Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > Managing Siebel eBanking and Siebel eBrokerage >
Unenrolling a Customer
Call center agents can unenroll customers. To unenroll a customer
- In Siebel Finance, navigate to the Service Requests screen, then the Service Requests List view.
- In the visibility filter, select All Service Requests.
- Select the service request that is used to authorize the customer's accounts.
- Click the hyperlink in the SR number (#) field.
- In the Bill Pay Sign Up view of the Account Services view, click Unenroll.
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