5 Testing and Troubleshooting

After you deploy the connector, you must test it to ensure that it functions as expected. This chapter discusses the following topics related to connector testing:

• Section 5.1, "Running Test Cases"

• Section 5.2, "Troubleshooting"

5.1 Running Test Cases

When you run the PFAL transaction on the target system, you can specify the number or range of employee records for which you want to generate IDocs. You can use this feature to create the flat file for a minimum number of records and then perform the rest of the full reconciliation procedure.

See Section 3.4.1, "Generating IDocs" for detailed information about the steps to be performed.

5.2 Troubleshooting

The following sections provide solutions to some commonly encountered problems associated with the connector:

• Section 5.2.1, "Connection Errors"

• Section 5.2.2, "Common SNC Errors"

5.2.1 Connection Errors

The following table provides solutions to common connection errors.

Problem Description	Solution
Oracle Identity Manager cannot establish a connection to SAP Employee Reconciliation. Returned Error Message: Connection error encountered Returned Error Code: INVALID_CONNECTION_ERROR	Ensure that SAP Employee Reconciliation is running. Ensure that Oracle Identity Manager is running (that is, the database is running). Ensure that all the adapters have been compiled. Examine the Oracle Identity Manager record (from the IT Resources form). Ensure that the IP address, admin ID, and admin password are correct.
Authentication error Returned Error Message: Invalid or incorrect password Returned Error Code: AUTHENTICATION_ERROR	Ensure that the specified SAP connection user ID and password are correct.

5.2.2 Common SNC Errors

The following table provides a solution to an SNC error.

Problem Descriptions	Solution
Trying to connect to SAP through SNC. Returned Error Message: SAP Connection JCO Exception Returned Error Code: SNC required for this connection	Ensure that values for the following IT resource parameters are correctly specified as shown in the following example: SAPsnc_mode: 1 SAPsnc_myname: p:CN=win2003, OU=SAP, O=ORA, C=IN SAPsnc_qop: 3 SAPsnc_partnername: p:CN=I47, OU=SAP, O=ORA, C=IN SAPsnc_lib: C://usr//sap//sapcrypto.dll