A Troubleshooting the Installation

This appendix describes solutions to common problems that you might encounter when installing Oracle Service Bus. It contains the following topics:

• General Troubleshooting Tips

• Installation Log Files

• Need More Help?

A.1 General Troubleshooting Tips

If you encounter an error during installation:

• Consult the Oracle Fusion Middleware 11g Release 1 (11.1.1.3). You can access the Release Notes on the Oracle Technology Network (OTN) Documentation Web site. To access this Web site, go to the following URL:

  http://www.oracle.com/technology/documentation
  

• Verify your system and configuration is certified. See "Oracle Fusion Middleware Certification" for more information.

• Verify your system meets the minimum system requirements. See "System Requirements" for more information.

• Verify you have satisfied the dependencies for the deployment you are attempting. Each deployment documented in this guide contains a "Dependencies" section.

• If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

• If an error occurred while the Installer is copying or linking files:

  1. Note the error and review the installation log files.

  2. Remove the failed installation.

  3. Correct the issue that caused the error.

  4. Restart the installation.

A.2 Installation Log Files

The Installer writes log files to the ORACLE_INVENTORY_LOCATION/logs directory on UNIX systems and to the ORACLE_INVENTORY_LOCATION\logs directory on Windows systems.

On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the ORACLE_HOME/oraInst.loc file.

On Microsoft Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The following install log files are written to the log directory:

• installDATE-TIME_STAMP.log

• installDATE-TIME_STAMP.out

• installActionsDATE-TIME_STAMP.log

• installProfileDATE-TIME_STAMP.log

• oraInstallDATE-TIME_STAMP.err

• oraInstallDATE-TIME_STAMP.log

A.3 Need More Help?

If you cannot solve a problem using the information in this appendix, look for additional information in My Oracle Support (formerly MetaLink) at http://metalink.oracle.com.

If you cannot find a solution to your problem, open a service request.