This chapter provides an overview of PeopleSoft Enterprise Banking Transactions and discusses how to:
Perform banking transactions.
Administer banking accounts.
Manage automated teller machine (ATM) card details.
Issue ATM cards.
PeopleSoft Enterprise Banking Transactions enables you to perform administrative and financial transactions for your customers.
This section discusses how to:
Set up automatic funds transfer.
Set up a one-time funds transfer.
Reorder a checkbook.
Stop payment on a check.
Pay bills.
Order a copy of a check.
Order a copy of a statement.
Order foreign currency.
Order cashier's checks.
Order traveler's checks.
Reverse transaction fees.
Page Name |
Definition Name |
Navigation |
Usage |
RBF_AFND_TRNSF |
Banking, Banking Transactions, Automatic Funds Transfer, Automatic Funds Transfer |
Set up a financial account to transfer funds from one account to another. |
|
RBF_TRN_FND |
Banking, Banking Transactions, Transfer Funds, Transfer Funds |
Perform a one-time transfer of funds from one account to another. The currency is that of the sending (from) account. |
|
RBF_REO_CHK |
Banking, Banking Transactions, Reorder Checkbook, Reorder Checkbook |
Order a new checkbook with a specified starting check number. |
|
RBF_STP_PAY |
Banking, Banking Transactions, Stop Check Payment, Stop Check Payment |
Stop payment of a check that has already been issued. |
|
RBF_PAYEE_DISPLAY |
Banking, Banking Transactions, Pay Bills, Pay Bills |
View and modify bill payments. |
|
RBF_BILL_PAY |
Click the Pay Bill button next to the Payee on the Pay Bills page. |
Manage billing details. |
|
RBF_BILL_PAYEE |
Click the Add New Payee button on the Pay Bills page. |
Add and modify bill payees. |
|
RBF_ORD_CHK |
Banking, Banking Transactions, Order Copy of Check, Order Copy of Check |
Order a copy of a check that has already been issued. |
|
RBF_ORD_DOC |
Banking, Banking Transactions, Order Copy of Statement, Order Copy of Statement |
Order a copy of an existing account statement. |
|
RBF_ORD_FCUR |
Banking, Banking Transactions, Order Foreign Currency, Order Foreign Currency |
Order foreign currency. |
|
RBF_ORD_CCHK |
Banking, Banking Transactions, Order Cashier's Check, Order Cashier's Check |
Order cashier's checks. |
|
RBF_ORD_TCHK |
Banking, Banking Transactions, Order Traveler's Checks |
Order traveler's checks. |
|
RBF_FEE_REVERSAL |
Banking, Banking Transactions, Reverse Transaction Fee, Reverse Transaction Fee |
Reverse the charged fee for a transaction. |
Access the Automatic Funds Transfer page (Banking, Banking Transactions, Automatic Funds Transfer, Automatic Funds Transfer).
Account Number and To Account Number |
Select the origin and destination accounts involved in the transfer. |
Transfer Amount |
Indicate the amount to be transferred. The currency is that of the sending (from) account. |
Monthly |
Select to indicate that the transfer is performed once a month. Indicate the day of the month on which the transfer should occur. |
Weekly |
Select to indicate that the transfer is performed once a week. Select the day of the week on which the transfer should occur. |
Daily |
Select to indicate that the transfer is performed daily. |
Transfer Start Date and Transfer End Date |
Indicate the start and end dates for this transaction. |
Submit Automatic Funds Transfer Request |
Click to submit the request for automatic funds transfer. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Transfer Funds page (Banking, Banking Transactions, Transfer Funds, Transfer Funds).
From Account Number and To Account Number |
Select the origin and destination accounts involved in the transfer. |
Transfer Amount |
Indicate the amount to be transferred. The currency is that of the sending (from) account. |
Submit Funds Transfer Request |
Click to submit the request for fund transfer. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Reorder Checkbook page (Banking, Banking Transactions, Reorder Checkbook, Reorder Checkbook).
Account Number |
Select the account number from the drop-down list box that displays authorized accounts. |
Starting Check Number |
Indicate the starting number for the set of checks. |
Submit Reorder Checkbook |
Click to submit the reorder request. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Stop Check Payment page (Banking, Banking Transactions, Stop Check Payment, Stop Check Payment).
Account Number |
Select the account number from the drop-down list box that displays authorized accounts. |
Check Number |
Enter the number of the check. |
Check Amount |
Enter the exact amount of the check. This value is verified in the legacy system. |
Submit Stop Payment |
Click to submit the stop payment. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Pay Bills page (Banking, Banking Transactions, Pay Bills, Pay Bills).
Payee Name |
Displays all payees that have been added by the user. |
Payee Nickname |
Displays a short form of the payee's name that has been added by the user. |
Pay Bill |
Click to access the Pay Bills detail page. Enter account information and frequency information, and submit bill payments. |
Edit Payee |
Edit each payee in the grid by clicking Edit Payee in the row. |
Delete |
Click to delete the payee. |
Add New Payee |
Click to access the Bill Payee Setup page. |
Access the Pay Bills detail page (click the Pay Bill button next to the Payee on the Pay Bills page).
Account |
Enter the account to use for bill payment. Only those accounts configured for bill payment will appear in the list. |
Payee |
Enter the name of the payee for this bill. |
Amount |
Enter the amount of the payment. |
Payment Date |
Enter the date the payment will be made to the payee. |
Recurring |
Select to indicate whether the payment is recurring or nonrecurring. If you select Recurring, both Start Date and End Date fields appear. |
Frequency |
The rate of recurrence if the payment is marked as recurring. |
Submit Bill Payment |
Click to complete the bill payment set up process. |
Access the Bill Payee Setup page (click the Add New Payee button on the Pay Bills page).
Payee Name |
Enter the name of the bill payee. |
Payee Nickname |
Enter the short name of the bill payee. |
Bill Category |
Enter the type of bill that this is classified as. |
Bill Account Number |
Enter the account number assigned to this account by the bill payee institution. |
Name on Bill |
Enter the name of the billing account. |
Access the Order Copy of Check page (Banking, Banking Transactions, Order Copy of Check, Order Copy of Check).
Account Number |
Select the account number from the drop-down list box that displays authorized accounts. |
Check Number |
Enter the number of the check. |
Check Amount |
Enter the exact amount of the check. This value is verified by the legacy system. |
Posted Date |
Enter the date on which the check was issued. |
Submit Order |
Click to submit the order for the check. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Order Copy of Statement page (Banking, Banking Transactions, Order Copy of Statement, Order Copy of Statement).
Account Number |
Select the account number from the drop-down list box that displays authorized accounts. |
Statement Date |
Select the date of the statement. |
Submit Order |
Click to submit the order for the statement. The system returns a confirmation number and indicates any service fees related to this transaction. |
Access the Order Foreign Currency page (Banking, Banking Transactions, Order Foreign Currency, Order Foreign Currency).
Account |
Enter the account from which funds will be withdrawn. |
Currency Code |
Select the code for the currency that you want to purchase. |
Amount |
Enter the amount that you want to exchange. The amount is entered in the currency of the account. |
The fields in the Enter Delivery Information group box enable you to define delivery instructions.
Shipped to Customer |
Select to have the product shipped to the customer. |
Shipped Via |
Select a shipping option from the drop-down list box. |
Picked up by Customer |
Select to indicate that the customer wants to pick up the product personally. |
Location |
Select a location for pickup. |
Submit Order |
Click to submit the order. |
Access the Order Cashier's Check page (Banking, Banking Transactions, Order Cashier's Check, Order Cashier's Check).
Account |
Select the account used for the transaction. |
Amount |
Enter the amount of the check. |
Date |
Enter the date of the check. |
Payee Name |
Enter the payee name. This field is required because all cashier's checks must have a payee name. |
The fields in the Enter Delivery Information group box enable you to define delivery instructions.
Shipped to Customer |
Select to have the product shipped to the customer. |
Shipped Via |
Select from available shipping options. |
Picked up by Customer |
Select to indicate that the customer wants to pick up the product personally. |
Location |
Select a location for pickup. |
Submit Order |
Click to submit the order. |
Access the Order Traveler's Checks page (Banking, Banking Transactions, Order Traveler's Checks, Order Traveler's Checks).
Account |
Select the account used to pay for the checks. |
Check Type |
Select the brand of traveler's checks. |
Currency |
Appears by default from the selected account. |
The fields in the Denomination group box define how the packs of traveler's checks are structured.
Denomination |
Displays the denominations that are available for the selected brand of checks. |
Pack of |
Traveler's checks are sold in packs. This field displays the number of checks in a pack. |
Cost Per Pack |
Displays the cost per pack of checks. |
Quantity |
Enter the number of packs that the customer wants to order. |
The fields in the Enter Delivery Information group box enable you to define delivery instructions.
Shipped to Customer |
Select to have the product shipped to the customer. |
Shipped Via |
Select from the available shipping options. |
Picked up by Customer |
Select to indicate that the customer wants to pick up the product personally. |
Location |
Select a location for pickup. |
Submit Order |
Click to submit the order. |
Access the Reverse Transaction Fee page (Banking, Banking Transactions, Reverse Transaction Fee, Reverse Transaction Fee).
Account Number |
Select the account that will be credited for fees charged. |
Fee Reversal Amount |
Specify the amount to be credited. |
Fee Reversal Reason |
Specify the reason for fee reversal. |
Submit Fee Reversal |
Click to submit the request. |
This section discusses how to:
Change an account nickname.
Change an account address.
Page Name |
Definition Name |
Navigation |
Usage |
RBF_ACCT_NICK |
Customer Accounts, Change Account Nickname, Change Account Nickname |
Change account nickname information. |
|
RBF_ACCT_ADDR |
Customer Accounts, Change Account Address |
Change account address details. |
Access the Change Account Nickname page (Customer Accounts, Change Account Nickname, Change Account Nickname).
Account |
The account targeted for the nickname change. |
Old Nickname |
The existing nickname of the account. |
New Nickname |
The new nickname that the customer selects for the account. |
Submit Change Nickname |
Click to complete the transaction request for the nickname change. |
Access the Change Account Address page (Customer Accounts, Change Account Address, Change Account Address).
Effective Date |
The date on which this new address takes effect. |
Country |
The country in which this address resides. |
Address |
The specifics of the mailing address such as the street number. |
City |
The city where the address is located. |
State |
The state (if this is an address within the United States.) |
Postal |
The postal code. |
Account List |
The accounts designated for linkage to this address. |
Submit Address Change |
Click to complete the address change transaction request. |
This section discusses how to:
Manage ATM cards.
Replace ATM cards.
Suspend ATM cards.
Cancel ATM cards.
Change linked accounts.
Enable or disable card features.
Change limits.
Change card types.
Page Name |
Definition Name |
Navigation |
Usage |
RBF_ATM_CARD |
Customer Accounts, ATM Card Detail, ATM Card |
View and manage the details of ATM cards. |
|
RBF_ATM_RPL_SEC |
Select the Replace Card action and click Go on the ATM Card page. |
Replace an existing ATM card. |
|
RBF_ATM_SSP_SEC |
Select the Suspend Card action and click Go on the ATM Card page. |
Suspend an existing ATM card. |
|
RBF_ATM_CNC_SEC |
Select the Cancel Card action and click Go on the ATM Card page. |
Cancel an existing ATM card. |
|
RBF_ATM_ACT_SEC |
Select the Reactivate Card action and click Go on the ATM Card page. |
Reactivate an ATM card that has been canceled. The button is unavailable for entry if the card has not been canceled. |
|
RBF_ATM_LNK_SEC |
Select the Link ATM Card to Account(s) action and click Go on the ATM Card page |
Change the accounts that are linked to the ATM card. |
|
RBF_ATM_FTR_SEC |
Select the Enable or Disable Features action and click Go on the ATM Card page |
Enable or disable ATM card features. |
|
RBF_ATM_LIM_SEC |
Select the Change Limits action and click Go on the ATM Card page |
Change ATM card limits. |
|
RBF_ATM_TYP_SEC |
Select the Change Card Type action and click Go on the ATM Card page |
Change ATM card types. |
Access the ATM Card page (Customer Accounts, ATM Card Detail, ATM Card).
ATM Card Detail
Card Number |
The number assigned to the ATM card. |
Status |
The current status of the ATM card. |
Card Type |
The type of ATM card. |
Customer |
The customer's name. Note. The customer name is not necessarily displayed exactly as it appears on the physical card. For example, a customer's name in the system might be Kevin Jordan, while his card shows “Kevin M. Jordan.” |
Debit Card Type |
This field displays a value if the Card Type is Debit. |
Contact |
The contact name as it appears on the card. Note. The contact name is not necessarily displayed exactly as it appears on the physical card. For example, a contact's name in the system might be Kevin Jordan, while his card shows “Kevin M. Jordan.” |
Product SetID |
The set ID with which the product is associated. |
Product |
The product name for the ATM card. |
Limit Currency |
The currency code that is used to express the point-of-sale (POS) limit. |
Cash Withdrawal Limit |
The limit for cash withdrawals using the ATM card. |
Cash Withdrawal |
Indicates whether the ATM card can be used for cash withdrawals. |
Point of Sale |
Indicates whether the ATM card can be used for POS transactions. |
Bill Pay |
Indicates whether the ATM card can be used to pay bills. |
Linked |
Display-only field indicating whether the card is linked to the account. |
Account |
The account that is currently linked to the ATM card. |
Primary |
Display-only field indicating whether the account is the primary account for the card. |
Limit Currency |
Displays the POS limit currency for the given account. |
Access the Replace ATM Card page (select the Replace Card action and click Go on the ATM Card page).
Reason for Replacement |
Select the reason for replacing the ATM card. |
The fields in the Delivery Information group box enable the user to specify pick up or shipping details for the ATM replacement card.
Access the Suspend ATM Card page (select the Suspend Card action and click Go on the ATM Card page).
Reason for Suspension |
Select the reason for suspending the ATM card. Values are: Account Suspended and Stolen. |
Access the Cancel ATM Card page (select the Cancel Card action and click Go on the ATM Card page).
Reason for Cancellation |
Select the reason for canceling the ATM card. Values are: Account(s) Closed, Don't Need, Lost, or Stolen. |
Access the Cancel ATM Card page (select the Reactivate Card action and click Go on the ATM Card page).
Reason for Reactivation |
Select the reason for canceling the ATM card. Values are: Bank Error, Customer Request, or Overdraft Cleared. |
Access the Link Card to Account(s) page (select the Link ATM Card to Account(s) action and click Go on the ATM Card page).
Select |
Select to specify the account to link to the card. |
Description |
Displays the type and number of the account. |
Primary |
Select to indicate that this is the primary account linked to the card. |
Limit Currency |
Select the currency code for the POS limits. |
Transaction POS Limit |
Enter the limit for POS transactions. |
Daily POS Limit |
Enter the daily limit for POS transactions. |
Access the Enable or Disable Features page (select the Enable or Disable Features action and click Go on the ATM Card page).
Card Features |
Select or clear the check boxes to enable or disable the features on the ATM card. |
Access the Change Card Limits page (select the Change Limits action and click Go on the ATM Card page).
Limit Currency |
Select the code for the currency limit. |
Cash Withdrawal Limit |
Enter the limit for cash withdrawals using the ATM card. |
Access the Change Card Type page (select the Change Card Type action and click Go on the ATM Card page).
ATM Card Type |
Select the type of ATM card. |
Debit Card Type |
This field is available if the card is a debit card. |
Old Product |
The system displays the old ATM card type. |
New Product |
Enter the new product. The system displays products that have been designated as replacements for the card type. |
An agent can view and update current ATM cards and issue new cards for the customer.
This section discusses how to issue ATM cards.
Page Name |
Definition Name |
Navigation |
Usage |
RBF_ATM_ISS |
Customer Accounts, Issue ATM Card |
View and update the customer's ATM cards. |
|
RBF_ATM_ISS |
Click the Issue New ATM Card button on the Issue ATM Card page. |
Enter the information to issue a new ATM card. |
Access the Issue ATM Card page (Customer Accounts, Issue ATM Card).
The system displays the ATM cards that have been associated with the consumer.
Click the ATM Card Number link on the ATM card row to access the ATM Card component, where you can view and update the ATM card record.
Access the Issue New ATM Card page (click the Issue New ATM Card button on the Issue ATM Card page).
The Issue ATM card process initiates the creation of a new case along with message generation after the Issue ATM Card case is created to track shipment.