Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for Communications, Media, and Energy >
About Siebel eService for Communications, Media, and Energy
Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to perform the following tasks:
- Submit and track service requests.
- Track the status of orders.
- Manage products through their life cycle.
- Search a knowledge base for solutions to frequently asked questions and for other information.
- Troubleshoot problems using interactive guides.
- Locate your nearest retail or service location.
- Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information.
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