Oracle® Crystal Ball

License Key Request Process


Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

Authors: EPM Information Development Team

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Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, duplication, disclosure, modification, and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract, and, to the extent applicable by the terms of the Government contract, the additional rights set forth in FAR 52.227-19, Commercial Computer Software License (December 2007). Oracle America, Inc., 500 Oracle Parkway, Redwood City, CA 94065.

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You can use this version of Oracle Crystal Ball on a trial basis. A 15-day trial license is already active when you start Crystal Ball. Only properly licensed customers can use Crystal Ball after the trial license expires. (Note that the trial license is only good for a single 15-day trial. If you download a later version of Crystal Ball when it is available, the 15-day trial license is no longer active.)

To activate a purchased Crystal Ball license, you must obtain an Oracle license code and enter the code into Crystal Ball.

  To obtain a license code:

  1. Contact Oracle at to request a Crystal Ball license code. In your email, include your name, email address, organization, Oracle Customer Support Identifier (CSI), or other unique identifier such as your Oracle customer ID number. If you are eligible for a license, you will receive a user name and serial number (the Crystal Ball license code).

    Describe the environment where you will be installing Crystal Ball (desktop only or a multi-user machine). Also, if your corporation has a generic username, indicate this in the email.

  2. Check your email for mail from Oracle with your Crystal Ball license code. The email from will include your Crystal Ball user name and serial number.

  When you receive your Crystal Ball license code, you can follow these steps to license Crystal Ball:

  1. Download and install Crystal Ball, if you have not already done that. You should have a supported version of Microsoft Excel on the same computer. For instructions, see the Oracle Crystal Ball Installation and Licensing Guide.


    If installation stops and a message is displayed that states you already have a version of Crystal Ball installed, be aware that this message can be triggered by the previous installation of other Oracle products, such as the Predictive Planning feature of Oracle Hyperion Planning. Open Windows Control Panel and uninstall Oracle Crystal Ball when you find it in the Add/Remove Programs or Programs and Features list.

  2. Start Crystal Ball.

  3. When the Crystal Ball Welcome screen appears, click Activate License. The Activate A License dialog opens.

  4. Enter the user name from the Oracle email into the Username box. This is usually the email address you provided when you downloaded Crystal Ball.

  5. Enter the serial number provided by Oracle into the Serial Number boxes. You can copy it from the email and paste it into the first box. It will automatically paste correctly into the other boxes.

  6. Click OK.

If you entered the serial number correctly, the license is activated instantly and a confirmation message appears. When you click OK in the confirmation message, the Crystal Ball Welcome screen reappears. You can click Use Crystal Ball to start using Crystal Ball, or click another link.

Notice that you can click View Existing Licenses in the Activate A License dialog to review feature and expiration information for your license.


If you need to open the Activate A License dialog after you have either started Oracle Crystal Ball or activated your license, select Help, then Crystal Ball, and then Licensing in the Microsoft Excel menu bar. For Microsoft Excel 2007 or later, select Resources, and then Licensing in the Help group at the end of the Crystal Ball ribbon.