Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > Managing Siebel eBanking and Siebel eBrokerage >

Unenrolling a Customer

Call center agents can unenroll customers.

To unenroll a customer

1. In Siebel Finance, navigate to the Service Requests screen, then the Service Requests List view.
2. In the visibility filter, select All Service Requests.
3. Select the service request that is used to authorize the customer's accounts.
4. Click the hyperlink in the SR number (#) field.
5. In the Bill Pay Sign Up view of the Account Services view, click Unenroll.