Siebel Email Administration Guide > Managing Email, Fax, and Other Communications Products > Process of Configuring Third-Party Email Integrations >

Completing Configuration for Lotus Notes

This topic describes the remaining steps for configuring Siebel Business Applications to use Lotus Notes for the Send Email command.

To complete configuration for Lotus Notes email client

1. Set the EnableWebClientAutomation parameter to TRUE to enable Web client automation.
   • For Siebel Web Client deployments, specify this parameter as a component parameter for the Application Object Manager component, such as Call Center Object Manager for Siebel Call Center.
   • For Siebel Mobile Web Client deployments, specify this parameter as a parameter in the application configuration file, such as uagent.cfg for Siebel Call Center. This parameter is located in the [InfraUIFramework] section of the configuration file.

     By default, this parameter is FALSE. This parameter allows the Siebel desktop integration object (ActiveX control) to be downloaded. (The source CAB file of this object is SiebelAx_Desktop_Integration.cab. The downloaded object name is Siebel Desktop Integration.) For more information about the CAB file and ActiveX control, see Siebel System Administration Guide.

2. Set the EnableEmailClientAutomation parameter to TRUE to enable email client automation.
   • For Siebel Web Client deployments, specify this parameter as a component parameter for the Application Object Manager component, such as Call Center Object Manager for Siebel Call Center.
   • For Siebel Mobile Web Client deployments, specify this parameter as a parameter in the application configuration file, such as uagent.cfg for Siebel Call Center. This parameter is located in the [InfraUIFramework] section of the configuration file.

     By default, this parameter is FALSE. This parameter allows the Siebel email automation object (ActiveX control) to be downloaded. (The source CAB file of this object is SiebelAx_OutBound_mail.cab. The downloaded object name is Siebel Email Support for Microsoft Outlook and Lotus Notes.) For more information about the CAB file and ActiveX control, see Siebel System Administration Guide.

3. As appropriate, specify a global default designating Lotus Notes as the email client your users use for the Send Email command.

   Use the following information:

   • Default Email Client. For Siebel Web Client deployments, specify this parameter as a component parameter for the Application Object Manager.
   • DefaultMailClient. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the application configuration file, such as uagent.cfg for Siebel Call Center.

     If you do not specify a global default, then the Siebel native email client is the default. For more information, see Parameters for Email Client.

4. Specify a global default designating Siebel Memo as the name of the email form you use with Lotus Notes.

   Use the following information:

   • Siebel/Lotus Form. For Siebel Web Client deployments, specify this parameter as a component parameter for the Application Object Manager.
   • LotusForm. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the local Siebel client configuration file.

     For more information, see Parameters for Email Client.

5. Specify a global default specifying where email attachments are temporarily stored.

   Use the following information:

   • Email Temporary Attachment Location. For Siebel Web Client deployments, specify this parameter as a component parameter for the Application Object Manager.
   • SiebelExtMailClientAttDir. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the local Siebel client configuration file.

     For more information, see Creating and Configuring the Attachments Directory and Parameters for Email Client.

As appropriate for your deployment, users might specify Siebel user preference settings for their email client. Users might set user preferences, for example, if you support more than one email client option for Send Email. For more information, see Preference Settings for Outbound Communications.

The global defaults apply if no user preference is set. User preferences override the corresponding global defaults that the Default Email Client or Siebel/Lotus Form parameters specify. For more information about these parameters, see Table 22.

Applicable user preferences in the Send Email section of the Outbound Communications view of the User Preferences screen follow:

• Email Client. Set to Lotus Notes.
• Siebel/Lotus Form. Set to Siebel Memo.