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Oracle® Fusion Applications Workforce Deployment Implementation Guide
11g Release 1 (
Part Number E20379-01
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15 Common Applications Configuration: Define WebLogic Communication Services Configuration

This chapter contains the following:

Click to Dial: Top Tasks

Click to Dial: Top Tasks

Click to Dial is a feature of the customer contact process. Phone communication to customers and employees is initiated with a click of the mouse, leveraging your customer contact information and the application context. The Click to Dial feature uses Oracle WebLogic Communication Services, OWLCS, to enable communications. Applications that provide the Click to Dial functionality do so primarily through contextual actions in the application.

Click to Dial integrates with your telephony environment and must be manually enabled in your deployment. This topic highlights what is required to set up the Click to Dial feature.

Terms used in setting up these communications

There are five tasks required for the correct configuration and implementation of this feature.

Configure and Deploy WebLogic Server

Integrate Communications Services

Specify the Domain and Address

Enable Click to Dial