This appendix discusses the delivered web services and service operations for policies and claims.
This section discusses:
The policy web service.
The claims web service.
How to view the message elements.
See Also
Working with Business Processes and Web Services
A web service is available with the following operations:
Create Policy
Takes insurance policy data as input and creates an insurance policy record and associated child records in the CRM system.
Get Policy
Returns a policy record and its associated child record based on a passed unique identifier.
Search Policy
Returns a list of policy records and their associated child records based on criteria field values passed via the input message.
Update Policy
Modifies the attributes of the policy structure.
This table provides the technical names, operation type, and messages names of the service operations that are related to the web services:
Service Operation |
Operation Type |
Request Message |
Response Message |
Create Policy (RBI_POLICY_CREATE) |
Synchronous |
RBI_POLICY_CREATE_REQ |
RBI_POLICY_CREATE_RES |
Get Policy (RBI_POLICY_GET) |
Synchronous |
RBI_POLICY_GET_REQ |
RBI_POLICY_GET_RES |
Search Policy (RBI_POLICY_SEARCH) |
Synchronous |
RBI_POLICY_SEARCH_REQ |
RBI_POLICY_SEARCH_RES |
Update Policy (RBI_POLICY_UPDATE) |
Synchronous |
RBI_POLICY_UPDATE_REQ |
RBI_POLICY_UPDATE_RES |
A web service is available with the following operations:
Create Claim
Takes claim related data as input and creates a claim record and associated child records in the CRM system
Update Claim
Takes claim information as input and updates the claim data in the CRM system.
This table provides the technical names, operation type, and messages names of the service operations that are related to the web services:
Service Operation |
Operation Type |
Request Message |
Response Message |
Create Claim (RBI_CLAIM_CREATE) |
Synchronous |
RBI_CLAIM_CREATE_REQ |
RBI_CLAIM_CREATE_RES |
Update Claim (RBI_CLAIM_UPDATE) |
Synchronous |
RBI_CLAIM_UPDATE_REQ |
RBI_CLAIM_UPDATE_RES |
You can view the elements and fields that are included in each operation message through PeopleTools.
To view a list of field names and aliases for a particular message:
Select PeopleTools, Integration Broker, Integration Setup, Messages.
Enter RBF or RBI in the Message Name field and click Search.
The system lists all the messages that are related to financial services or insurance.
Select the message you want to view.
Click the message name link under the Parts grid.
The system opens the Message Definition page in a new browser.
Click the plus sign next to the table name at the bottom of the page to view the fields and aliases associated with the message.