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Troubleshooting Postmerge Siebel UI Problems

Environments: Development environment only.

Platforms: Windows, UNIX, IBM z/OS.

Basic Troubleshooting Guidelines

If views or screens do not display, then do the following:

• Using the Developer Web Client, verify that the user has been assigned the correct responsibilities.
• Query for the view or applet in the Administration-Personalization screen. Verify the conditional expression is correct.
• In Siebel Tools, verify that the screen view and its parents have the Display In Site Map property, and the Display In Page property set to TRUE.
• Verify that the screen view and its parents have the Viewbar Text and Menu Text properties filled in.
• If an applet does not display all the fields or controls after upgrade, then check in Siebel Tools for a Web template of the same name, but appended with -Expanded and specify this Web template for the applet. These templates provide additional placeholders for mapping fields and controls.

About the Postmerge Utilities Log

After the repository merge, you must run the postmerge utilities. These utilities do the following:

• Validate UI components to verify they were migrated correctly to the new repository.
• Modify UI objects to implement new UI features. For example, they modify form applets and multi-value group applets.
• Verify that customized UI objects are configured correctly.

The postmerge utilities log lists the actions performed by the postmerge utilities. The log contains the following types of messages:

• STATUS. These messages provide information on the specific things that the postmerge utilities did. No action is required, so you can ignore these messages.
• INFO. These messages provide information on the specific things that the postmerge utilities did. No action is required, so you can ignore these messages.
• WARNING. These messages provide information on UI objects that might be incorrectly configured, so must be reviewed.
• ERROR. These messages indicate that a problem has been found that must be corrected.

The postmerge utilities log is located here:

SIEBEL_TOOLS_INSTALL_DIR\reppatch\log\reputility.log

Where

SIEBEL_TOOLS_INSTALL_DIR is the directory where Siebel Tools is installed.

For more information on troubleshooting UI problems, see 477269.1 (Article ID) on My Oracle Support. This document was previously published as Siebel Troubleshooting Steps 19.

Related Topics

About the Siebel Postmerge Utilities

About the Siebel Repository Merge

Siebel Incorporate Custom Layout Upgrade Option