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Entering Text in Siebel Wireless

You enter text into Siebel Wireless as you normally do on the mobile device, with a few exceptions. This topic lists these exceptions and includes additional tips for entering data.

General Tips

• If the mobile device has separate modes for digits and letters, be sure you are in the right mode at the right time, depending on the kind of data you are entering.
• On many mobile devices, you enter letters by pressing the appropriate key on the keypad. Some devices offer full 26-key keypads; others require users to press a single key multiple times to enter a letter.
• Other mobile devices offer Graffiti, Tegic, or other text entry mechanisms to enter text into Siebel Wireless applications.

Capitalization

• By default, all Siebel software (including Siebel Wireless) is case sensitive, though your system administrator may have overridden this default. If you are not careful about entering the correct case, you can experience mismatches between text you enter (such as a search string or your password) and the values stored in the Siebel database. For example, if your password is OpenSesame and you enter opensesame, you will not be able to log in if case sensitivity is turned on. Similarly if case sensitivity is activated, if you search for acme, you will not find Acme or ACME.

  Consult with your systems administrator to determine whether the Siebel Wireless applications have been configured to be case-sensitive.

• Some mobile devices automatically capitalize the first letter of each word you enter. Therefore, if you are using such a device and intend a word to be lowercase, you must correct the case. For more information, see the owner's manual for the device.

Clearing Text

If you make a mistake and want to delete a character, use the clear command provided by the mobile device and browser. For example, the right soft key may work like a backspace key, deleting the character before the cursor.

Entering Dates

The screen label indicates how to enter dates. For American English versions, for example:

• Use the MMDDYY format when entering a date.
• Slashes are inserted automatically as you enter text when using some wireless browsers. For example, to specify April 18, 2000, enter 041800 and 04/18/00 is displayed on the screen. These slashes are generally not required to enter data into Siebel Wireless.
• You must use all six digits of the MMDDYY format. For example, entering
  3/5/73 (rather than 03/05/73 or 030573) produces an error.

Entering Times

The screen label indicates how to enter times. For American English versions, for example:

• Use the hh:mm A format (where the final A represents A.M., and P represents P.M.) when entering a time.
• Colons are inserted automatically as you enter text when using some wireless browsers. For example, to specify 8 o'clock A.M., enter 0800A and you will see 08:00 AM on the screen.
• You must leave a space between the time and the A (A.M.) or the P (P.M.).

Entering Phone Numbers

The screen label indicates how to enter phone numbers. When entering a phone number, do not enter any dashes and parentheses. Siebel Wireless automatically inserts these symbols.

• For U.S. and Canadian phone numbers, you must use at least 10 digits (an area code followed by the phone number). Siebel Wireless treats extra digits as an extension. For example, if you enter 51055512004567, x4567 would appear after 510-555-1200.
• For phone numbers outside the US and Canada, precede the number with a plus sign (+). The first digit of the phone number entry fields is alphanumeric by default to allow users to enter the + sign if required. Other digits allow for numeric input where supported by wireless browsers.

Entering Currency

When entering currency, Siebel Wireless allows you to enter only numbers. Symbols (such as $), commas, and decimals are automatically added, based on the settings configured for the Siebel Server. In its default configuration, Siebel Wireless allows only whole currency (for example, dollars) and not fractional currency (such as cents) to be entered.

Currency symbols and commas are accepted when you enter the amount, but they are not displayed after the value is entered. A decimal point is required for fractional currency values, and it is displayed after the value is entered. If you mistakenly enter an alphabetic character between two digits in the number, an error message appears on the device with instructions for changing the entry. Alphabetic characters before or after a number are ignored.

Primary Contacts and Accounts

Using the wireless application, the first account added to a new contact (or the first contact added to a new account) is set to Primary. If a contact or an account has already been designated as Primary, a new contact or account is not designated as Primary. You can change these designations using the Web client, but not using the wireless device.