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Siebel Email Administration Guide > Defining Outbound Communication Requests >
Creating and Submitting Outbound Communication Requests
The procedures to create and submit an outbound communications request are the same for users and administrators, but administrators generally use different views for this activity. For information about dividing high-volume requests into subrequests for efficient processing, see Configuring Subrequests. For information about configuring a list of values for a custom channel type, see Siebel CTI Administration Guide. Communication requests submitted from Siebel Web Client are processed immediately. When you are connected to the local database and disconnected from the enterprise database, requests submitted from Siebel Mobile Web Client are saved until you synchronize. The Communications Outbound Manager server component then processes them for delivery. This topic contains the following information:
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