D Troubleshooting the Installation

This appendix describes solutions to common problems that you might encounter when installing Oracle Identity Management. It contains the following topics:

• General Troubleshooting Tips

• Installation Log Files

• Need More Help?

D.1 General Troubleshooting Tips

If you encounter an error during installation:

• Consult the Oracle Fusion Middleware 11g Release 1 (11.1.1). You can access the Release Notes on the Oracle Technology Network (OTN) Documentation Web site. To access this Web site, go to the following URL:

  http://www.oracle.com/technology/documentation
  

• Verify your system and configuration is certified. See "System Requirements and Certification" for more information.

• Verify your system meets the minimum system requirements. See "System Requirements and Certification" for more information.

• Verify you have satisfied the dependencies for the deployment you are attempting. Each deployment documented in this guide contains a "Dependencies" section.

• If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.

• If an error occurred while the Installer is copying or linking files:

  1. Note the error and review the installation log files.

  2. Remove the failed installation. See "Deinstalling Oracle Identity Management 11g Release 1 (11.1.1)" for more information.

  3. Correct the issue that caused the error.

  4. Restart the installation.

D.2 Installation Log Files

The Installer writes log files to the ORACLE_INVENTORY_LOCATION/logs directory on UNIX systems and to the ORACLE_INVENTORY_LOCATION\logs directory on Windows systems.

On UNIX systems, if you do not know the location of your Oracle Inventory directory, you can find it in the ORACLE_HOME/oraInst.loc file.

On Microsoft Windows systems, the default location for the inventory directory is C:\Program Files\Oracle\Inventory\logs.

The following install log files are written to the log directory:

• installDATE-TIME_STAMP.log

• installDATE-TIME_STAMP.out

• installActionsDATE-TIME_STAMP.log

• installProfileDATE-TIME_STAMP.log

• oraInstallDATE-TIME_STAMP.err

• oraInstallDATE-TIME_STAMP.log

D.3 Need More Help?

If you cannot solve a problem using the information in this appendix, look for additional information in My Oracle Support (formerly MetaLink) at http://metalink.oracle.com.

If you cannot find a solution to your problem, open a service request.