Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Automotive > Features in User Interface for Siebel eService for Automotive >

Service History

To help customers keep track of the performed services for their vehicles, Siebel eService for Automotive provides the Service History view as an addition to Siebel eService.

Customers can click the My Service History link in the My Account view to display the Service History list, which includes all of their past service history. They can also click the VIN number (#) field in the My Vehicles view to display a Vehicle form and a Service History list for a specific vehicle.

In the Service History list, customers can click the SH number (#) field of any service history in the list to display a Service History form that includes information about that service history and a Services Performed list that includes all of the actions to respond to the service.

You can import service history records from the Dealer Management System (DMS) for the dealer. Alternatively, customers can add the service history themselves by clicking the New button of the Service History list in Siebel eService for Automotive. For more information about service history, see Siebel Automotive Guide.