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Overview of Using Siebel Tools

Siebel Tools is an integrated development environment that you can use to configure Siebel CRM. You can use it to modify predefined Siebel objects or to create custom objects that meet your business requirements. For example, you can use Siebel Tools to modify the data model, modify business logic, or customize the user interface that the Siebel client displays.

Siebel Tools allows you to develop a single configuration that you can use to do the following:

• Deploy Siebel CRM across multiple types of clients
• Support multiple Siebel Business Applications and languages
• Maintain Siebel CRM
• Upgrade Siebel product releases

Declarative configuration is a type of programming technique that uses objects and object properties in the Siebel repository to implement the logic that your business requires. Siebel Tools uses declarative configuration to create and modify the object definitions that define a Siebel Business Application. Siebel Tools is not a programming environment. You do not modify the source code or write SQL. Siebel CRM uses the terms object and object definition differently than developers who use programming languages use similar terms, such as object, object class, or object instance. For more information about the Siebel repository, see Managing Repositories. For more information about the objects and the object hierarchy that Siebel CRM uses, see Configuring Siebel Business Applications.

About the Patch That Some Features Described In This Guide Require

Oracle provides the functionality that this guide describes as part of an accelerated delivery request (ADR). To use this functionality, you must install the required patch, and perform the postinstallation configuration tasks. To implement an ADR that Siebel Fix Pack 8.1.1.10 includes, see the applicable Siebel Maintenance Release Guide on My Oracle Support on My Oracle Support.