Server Monitor

RY_DES_SERVICE

Marketing, Dialog Monitoring, Control Center, Server Monitor

Use to monitor the Dialog Execution Server and to perform DES Scheduler service tasks.

Cache

RY_CACHE

Marketing, Dialog Monitoring, Control Center, Server Monitor

Click the Cache tab.

Use to clear or refresh the DES cache for troubleshooting purposes.

Memory Usage

RY_MEMORY

Marketing, Dialog Monitoring, Control Center, Server Monitor

Click the Memory Usage tab.

Use to monitor the DES memory usage for troubleshooting purposes.

Debug

RY_DEBUGFLAG

Marketing, Dialog Monitoring, Control Center, Server Monitor

Click the Debug tab.

Use to change the DES debug flags. This feature should only be used while troubleshooting your software with a My Oracle Support representative.

Email Service

RY_MAILCASTER_INFO

Marketing, Dialog Monitoring, Control Center, Server Monitor

Click the Email Service tab.

Use to display a running status report for all currently installed single mailers or mailcasters.

ID

The identifier for the individual DES instance.

IP Address

The network address of the machine running the instance.

Host Name/Port

The name or port number of the machine running the instance.

Status

The status of the instance: Running or Stopped

Comment

A brief description of the instance's status. Options are:

• Timed out or killed

• Create Failed

• Create Requested

• Create Successful

• Delete Requested

• Shutdown normally

• Initializing

• Run Request Failed

• Run Requested

• Shutting down

• Stop Request Failed

• Stop Requested

• fully functional

Start Time

The time and date at which the instance was started.

Last Update

The time and date of the last time the instance was updated.

Reload

The DES updates its status by default every 30 seconds; click this button if you want to get the latest DES instance status manually.

Cache Type

Select the type of cache you want to clear: Audience, Dialog, Profile, or Template.

Cached Objects

Displays the cached objects from all of the DES instances in the chosen cache type.

Reload

(Dialog cache type only) Click this button to cause DES to reload the specified Dialog data from the database into the DES cache.

Clear

(All cache types except Dialog) Click this button to cause DES to clear the specified object from the DES cache.

Clear all DES Cache

Click to clear all the Dialog Execution Server caches.

Clear Extensions Cache

Click to clear the DES Extensions cache.

Memory Category

Choose a memory category:

DES Document Contact displays document memory usage.

DES Entire Server displays memory usage for all of DES.

Reload

Click to refresh the information displayed in the window.

DES Instance ID

Click this link to display the DES memory usage data for the selected instance.

Flags

Enter the debug flags you want to send to the DES.

Send Debug Flag

Click to send the specified debug flags to the DES.

Note. Debug flags apply to all DES instances.

Service Type

Select Frequency Emailer, Single Emailer, or Mailcaster.

Reload

Click to reload information about the selected service type from the system.

Email Engine ID

The Instance ID of the Frequency Emailer, Mailcaster, or Single Mailer

Host Name/Port

The name and RMI port number of the email engine.

Status

The current status of the event. The possible values are:

• Down

• No Host Found

• Idle

• Not Registered

• Running

Render Queue Size

The maximum number of messages on the queue to be rendered

Render Queued Count

The current number of messages on the render queue.

Render Thread Count

The number of render threads.

Send Queue Size

The maximum number of rendered messages to be sent.

Send Queued Count

The current number of rendered messages to be sent.

Total Sent Count

The total number of messages sent by the thread.

Send Thread Count

The current number of send threads.

Dedup Table Name

(Mailcaster only) The name of the deduplication table.

Mail Job ID

(Mailcaster only) The identifier of the mail job.

Job Status

(Mailcaster only) The current status of the mail job.

Is Small Job

(Mailcaster only) Whether the mail job is considered a small job (based on the smallJobOnly configuration parameter).

Message Queued

(Mailcaster only) The total number of messages in the queue (waiting to be sent) as part of this mail job.

Message Sent

(Mailcaster only) The total number of messages already sent as part of this mail job.

Thread ID

The Java thread name

Email Server

The SMTP server this thread uses to send mail.

Status

The status of the send mail thread: Running or Idle.

Sent Count

The number of messages sent by this thread.

Scheduler Event Report

RY_SCHEDULER_EVENT

Marketing, Dialog Monitoring, Control Center, Scheduler Event Report

Use to produce a report of scheduled events, stop or restart events, and view individual mail job reports for finished events.

Event ID

The unique ID of the scheduled event. If the event has broadcast email associated with it and the Mail Job has finished, you can click on its ID to view the Mail Job Report. The event can be a Trigger execution or a delayed broadcast email event.

Trigger Name

The name of the trigger to be executed.

Note. For repeating triggers, the first repeat event will appear in the table immediately after the dialog is activated. The second and subsequent times, the event is listed in the table n minutes before its execution time, where n is the wakeup interval of the scheduler.

Dialog Name

The name of the dialog associated with the scheduled event.

Staging Dialog

Identifies whether this dialog is in staging (test).

Event Type

The type of event to be executed by the scheduler. Examples include Execute Trigger and Send E-mails.

Event Start Date/Time

The date and time when the event was scheduled to execute.

Last Modified Date/Time

The date and time when the event's status was last modified.

Repeat Number

The number of times this particular event has repeated.

Instance ID

The numerical ID of the DES instance handling this scheduler event.

Event Status

The current status of the event. The possible values are:

Duplicated: Events in the “Suspended while running” state are changed to duplicated when a paused dialog is restarted. A copy of the “Suspended while running” event is created to avoid conflicts between the restarted event and a possible orphaned mailjob.

Failed: the event failed. You should investigate the cause of the failure by checking the server log files.

Finished: the event finished normally. If this is a broadcast email event, there will also be an entry in the Mail Job Report.

Overlapped: a repeat event was overlapped by a previous repeat event that had not yet completed.

Queued: the event is in the queue and ready to be invoked at the Event Start Time.

Running: the scheduler is processing the event.

Scheduling: the event is being scheduled.

Skipped: a repeat event was skipped.

Stopped: the event was stopped by the marketer (such as when a dialog is stopped or a milestone is deleted).

Stopped while queued: any event stopped using the Control Center Stop button (as opposed to an event stopped by Online Marketing when an entire dialog is stopped).

Suspended: the event was suspended by an Online Marketing administrator (dialog is paused or in Broadcast Hold).

Suspended while running: this status occurs if an event is running when the dialog is paused.

Restart

Click to restart a failed, skipped, or paused event. A confirmation page will be displayed. If the status of the event has changed, you will be informed of this fact and asked if you want to continue the action.

Stop

Click to stop a queued job. A confirmation page will be displayed. If the status of the event has changed, you will be informed of this fact and asked if you want to continue the action.

Email Job Report

RY_MAIL_JOBS

Marketing, Dialog Monitoring, Control Center, Email Job Report

View information about individual mail jobs, and to restart stopped or failed jobs.

Mail Job ID

The identifier of the mail job listed in the PS_RY_BULK_JOB table (an integer value). If the job is a child job and is finished, you can click the Mail Job ID to view more information about the child job.

Trigger ID

The identifier of the trigger that scheduled this broadcast email job.

Activity ID

The activity ID for this job. Large mailing events are often split into multiple child jobs handled by different bulk mailers. Each child job has the same Activity ID, allowing them to be associated with each other in reports.

Dialog Name

The dialog for which this broadcast email job was executed.

Job Queued Date/Time

The date and time when the mail job was entered in the queue.

Last Modified Date/Time

The date and time when the mail job's status last changed.

Number of Child Jobs

The number of smaller jobs into which the main job was divided.

Parent Job ID

The identifier of the parent email job.

Repeat Number

The number of times a trigger event has occurred. For the first iteration of a repeating trigger event, its Repeat Number is 1. Each subsequent time the event is repeated, its Repeat Number is incremented by one.

Job Status

The status of this job. The possible values for parent mailjobs are:

• Parent Queued: The parent job is ready for the Mailcaster to execute.

• Parent Assigning: The parent job is in process, but not all child jobs have been created.

• Parent Assigned: The parent job has finished processing, but not all child jobs have finished running.

• Parent Finished: All child jobs have finished running.

• Parent Failed: All child jobs have failed.

• Parent Partial Finished: Not all child jobs have finished or not all child jobs have failed.

The following status values apply to child or small mailjobs:

• Recovering: The mailjob is ready for recovering. This status is used when administrators perform manual recovery. The administrator can set the job status to Recovering by stopping the job and restarting it using Control Center, then waiting for the Mailcaster to rerun the job. When the Mailcaster picks up the job, it is marked as Recovered.

• Recovered: A new mailjob has been created for this mailjob. Refer to the Recovering status for more information.

• Stopped while running: The job was stopped using the Control Center. If the job is restarted, it will be changed to the Recovering state.

• Stopped while queued: The job was stopped while it was in a Parent Queued state. If the job is restarted, it will be changed back to a Parent Queued state.

Mailjobs can show the following additional statuses:

• Running: The Mailcaster is executing this small or child job (sending out the emails).

• Finished: The child or small job completed successfully.

• Stopped: The small, child, or parent job was stopped (such as when a dialog is stopped or a milestone is deleted).

• Stopping: When a Running job is stopped by the Stop button on the Control Center Mail Job page, the Control Center changes the status to Stopping. The mailcaster will change the status to Stopped once it has finished stopping the job. If the job isn't stopped in an appropriate amount of time then the Control Center will change the status to Stopped.

• Queuing: The job is in the process of deduping.

• Queued: The small job has finished deduping and is waiting to be handled by the Mailcaster.

• Fail: The small or child job failed. You should investigate the cause of the failure by checking the Mailcaster log files.

• Interrupted: A crash occurred while a dedup operation was taking place. This status is set after the scheduler restarts.

Trigger Name

The trigger that scheduled this broadcast email job. This is the name given to the trigger in Online Marketing.

Activity Name

The name of the action as configured in Online Marketing.

Message Queued

The number of email messages that have been processed by the Mailcaster. Until the job finishes running, this number will be different from the number listed in Message Sent, because the messages are sent one at a time to the SMTP server.

Message Sent

The number of email messages that have been sent to the mail server. While the job is running this number will be different (lower ) from the number listed in Messages Queued. Once a job has finished the two will often match; however it is not an error if they do not. If any email addresses were rejected by the mailserver then the sent count will be less than the queued count.

Instance ID

The numerical ID of the bulk mailer instance handling this job

Dedup Report – Mail Job

RY_DEDUP_JOBS

Marketing, Dialog Monitoring, Control Center, Dedup Email Job Report

Displays a list of mail jobs that have been deduplicated and sent to the mailcaster for mailing.

Dedup Report – Audience

RY_DEDUP_JOBS

Click the Audiences tab on the Dedup Report page.

Displays audience information about mail jobs.

Mail Job ID

The numerical job ID assigned to this mail job by Online Marketing.

Trigger ID

The trigger ID assigned to this event by Online Marketing.

Trigger Name

The name of the trigger associated with the event.

Activity ID

The identifier of the activity associated with the mail job.

Activity Name

The name of the activity associated with the mail job.

Dialog Name

The name of the dialog from which the mail job was sent.

Job Status

The current status of the mail job.

Job Queued Date/Time

The date and time when the mail job was queued for sending.

Audience Name

The name of the audience to which the mail job is being sent. This is the audience name configured in Online Marketing.

Total Audience Count

The number of members in the audience to which the mail job is being sent. This value is equal to the sum of the Total Do Not Email Count, Total Deduped Count, and Total Emails to be Sent fields.

Total Do Not Email Count

The number of audience members who have requested not to be contacted by email.

Total Deduped Count

The number of emails removed from this job by the deduplication (dedup).

Total to be Sent

The total number of emails in the job that will be sent to audience members.

Single Emailer Failure and Recovery

RY_SINGLE_MAIL_ERR

Marketing, Dialog Monitoring, Control Center, Single Email Failure/Recovery

Use to identify and re-send or delete single emails that failed to send or were rejected.

Select

Select the emails you want to recover or delete.

Detail

Click to view the Single Email Queue Report for the selected document that failed with the specified error code.

Document Name

The name of the document.

Error Code

The reason why the email failed or was rejected. Error codes include:

• Bad Email Address

• Build Program Failed

• Campaign or Document is Null

• Data Not Accepted

• Email Address is Null

• Failed to Load Campaign or Doc

• Fail Mail Exception

• IO Exception

• Message is Null

• Mail Server Not Running

• Persistence Exception

• Recipient Not Accepted

• Sender Not Accepted

• Tag Format Exception

• VC Rendering Exception

Count

The number of emails with the specified document name that failed with the specified error code.

Check All/Clear All

Select the check box to select all the emails in the results list. Clear the check box to clear all the selected emails.

Recover Selected Emails

Click to recover the emails you have selected. The emails will change to Queue status, so the Single Mailer will try send them again.

Delete Selected Emails

Click to delete from the queue all the emails you have selected.

Single Emailer Queue Report

RY_SINGLE_MAIL_QUE

Marketing, Dialog Monitoring, Control Center, Single Emailer Queue Report

Use to monitor the status of single emails in the mail queue, and to delete or recover selected emails.

Select

Select an email's check box to mark it for deletion.

To be sent Date/Time

The date and time at which the single email is to be sent.

Last Modified Date/Time

The date and time when the single email's status was last changed.

Document Name

The name of the single email in the queue.

Email Addresses

The email address(es) to which the single email is being sent.

Instance ID

The instance ID of the particular email service.

Status

The current status of the email. The possible values are:

• Failed

• Paused

• Queued

• Scheduled

• Sending

• Stopped

Recover

Click this button to recover a failed single email. The button is available only when the email's status is Failed.

Check All/Clear All

Select the check box to select all the emails in the results list, or clear the check box to clear all the selected emails.

Delete Selected Emails

Click to delete emails whose Select check box has been selected.

Frequency Emailer Queue Report

RY_FREQUE_MAIL_QUE

Marketing, Dialog Monitoring, Control Center, Frequency Emailer Queue Report

Use to administer the Frequency Emailer queue.

Select

Select the check box to select the associated dialog, or clear it to deselect the dialog.

Dialog Name

The name of the dialog.

Document Name

The name of the email document to be sent.

Original Email Service Type

Displays the email service type that originally was to send the mail: Single Mailer or Mailcaster.

Expiration Date

The date after which the email expires from the queue and will be discarded.

Email Address

The email address to which the email is to be sent.

Status

The current status of the email. The possible values are:

• Failed

• Paused

• Queued

• Sending

• Staged

• Stopped

• Waiting

Error Code

The reason why the email failed or was rejected. Error codes include:

• Bad Email Address

• Build Program Failed

• Campaign or Document is Null

• Data Not Accepted

• Email Address is Null

• Failed to Load Campaign or Doc

• Fail Mail Exception

• IO Exception

• Message is Null

• Mail Server Not Running

• Persistence Exception

• Recipient Not Accepted

• Sender Not Accepted

• Tag Format Exception

• VC Rendering Exception

Instance ID

The instance ID of the particular email service that has reserved the email for sending.

Start Date/Time

The date and time when the email was enqueued in the Frequency Email Queue.

Last Modified Date/Time

The date and time when the email's status last changed.

Check All/Clear All

Select the check box to select all the emails in the list; clear it to clear any selected emails.

Recover Failed Emails

Click this button to attempt to recover and requeue any emails with status Failed.

Delete Selected Emails

Click this button to delete all the emails you have selected.

Update Queue

Click this button to update the email queue, which updates the counts of the email counter.

Delete All Queued Emails

Click this button to delete all emails currently in the queue.

Dialog Mover Status Report

RY_DM_STATUS_RPT

Marketing, Dialog Monitoring, Control Center, Dialog Mover Status Report

or

Click the Dialog Mover Status Report link on the Dialog Import Status page during a dialog import.

View the status of the Dialog Mover's dialog import and export process.

Maintain Dialog Servers

RY_INSTANCE

Marketing, Dialog Monitoring, Control Center, Maintain Dialog Servers

Install Standalone Dialog Server instances.