Siebel Email Administration Guide > Global Deployment of Siebel Email Response >

Enabling Smart Character Set

The following activities automatically use the same character set as the inbound email:

• Auto Response
• Auto Acknowledgement
• Server Request Reply

NOTE:  The MIME_CHAR_SET field in the S_EVT_MAIL table stores the incoming or outgoing character set.

When you manually enable the Smart Character Set feature, you define the character set for all outbound email using the profile.

To enable Smart Character Set

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.
2. In the Communications Drivers list, select Internet SMTP/POP3 Server or Internet SMTP/IMAP Server.
3. Click the Driver Parameters view tab.
4. In the Charset parameter, enter a value.

   For information about supported character sets, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.