Customer Relationship Management (CRM) 9.1 Business Process Maps

Use the links in the following table to view the business process maps for CRM 9.1. To see an overview diagram of each high-level business process, click the table heading for the business process.

Marketing		Sales
Define Marketing Strategy Recruit and Acquire Partners Segment Customers and Partners Plan Marketing Programs Execute Marketing Programs Measure Marketing Program Performance		Manage Sales Organization Manage Customer Portfolio Manage Sales Accounts Manage Partners Pursue Leads and Opportunities Propose Solution Capture Sales Order Create Sales Contract Manage Sales Performance
Field Service		Support
Capture Service Request Verify Entitlements Manage Parts Manage Workers Complete Service Order Measure Field Service Performance		Capture Issue Verify Entitlements Diagnose Problem Resolve Problem Cross-Sell or Upsell Manage Support Organization Measure Support Performance
Deployment
Provide Help Desk Support