Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage >

About Siebel eBanking

Oracle's Siebel eBanking, a part of Siebel eService, provides a comprehensive online banking solution for financial institutions serving consumer and small business customers. Siebel eBanking is completely integrated with Siebel Financial Services applications, so a customer service representative can use a single dashboard for queuing, viewing, and resolving issues that customers submit through the Web, through email, or by telephone.

Siebel eBanking provides multiple means for customers to perform financial transactions, inquire about their accounts, and resolve customer service issues on their own, and provides multiple channels of communication for customers to request and receive support from customer service representatives.

NOTE:  The procedures in this guide assume that you do not use left-hand navigation in applications that are not eService Web sites. However, you can set up left-hand navigation in such applications. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI.

Siebel eBanking provides a personalizable portal that supports the following online banking features:

• Account inquiry. Customers can gain access to deposit, loan, and brokerage accounts, including transactions, holdings, and balance histories.
• Transactions. Siebel eBanking handles funds transfers, wire transfers, electronic bill payments, and requests for bank drafts. Siebel eBanking can serve as the front end for multiple host applications.
• Customer service. Customers can create, track, and resolve service requests, including ordering statement copies, ordering extra checks, and changing addresses.
• Communication capabilities. Customers can use a geocode-based branch locator and FAQs.
• Access control. Siebel eBanking allows for flexible, workflow-driven management of password and logon policies.
• Web architecture. Siebel eBanking allows for customization tools for customers, support for single sign on and authentication, and integration with existing Web sites.

Siebel eBanking provides the following additional features:

• You can configure Web pages, views, and applets to conform to a customer's business model and the look and feel of a customer's Web site.
• A salutation applet greets a registered user after login. You can configure this applet to contain any targeted content, such as promotions, service request update information, or a birthday greeting.
• Contact-based login minimizes the number of accounts required to support all customers receiving Web-based support.
• Customers have contact-based data visibility, so they see only their own data.
• Call center agents have a history of each user readily available that is independent of the channel of communication that the user chooses.