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Oracle® Real User Experience Insight User's Guide
Release 5.1 for Linux x86-64
Part Number E14821-03
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Contents
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Getting Started
1.1
What is RUEI?
1.2
Requirements
1.3
Understanding User Roles
1.3.1
Permissions
1.3.2
Access to the Data Browser
1.4
Starting RUEI
1.5
Working with the Dashboard
1.5.1
General Window Parts
1.5.2
The Dashboard
1.5.3
Customizing the Dashboard Logo
1.6
Customizing Your Environment
1.7
Before You Start
1.8
Ending Your Session
2
Working With Reports
2.1
Introducing the Report Tree
2.1.1
The Standard Report Library
2.1.2
Customizing the Report Library
2.2
Using the Mailing Facility
2.3
Using the Favorites Facility
2.4
Using the Calendar
2.4.1
Controls
2.5
Using Report Filters
2.6
Browsing Reports
2.6.1
The Report Header
2.6.2
The Information Screen
2.7
Report Sections
2.7.1
Interpretation of Reported Values
2.8
Working With Print Layout Mode
2.8.1
Working With Value Lists
2.8.2
Limiting Value Lists
2.9
Creating New Reports
2.9.1
Enabling and Disabling Report Parts
2.9.2
Modifying Existing Reports
2.10
Exporting Reports to PDF
2.11
Exporting Report Data
3
Working With the Data Browser
3.1
Introducing the Data Browser
3.1.1
The Data Browser Toolbar
3.2
Understanding the Data Structure
3.2.1
Real-Time and Session-Based Data
3.2.2
Problem Analysis Groups
3.2.3
Page Delivery Dimension
3.3
Working With Value Lists
3.3.1
Changing the Sort Order
3.3.2
Inclusive and Exclusive Filters
3.4
Searching in the Data Browser
3.5
Sorting Data
3.6
Working With Filters
3.6.1
Defining Filters
3.6.2
Working With Multiple Filters
3.6.3
Using Report Filters
3.7
Exporting Data
3.7.1
Modifying the Exported Data
3.7.2
Selecting the Export Format
3.8
Defining Custom Dimensions
3.8.1
Removing Custom Dimensions
3.9
Working With the Session Diagnostics Facility
4
Working with KPI Overviews and Alert Lists
4.1
KPI Overviews
4.1.1
Viewing KPI Overviews
4.1.2
Presentation Style
4.1.3
Zooming In and Out
4.1.4
KPIs and Targets
4.1.5
Working with Incomplete Data
4.1.6
Drilling-Down Through Overviews
4.1.7
Working with Alert Logs
4.2
Comparing KPI Behavior
4.3
Working With Alert Lists
4.3.1
Filtering Alerts
4.3.2
Viewing Alerts
5
Setting Up Performance Monitoring
5.1
Introduction
5.1.1
Filtering KPIs
5.2
Defining KPIs and SLAs
5.2.1
Renaming, Moving, and Deleting KPIs
5.2.2
Copying Existing KPIs
5.3
Modifying Existing KPIs
5.3.1
Automatic and Fixed Targets
5.4
Defining Service Level Schedules
5.5
Defining Alert Schedules
5.5.1
Alert Profiles
5.5.2
Escalation Procedures
5.5.3
Sampling and Notification Intervals
5.5.4
Testing Alert Messages
5.5.5
Using Mail Notifications
5.5.6
Using SNMP Notifications
5.5.7
Using Text Message Notifications
6
Defining Pages and Transactions
6.1
Naming Pages
6.2
Defining Applications
6.2.1
Using Advanced URL Matching Rules
6.2.2
Reporting Unclassified Pages
6.2.3
Obtaining the Client IP Address
6.2.4
Automatic Page Naming Assignment
6.2.5
Refining Your Application Definitions
6.2.6
Specifying Page Loading Satisfaction
6.2.7
Trapping Application Functional Errors
6.2.8
Defining User Identification
6.2.9
Viewing the Application Page Structure
6.2.10
Locating Page Details
6.2.11
Tracking Page Usage
6.2.12
Specifying Page Content Checks
6.2.13
Manually Identifying Pages
6.3
Defining Single Sign-On (SSO) Profiles
6.3.1
Understanding How SSO-Enabled Traffic is Monitored
6.3.2
Creating SSO Profiles
6.3.3
Modifying SSO Profiles
6.3.4
Verifying Your SSO Configurations
6.4
Working With Suites
6.5
Building Transactions
6.5.1
Defining Transactions
6.5.2
Modifying Transactions
6.5.3
Interpreting Transaction Information
7
Defining the Web site Configuration
7.1
Specifying Cookie Technology
7.2
Defining Web Server Locations
7.2.1
Viewing Server Information
7.3
Defining Client Locations
7.3.1
Viewing Client Information
7.4
Fine-tuning Your Settings
7.4.1
Specifying Average Session Duration
7.4.2
Ignoring Failed URL Hits
7.4.3
Filtering Arguments in the Page URL Dimension
7.4.4
Controlling Session Reporting
7.5
Defining Web Services
7.5.1
Reporting Unclassified Function Calls
7.5.2
Specifying Function Loading Satisfaction
7.5.3
Trapping Function Call Errors
7.5.4
Defining Client Identification
7.6
Controlling Rule Ordering Within RUEI
8
Managing Security-Related Information
8.1
Managing the Scope of Monitoring
8.2
Defining Network Filters
8.2.1
Defining VLAN Filters
8.2.2
Limiting Overall Traffic
8.2.3
Traffic Monitoring
8.3
Blinding User Information
8.4
Enabling and Disabling Cookie Hashing
8.5
Enabling and Disabling the Error Recording
8.6
Managing SSL Keys
8.6.1
Removing SSLs
8.6.2
Monitoring Key Expiration
9
Monitoring and Maintaining the System
9.1
Monitoring the Status of the System
9.1.1
Temporary Delays and Alerts
9.2
Viewing the Status of the Collectors
9.2.1
Working With the Collector Statistics Window
9.2.2
Attaching New Collectors
9.3
Specifying the Fallback Collector Encoding
9.4
Configuring System Failure Alerts
9.5
Configuring Database and Disk Space Limits and Alerts
9.6
Specifying Data Retention Policies
9.6.1
Defining Reporter Retention Policies
9.6.2
Defining Collector Data Retention Policies
9.7
Viewing a Traffic Summary
9.8
Creating and Restoring Configuration Backups
9.9
Issuing Messages to System Users
9.9.1
Creating Messages
9.9.2
Modifying Messages
9.9.3
Removing Messages
9.10
Working with the Error Log
9.11
Configuring Text Message Providers
9.12
Creating Helpdesk Reports
9.13
Adding Network Data Collectors
9.14
Resetting the System
9.15
Managing the E-Mail Configuration
9.16
Setting System-Wide Preferences
9.17
Managing Users and Permissions
9.17.1
Adding New Users
9.17.2
Modifying Existing Users
9.17.3
Modifying a User's Settings
9.17.4
Enforcing Password Security Policies
9.17.5
Configuring LDAP Server User Authentication
9.18
Exporting Enriched Data
A
Tagging Conventions
A.1
Matching Schemes
B
Cookie Structures
C
Troubleshooting
C.1
Oracle Web Sites
C.2
Contacting Customer Support
C.3
General (Non-specific) Problems
C.4
Starting Problems
C.5
Delays in Reported Data
C.6
SNMP Alert Issues
C.7
Text Message Alert Issues
C.8
Time Zone Issues
C.9
Data Monitoring Appears To Have Stopped
D
Summary of Data Items
D.1
Data Collection
D.1.1
Dynamic and Static Content
D.1.2
Forced Objects
D.1.3
Page and Hit Correlation
D.1.4
End-to-end, Server, and Network Times
D.1.5
Browser Loading and Page Reading Times
D.1.6
Reported Page Views
D.1.7
Dimension Level Values
D.1.8
Network Traffic Compression
E
Explanation of Failure Codes
E.1
Failure website-error
E.1.1
Failure website-error http-bad-request (400)
E.1.2
Failure website-error http-unauthorized (401)
E.1.3
Failure website-error http-payment-req (402)
E.1.4
Failure website-error http-forbidden (403)
E.1.5
Failure website-error http-not-found (404)
E.1.6
Failure website-error http-method-not-allowed (405)
E.1.7
Failure website-error http-not-acceptable (406)
E.1.8
Failure website-error http-proxy-authentication (407)
E.1.9
Failure website-error http-request-timeout (408)
E.1.10
Failure website-error http-conflict (409)
E.1.11
Failure website-error http-gone (410)
E.1.12
Failure website-error http-length-required (411)
E.1.13
Failure website-error http-precondition-failed (412)
E.1.14
Failure website-error http-entity-too-large (413)
E.1.15
Failure website-error http-URI-too-long (414)
E.1.16
Failure website-error http-media-not-supp (415)
E.1.17
Failure website-error http-invalid-range (416)
E.1.18
Failure website-error http-expect-failed (417)
E.2
Failure server-error
E.2.1
Failure server-error internal-error (500)
E.2.2
Failure server-error not-implemented (501)
E.2.3
Failure server-error dispatch-error (502)
E.2.4
Failure server-error service-unavailable (503)
E.2.5
Failure server-error dispatch-timeout (504)
E.2.6
Failure server-error version-not-supported (505)
E.3
Failure no-server-response
E.4
Failure network-error
F
Working with XPath Queries
G
Working With National Language Support
G.1
Introduction
G.2
Implementation Considerations
G.3
Specifying Content Checks
H
WebLogic Portal Support
H.1
Introduction
H.2
Creating WebLogic Portal Suite Definitions
H.3
Specifying the Cookie Technology
H.4
Verifying and Evaluating Your WebLogic Portal Definitions
H.5
Suite Definition Mappings
H.6
Known Limitations
I
Monitoring NATed Traffic
I.1
Placement Before NAT Devices
I.2
Obtaining the End-User IP Address
I.3
Obtaining the IP Address of the Replying Web Server
J
Third-Party Licenses
Glossary
Index
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