Oracle® Crystal Ball



Copyright © 2012, Oracle and/or its affiliates. All rights reserved.

Authors: EPM Information Development Team

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Table of Contents:


New Features

Installation Information

Supported Platforms

Supported Languages

Defects Fixed in this Release

Known Issues

Tips and Troubleshooting

Documentation Updates

Accessibility Considerations


This document includes important, late-breaking information about this release of Oracle Crystal Ball and related products. Review this Readme thoroughly before installing Crystal Ball.

New Features

See the Oracle Crystal Ball New Features.

For new features relating to installation, architecture, and deployment changes in this release, see the Oracle Crystal Ball Installation and Licensing Guide.

Installation Information

Late-breaking information about installation of Crystal Ball products is provided in this readme and the Oracle Crystal Ball Installation and Licensing Guide. Also see License Key Request Process.html for information about obtaining and applying a Crystal Ball license code. Review this information thoroughly before installing Crystal Ball.

Supported Platforms

Information about system requirements and supported platforms for Crystal Ball and related products is available in the Oracle Crystal Ball Installation and Licensing Guide. Also see the Oracle Enterprise Performance Management System Certification Matrix. This matrix is posted on the Oracle Fusion Middleware Supported System Configurations page on the Oracle Technology Network (OTN):

If you have Oracle Crystal Ball Enterprise Performance Management or Oracle Crystal Ball Enterprise Performance Management for Oracle Hyperion Enterprise Planning Suite, see the Oracle Crystal Ball Enterprise Performance Management Integration Guide for additional compatibility information.

Supported Languages

Information about supported languages for Crystal Ball is available in the Oracle Crystal Ball Installation and Licensing Guide. The user interface of this version of Crystal Ball is translated into French, German, Japanese, Portguese, and Spanish. Documentation is not currently translated.

Defects Fixed in this Release

The following customer-reported defects and enhancement requests were addressed in this release of Crystal Ball and related products:

  • 7396611—Users requested the ability to group assumptions for sensitivity analysis.

  • 7396789—Users requested the ability to filter outliers when fitting data to distributions.

  • 7402919—Crystal Ball was not displaying strings in the Crystal Ball dialogs in Spanish when the Spanish language ID was set to Spanish (international sort).

  • 7407051—There was no way to control whether Crystal Ball wrote to a log file.

  • 11061695—Incorrect correlation coefficients were sometimes displayed in scatter charts when charts were resized.

  • 11069890—64-bit Crystal Ball: An unexpected error could occur when extracting data with Crystal Ball running in 64-bit Microsoft Excel 2010 when the computer is low on resources.

  • 12432539—OptQuest could return inaccurate results when running in Extreme Speed with an interative model.

  • 12724564—The CB.Normal spreadsheet function could return inaccurate results in very rare cases where the order of Microsoft Excel function evaluation is indeterminate.

  • 12913923—Users requested the ability to display the comparison chart in the Batch Fit tool to view and possibly override the distribution type after each fit.

  • 12918734—Users requested the ability to use higher parameter limits for binomial and Poisson distributions.

  • 12938238—In OptQuest, the final value statistic could be inaccurate for an objective whose forecast statistic is a final value computation of several capability metrics.

  • 13093364—Unexpected results could occur when Crystal Ball was unloaded using Developer Kit calls while Microsoft Excel was still open.

  • 13346887—Unexpected results could occur during assumption operations when Crystal Ball was used in a 64-bit environment.

  • 13372753—The OptQuest results window could be blank when OptQuest was run with charts suppressed.

  • 13481610—Users requested the ability to include Microsoft Excel cell comments for assumption and decision variable cells in Crystal Ball reports.

If you are coming from Release or, use the Defects Fixed Finder tool to review the list of defects fixed between those releases and Release This tool is available here:

Known Issues

The following are the noteworthy known issues of this release:

  • 7403337—CB Tools: The Correlation Matrix tool cannot run on more than 255 assumptions (256 if formatting is not requested).

  • 7407256—Crystal Ball Developer Kit: Always use the English list separator character (,) and the English decimal separator (.).

  • 7475110—Integration with other Oracle EPM products: If the Strategic Finance Setup wizard is used to create a Strategic Finance Worksheet, and then a Crystal Ball simulation is run with charts minimized and worksheets suppressed, it is not possible to stop the simulation manually.

    Workaround: The Crystal Ball Control Panel, Crystal Ball toolbar buttons, and Run menu can be used to control the simulation when the charts and worksheets are maximized and visible.

  • 7482940—Integration with other Oracle EPM products: If the Strategic Finance Setup wizard is used to create a Strategic Finance Worksheet using a server-based entity, the actual URL for the server is not listed.

    Only the user-specified name for the server appears on the Setup wizard's Entity Selection panel.

  • 8604284—Integration with other Oracle EPM products: In Crystal Ball EPM, the Enterprise Performance Management connector is inactive by default and must be explicitly activated through the appropriate Crystal Ball More Tools command.

  • 8676929—Integration with other Oracle Enterprise Performance Management (EPM) products: For best results, do not use the Crystal Ball Define, Cell Preferences command on Smart View worksheets.

  • 9074866—Range names: In rare cases, range names disappeared when a Crystal Ball workbook was reopened in Microsoft Office Excel 2007.

    Fix: Install one of the following Microsoft updates, available at Microsoft Security Update for Microsoft Office Excel 2007 (KB969682), Release Date: 6/8/2009 or Microsoft Security Update for Microsoft Office Excel 2007 (KB973593), Release Date: 11/9/2009.

  • 9550147—Extreme Speed: Unexpected errors can occur when running Crystal Ball models containing formulas longer than 1024 characters in Extreme Speed mode in Microsoft Excel 2002 (XP) and Microsoft Excel 2003.

    Workaround: Use formulas that are shorter than 1024 characters or use a later version of Microsoft Excel.

  • 10046029—64-bit OptQuest: For a specified seed value, OptQuest simulation calculations can be slightly different in 32-bit and 64-bit versions of Crystal Ball Decision Optimizer, which can affect the optimization path.

    If a model is very sensitive to small changes in decision variables, the best solution could differ between versions.

  • 10051948—64-bit Crystal Ball: Although the same calculation algorithms are used in 32-bit and 64-bit versions of Crystal Ball, if a model has extremely large or small parameters, or other edge conditions, results can differ between versions.

  • 10284043—Control Panel: In specific machine system timer environments, the Crystal Ball Control Panel and reports may show a simulation or optimization run time of 0.

  • 10303159—Performance: Crystal Ball Normal speed simulations run significantly slower in Microsoft Excel when the Microsoft Euro Currency Tools add-in is loaded.

  • 11065176—OptQuest: If two unrelated workbooks with OptQuest settings are open -- one of interest and the other secondary -- and an assumption has been defined in the secondary worksheet, optimizations will not run correctly in the other.

    Workaround: Close the secondary worksheet or freeze all assumptions in it.

  • 13802839—Localization: When running Crystal Ball with Windows, the system locale, and Microsoft Office in a supported language, the Crystal Ball user interface reverts to English after the Crystal Ball Welcome Screen is displayed.

    Workaround: In the Welcome Screen, clear the “Show at startup” checkbox and restart Crystal Ball.

  • 13811562—When attempting to run Crystal Ball with only Microsoft .NET Framework 4.0 installed, a startup error occurs.

    Workaround: Use only supported versions of Microsoft .NET Framework, currently version 3.5.

Tips and Troubleshooting

See the "Troubleshooting" section of the Oracle Crystal Ball Installation and Licensing Guidefor installation and startup issues not described previously in this document.

Documentation Updates

Accessing EPM System Product Documentation

The most recent version of each Oracle Enterprise Performance Management System product guide is available for downloading or viewing from the EPM System Documentation area of the OTN Web site ( You can also use the EPM System Documentation Portal (, which also links to EPM Supported Platform Matrices, My Oracle Support, and other information resources.

Deployment-related documentation is also available from the Oracle Software Delivery Cloud Web site (

Individual product guides are available for download on the Oracle Technology Network Web site only.

Copying and Pasting Code Snippets from PDFs

When you cut and paste code snippets from a PDF file, some characters can be lost during the paste operation, making the code snippet invalid. Workaround: Cut and paste from the HTML version of the document.

Accessibility Considerations

It is our goal to make Oracle products, services, and supporting documentation accessible to the disabled community. Oracle Crystal Ball products support accessibility features, which are described in the product's Accessibility Guide. The most up-to-date version of this guide can be found in the Oracle Enterprise Performance Management System Documentation Library on the Oracle Technology Network (

In addition, this Readme file is accessible in HTML format.