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Differences Between Siebel eService and Siebel eService for Automotive

The most important differences between Siebel eService and Siebel eService for Automotive include the following differences:

• Audience. Siebel eService Administration Guide is generally for any company that provides service through the Web. Siebel eService for Automotive is specifically for manufacturers or OEMs (Original Equipment Manufacturers) in the automotive industry.
• Cross-references. Siebel eService Administration Guide often refers to Siebel Applications Administration Guide for more information. For Siebel eService for Automotive, in addition to this guide, see Siebel Automotive Guide.
• Differences in the Siebel eService Portal. The portal that the customer views has added and modified features specifically for automobile customers.
• Differences in Administering Siebel eService. The added or modified features of the customer portal generally require added or modified administrative tasks.