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Oracle® Enterprise Manager
Release 11.1.0.1.0
Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
Introduction to the Connector
Types of Alerts
Auto Ticketing
Manual Ticketing
Ticket Templates
Grace Period
Versions Supported
Prerequisites
Installing and Registering the Connector
Installing the Connector
Removing the Remedy Connector
Adding the New HP Service Manager Connector
Uninstalling the Connector
Registering the Connector
Deploying the Connector and Registering the Templates in Enterprise Manager 10g Release 5
Registering Templates
Configuring the Connector
Working with Ticket Templates
Registering Ticket Templates
Viewing Template Code
Removing Templates
Replacing Templates
Adding New Templates
Avoiding Notification Failures
Configuring the Connector
Configuring the HP Service Manager Web Console
Testing the Connector
Navigating Between Enterprise Manager and HP Service Manager
Navigating from Enterprise Manager to HP Service Manager
Navigating from HP Service Manager to Enterprise Manager
Using Out-of-Box Templates
Out-of-Box HP Service Manager Templates
Reading and Mapping Ticket Templates
Customizing Ticket Templates
Enabling SSL for HTTPS
Generating and Importing a Certificate Request
Installing and Configuring SSL
Adding Signed Certificates to Wallet Manager
Preventing HP Service Manager Update Issues
Using HP Service Manager 7.0
Index