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About Setting Up Parameters for Communications Drivers

Siebel Email Response uses the Internet SMTP/POP3 Server driver or Internet SMTP/IMAP Server driver to send and receive email messages. These drivers have several parameters that define their default behavior. Organizations might have multiple mailboxes to monitor such as customersupport@example.com, sales@example.com, and marketing@example.com. These mailboxes can share common parameters. For example, these mailboxes might have the same SMTP server parameter and POP3 or IMAP server parameter (mail.example.com). For more information, see How Communications Drivers Process Email Messages.

Administrators can set default driver parameters for the Internet SMTP/POP3 Server driver or Internet SMTP/IMAP Server driver, instead of setting these values for each profile that they create. If, however, the administrator has another mailbox (such as support-japan@example.com) that is on a different SMTP server and POP3 or IMAP server (such as japan.example.com), then the administrator must create profile parameter overrides for the Internet SMTP/POP3 Server driver or Internet SMTP/IMAP Server driver only for the support-japan@example.com profile.

The most common driver parameters that an administrator might change are parameters that are relatively consistent for most of an organization's mailboxes, such as those for the SMTP server and POP3 or IMAP server, or parameters that you change occasionally for all profiles. For example, if an administrator is troubleshooting the communications setup and wants to enable debug logging, then the administrator changes the LogDebug parameter to True.

The administrator can set up a backup SMTP server, and define a parameter specifying the host name or IP address of the computer on which the backup SMTP server is running, as appropriate for your network configuration. This parameter is used when you implement a failover strategy for your SMTP server that handles outbound email or fax communications.

NOTE:  Make sure that you use a supported communications driver. For more information about specific requirements, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.