4 Creating Siebel Service Targets

This chapter provides procedures for the following topics:

Creating Siebel Application Services

To create Siebel application services, perform the following steps:

From the Enterprise Manager Console, click the Targets tab.
Click the Siebel tab.
Click the Create Application Services button.

The Create Siebel Application Services page appears, as shown in Figure 4–1.
Define all the service-related parameters.
Use the beacons portion of the page to view the existing beacons.

You can define the beacons that will monitor this service hierarchy by clicking the check boxes located in the Key Beacons column. Additionally, you can create, add, or delete beacons by using the Add, Create, and Delete buttons. If your Siebel deployment includes High Interactivity applications, such as Call Center, add only the Windows beacons.
Click the OK button.

The progress page notifies you when the Siebel application services are created.

Figure 4-1 Create Siebel Application Services Page

Before proceeding, note the following advisory information:

If the application you are recording uses ActiveX objects, pre-load the objects into your Internet Explorer browsers. To do this, log into the application, then log out of the application before starting your recording. You need to do this for each desktop where you want to record, as well as each beacon that is to monitor the transaction you are recording.
For High Interactive (HI) applications, you must use Internet Explorer and perform the recording of the transactions in the Windows environment.
If you are defining a service for an HI application, when the transactions page appears during the configuration process, select the Beacon Running in Windows option.

To add a Siebel service for a Siebel application, perform the following steps:

From the Enterprise Manager Console, click the Targets tab.
Click the Siebel tab.
From the View drop-down list, select Application Services.
From the Add Service For drop-down list, select the type of application and click OK.

The Configuration Wizard appears and leads you through the configuration steps.

To make the newly added service visible at the Siebel tab:

Click the Targets tab from the Enterprise Manager Console.
Click the Siebel tab.
Select Application Services from the View drop-down list.
Select the appropriate aggregate service and click Configure.
Navigate to the Subservices section of the page, click Add, and select the newly added service.

The newly added service is visible at the Siebel tab.

To remove a Siebel service from an existing Siebel hierarchy:

From the Enterprise Manager Console, click the Targets tab.
Click the Siebel tab.
Select Application Services from the View drop-down list.
Select the Siebel service you want to remove and click Remove.

The Siebel service is now removed.