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Siebel eService Administration Guide > Administering Siebel eService > Setting Up Service Request EntitlementsSiebel eService provides service entitlement verification of registered users in addition to the standard contact authentication at login. If entitlement verification is active when a user tries to create, update, or view a service request, the application verifies that the user is a contact for a valid service entitlement. Without valid entitlement, users will not be able to create, modify, or view any service requests, including ones they may have previously created. Whether you implement entitlement verification depends on your business model. If registered users receive different levels of support depending on their service entitlements, then entitlement verification is appropriate. If all registered users receive the same level of support, then entitlement verification is probably not necessary. Entitlement verification of a registered user consists of the following:
NOTE: A contact can only be added to an entitlement by an administrator or customer care representative in the host company. A Web Delegated Customer Administrator does not have access to the Entitlement Contacts table. Entitlement verification is found in the SWE section of \bin\eservice.cfg file in the directory for the Siebel Server. Entitlement verification is set to FALSE by default. To enable or disable entitlement verification
To add a contact to an entitlement
NOTE: You may also create a new record or new entitlement as needed in the procedure listed above. |
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