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Spell Check

Siebel Email Response uses a spell check feature that is available with Siebel Business Applications. This feature can identify many spelling errors in text communications (including email, service requests, and solutions) before they are sent to customers. The spell check feature is automatically installed and enabled as part of the Siebel Server and Mobile Web Client installation processes.

NOTE:  In Siebel Open UI, the Siebel Email Response spell check feature is deprecated. If available, then use the spell check functionality enabled in your browser or use a third-party spell check plug-in for your browser.

By default, the spell check feature ignores HTML in outbound email messages. You can change this option and other spell check options (for example, the option to automatically check spelling when an email is sent) in the Spelling view of the User Preferences screen. For more information about setting user preferences, see Siebel Applications Administration Guide.

Default Dictionary

The spell check feature uses the dictionary for the default language your system administrator specifies during installation. During installation, dictionary files (lexicons) for the most common international languages are installed. Common dictionary files (two files for each language, with the TLX and CLX extension) are stored in the [ROOT]\lex directory during installation. All included language dictionaries are installed regardless of the default language your system administrator selects during installation. For information about supported languages, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

In the User Preferences screen, agents can change the default language for the spell check feature. If you assign a default language in user preferences, then the spell check feature uses that default language to check the spelling in replies to inbound email. For more information about user preferences, see Siebel Applications Administration Guide.

Personal Dictionary

An agent can add frequently used words to a personal dictionary (custom user dictionary) that is saved on the server so that the agent can access this dictionary from any workstation. This dictionary is stored in the following locations:

• [FILESERVERROOT]\userpref\[USERNAME&]\[USERNAME_LANGID].tlx
• [FILESERVERROOT]\crm\[USERNAME_LANGID].tlx