Siebel Email Administration Guide > Defining Outbound Communication Requests >

About Outbound Communication Requests

An outbound communication request is a defined request to send content from communications templates (optionally with field substitution) to recipients associated with business objects, such as to contacts associated with an account. Requests are sent using email, fax, wireless message, pager, or other channels, as defined in the specified templates and as supported for your communications infrastructure. Outbound communication requests use only advanced templates.

You can create and submit requests, or Siebel Workflow and business services can create and submit them.

NOTE:  Administrators or advanced users can perform the procedures described in this chapter.

This topic contains the following information:

• Prerequisite Information for Recipient Addressing
• Siebel Views for Working with Outbound Communication Requests