12 Troubleshooting the Oracle Identity Manager Installation

This section describes the following problems that can occur during the Oracle Identity Manager installation:

• Task Scheduler fails in a Clustered Installation

• Default Login Does Not Work

Note:

You can use the Diagnostic Dashboard tool for assistance when you troubleshoot the Oracle Identity Manager Installation. See Oracle Identity Manager Administrative and User Console Guide for detailed information.

12.1 Task Scheduler fails in a Clustered Installation

The Task Scheduler fails to work properly when the cluster members, which are computers that are part of the cluster, have different settings on their system clocks. Oracle recommends that the system clocks for all cluster members be synchronized within a second of each other.

12.2 Default Login Does Not Work

If the default login does not work for the Design Console or Administrative and User Console and you are using Microsoft SQL Server, then:

• Ensure that the Distributed Transaction Coordinator is running.

• For WebSphere clustered and nonclustered installations, ensure that the application server's bootstrap port reflects correctly in xlconfig.xml. By default, both cluster and nonclustered installations of Oracle Identity Manager points to bootstrap port 2809 in xlconfig.xml. Edit this number and restart the WebSphere application servers.

  Note:

  This applies only if you have more than one WebSphere profile on a computer.