Contents

List of Examples

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to the Connector

• Types of Alerts
• Auto Ticketing
• Manual Ticketing
• Ticket Templates
• Grace Period
• Versions Supported
• Prerequisites

2 Installing and Registering the Connector

• Installing the Connector
  • Removing the Remedy Connector
  • Adding the New HP ServiceCenter Connector
• Uninstalling the Connector
• Registering the Connector

3 Configuring the Connector

• Configuring the Connector
• Installing and Configuring the HP ServiceCenter 6.1 Web Console
  • Installing the HP ServiceCenter 6.1 Web Console
  • Configuring the HP ServiceCenter 6.1 Web Console
• Testing the Connector
• Working with Ticket Templates
  • Registering Ticket Templates
  • Viewing Template Code
  • Removing Templates
  • Replacing Templates
  • Adding New Templates
  • Avoiding Notification Failures
• Navigating Between Enterprise Manager and HP ServiceCenter
  • Navigating from Enterprise Manager to HP ServiceCenter
  • Navigating from HP ServiceCenter to Enterprise Manager

4 Using Out-of-Box Templates

• Out-of-Box HP ServiceCenter Templates
• Reading and Mapping Ticket Templates
• Customizing Ticket Templates

A Enabling SSL for HTTPS

• Generating and Importing a Certificate Request
• Installing and Configuring SSL
• Adding Signed Certificates to Wallet Manager

B Preventing HP ServiceCenter Update Issues

Index