Skip Headers
Oracle® Real User Experience Insight Accelerator for Siebel Guide
Release 2.0 for Intel 64-bit Linux

Part Number E13490-03
Go to Documentation Home
Home
Go to Book List
Book List
Go to Table of Contents
Contents
Go to Index
Index
Go to Feedback page
Contact Us

Go to previous page
Previous
Go to next page
Next
View PDF

Preface

Oracle Real User Experience Insight (RUEI) provides you with powerful analysis of your network and business infrastructure. You can monitor the real-user experience, define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and trigger alert notifications for incidents that violate them.

Audience

This document is intended primarily for the Administrator responsible for maintaining the RUEI installation. It describes how your RUEI installation can be extended to provide specific support for the monitoring of Oracle Siebel applications.

Important

If your monitored Web environment contains Siebel applications, is it strongly recommended that you make use of this support. It not only saves time in configuration of your Siebel applications within RUEI, considers the specific characteristics of the different frameworks upon which Siebel applications are built, and makes these applications more compatible, but also ensures that Siebel applications are monitored correctly.

The information provided in this guide is specific to RUEI release 5.0 (or a higher maintenance release). If you upgrade your RUEI installation to a higher version, you will also need to upgrade to the latest version of this package.

The monitoring support provided by this package is designed to support HI applications (such as Callcenter, Sales, Service, Marketing, and PRMManager) for Siebel 7.7. and higher.

Prerequisites

The Administrator should have firm operational knowledge of their organization's network and application environment. In addition, they should have a good understanding of the Siebel architecture. Note that assistance from the Siebel DBA or application specialist may also be required.

Before proceeding with the configuration procedure described in this guide, RUEI should already have been successfully placed within your organization's network, and the Initial Setup Wizard run to provide information about the network infrastructure. The procedure to do this is fully described in the Oracle Real User Experience Insight Installation Guide.

Using This Guide

This guide is organized as follows:

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

TTY Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711.

Related Documents

For more information, see the following documents in the Oracle Real User Experience Insight library:

Conventions

The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.