Getting Started with PeopleSoft Enterprise Client Management

This chapter provides an overview of PeopleSoft Enterprise Client Management and discusses:

• PeopleSoft Client Management business processes.

• PeopleSoft Client Management implementation.

PeopleSoft Client Management Overview

Client management is a process of building relationships with clients (typically individuals and families) to sell financial products and services that assist clients in managing and growing their wealth. For decades, banks, brokerage firms, and trust companies have helped the high net-worth investors, with at least $5-10 million in assets, to preserve and expand their wealth. Aided by teams of experts—accountants and lawyers—financial advisors sort out the complexities of trust and estate planning, taxes, and other matters. To increase wallet shares, financial services institutions are also targeting a broader category of investor—known as the mass affluent—that has from $100,000 to $1 million to invest. Technology is a critical component in this new wealth management market because financial institutions are faced with servicing thousands of accounts.

PeopleSoft Client Management Business Processes

Competition and increasing wealth have changed the market. The Financial Advisor (FA) must have:

• Personal relationships with a much larger book of clients.

• Awareness of a client’s value and network of influence.

• Ability to react in real time to market events that affect clients’ portfolios.

• Ability to make financial product recommendations that consider the client’s risk tolerance, current positions, and financial goals and plans.

• Ability to detect and rescue clients at risk of attrition.

PeopleSoft Client Management business processes provide automated solutions for building and personalizing relationships. Using PeopleSoft Client Management, the Financial Advisor can:

• Manage and build the Bank’s relationship with the client, the client's household, and the client's network of influence.

• Manage the client’s investment portfolio.

• Consult with the client on financial goals and plans.

• Create strategies to sell financial products and services to the client.

PeopleSoft Client Management Implementation

PeopleSoft Setup Manager enables you to generate a list of setup tasks for your organization based on the features that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, and links to the corresponding PeopleBook documentation.

PeopleSoft Enterprise Client Management also provides component interfaces to help you load data from your existing system into PeopleSoft Enterprise Client Management tables. Use the Excel to Component Interface utility with the component interfaces to populate the tables.

This table lists all of the components that have component interfaces:

See Also

PeopleSoft Enterprise Customer Relationship Management Application Fundamentals Preface

Enterprise PeopleTools 8.50 PeopleBook: PeopleSoft Setup Manager

Enterprise PeopleTools 8.50 PeopleBook: PeopleSoft Component Interfaces