D.1 General Troubleshooting Tips

If you encounter an error during installation:

  • Consult the Oracle Fusion Middleware 11g Release 1 (11.1.1). You can access the Release Notes on the Oracle Technology Network (OTN) Documentation Web site. To access this Web site, go to the following URL:

    http://www.oracle.com/technology/documentation
    
  • Verify your system and configuration is certified. See System Requirements and Certification for more information.

  • Verify your system meets the minimum system requirements. See System Requirements and Certification for more information.

  • Verify you have satisfied the dependencies for the deployment you are attempting. Each deployment documented in this guide contains a "Dependencies" section.

  • If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

  • If an error occurred while the Installer is copying or linking files:

    1. Note the error and review the installation log files.

    2. Remove the failed installation. See "Deinstalling Oracle Identity Management 11g Release 1 (11.1.1.3.0)" for more information.

    3. Correct the issue that caused the error.

    4. Restart the installation.

  • If an error occurred while configuring Oracle Identity Manager using the Oracle Identity Manager Configuration Wizard:

    1. Note the error and review the configuration log files.

    2. Verify whether the dependencies are met. For example, Administration Server and Database should be up and running.

    3. Correct the issue that caused the error.

    4. Restart the Oracle Identity Manager Configuration Wizard.