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Oracle® Database Installation Guide
11g Release 2 (11.2) for Microsoft Windows

Part Number E10843-03
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F Troubleshooting the Oracle Database Installation

This appendix contains the following information about troubleshooting:

See Also:

F.1 Verifying Requirements

Before you try any of the troubleshooting steps in this appendix, do the following:

F.2 Encountering Installation Errors

If you encounter an error during installation:

F.3 Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. By default, the log files are located in the following directory:

SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs

Log filenames from interactive installations take the form:

installActionsdate_time.log

For example, if an interactive installation occurred at 9:00:56 a.m. on October 14, 2005, the log file would be named:

installActions2006-10-14_09-00-56AM.log

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

F.4 Silent Mode Response File Error Handling

To determine whether a silent-mode installation succeeds or fails, check the silentInstallActionsdate_time.log file, located in DRIVE_LETTER:\Program Files\Oracle\Inventory\logs.

If necessary, see the previous section for information about determining the location of the Inventory directory.

A silent installation fails if:

Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, the silent-mode installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

See Also:

"Reviewing the Log of an Installation Session" for information about interactive installation log files

F.5 Troubleshooting Host Name Changes and CSS

If you change the host name for Oracle Automatic Storage Management, then the Oracle CSS service will not start. In order to counter this problem, use the following steps:

F.6 Troubleshooting Configuration Assistants

To troubleshoot an installation error that occurs when a configuration assistant is running:

F.6.1 Configuration Assistant Failures

Oracle configuration assistant failures are noted at the bottom of the installation window. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.

The execution status codes are listed in the following table:

Status Result Code
Configuration assistant succeeded 0
Configuration assistant failed 1
Configuration assistant canceled -1

F.6.2 Irrecoverable Errors

If you receive an irrecoverable error while a configuration assistant is running:

  1. Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.

  2. Correct the cause of the irrecoverable error.

  3. Reinstall the Oracle software.

F.7 Troubleshooting Inventory Issues

If you face any of the following situations for Oracle home, then run the opatch lsinventory -detail command to list the contents of the inventory and see section "Recovering from inventory corruption" in the Oracle Universal Installer and OPatch User's Guide for Windows and UNIX for information about fixing the issue.

F.8 Troubleshooting Screen Display Issues

If you connect to Oracle database with the screen resolution 640 X 480 or 800 X 600, then the Next button in the GUI is not visible as it hides behind the Taskbar. In order to counter this problem, do one of the following:

F.9 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory.

Follow the instructions in "Removing Oracle Database Software" to run the Deinstallation tool.