This algorithm handles common abbreviations, common nicknames, common acronyms, and date format.
In the context of an HTTP transaction, the basic access authentication is a method designed to allow a web browser, or other client program, to provide credentials – in the form of a user name and password – when making a request.
Rule result which can impact users such forcing them to register a security profile, KBA-challenging them, blocking access, asking them for PIN or password, and so on.
An actions group is a set of responses that are triggered by a rule.
Action groups are used as results within rules so that when a rule is triggered all of the actions within the groups are activated.
A category of Oracle Adaptive Access Manager features. Business and risk analytics, fraud investigation and customer service tools fall under the Adaptive Risk Manager category.
A category of Oracle Adaptive Access Manager features. All the end-user facing interfaces, flows, and authentication methods fall under the Adaptive Strong Authenticator category.
Rule results containing messages targeted to specific types of Oracle Adaptive Access Manager users.
Alerts are indicators to personnel (CSR, Investigators, and so on). An alert group contains graded messages that can be triggered by a rule.
Alert groups are used as results within rules so that when a rule is triggered all of the alerts within the groups are activated.
Answer Logic is a unique combination of Knowledge Based Authentication with registration, answer, and fuzzy logic to enable KBA for the Identity and Access Management Suite.
Attributes are the particular pieces of information associated with the activity being tracked. An example is the time of day for a login. Patterns collect data about members. If the member type is User, the pattern will collect data about users.
The process of verifying a person's, device's, application's identity. Authentication deals with the question "Who is trying to access my services?"
Authorization regards the question "Who can access what resources offered by which components?"
Autolearning is a set of features in Oracle Adaptive Access Manager that dynamically profile behavior in real-time. The behavior of users, devices and locations are recorded and used to evaluate the risk of current behavior.
A given list of users, devices, IP addresses, networks, countries, and so on that are blocked. An attack from a given member can show up on a report and be manually added to a blacklist at the administrator's discretion.
If a user is "Blocked," it is because a policy has found certain conditions to be "true" and is set up to respond to these conditions with a "Block Action." If those conditions change, the user may no longer be "Blocked." The "Blocked" status is not necessarily permanent and therefore may or may not require an administrator action to resolve. For example, if the user was blocked because he was logging in from a blocked country, but he is no longer in that country, he may no longer be "Blocked."
Software applications that run automated or orchestrated tasks on compromised PCs over the internet. An organization of bots is known as a bot net or zombie network.
Patterns are configured by an administrator and Oracle Adaptive Access Manager uses that configuration to create buckets as it needs them. Administrators do not deal or see buckets directly in any way.
Patterns are configured to create either one bucket or multiple buckets. Buckets are containers that are used to capture the frequency of behaviors. Rules evaluate the counters in these buckets for specific members to determine if a situation is anomalous.
Cases provide tools to track and solve customer service issues.
A case is a record of all the actions performed by the CSR to assist the customer as well as various account activities of the customer. Each case is allocated a case number, a unique case identification number.
Case Status is the current state of a case. Status values used for the case are New, Pending, Escalated, or Closed. When a case is created, the status is set to New by default.
Type of case.
CSR - CSR Cases are used in customer care situations associated within the normal course of doing business online and over the phone when providing assistance to customers. The customer support representatives can use the CSR set of tools for handling inquiries associated with Oracle Adaptive Access Manager. A CSR case is attached to a user.
Escalated - When a CSR Manager identifies that a particular case needs additional investigation and escalates the case and the CSR Case becomes an escalated case. It is associated with a user.
Challenge Questions are a finite list of questions used for secondary authentication.
During registration, users are presented with several question menus. For example, he may be presented with three question menus. A user must select one question from each menu and enter answers for them during registration. Only one question from each question menu can be registered. These questions become the user's "registered questions."
When rules in OAAM Admin trigger challenge questions, OAAM Server displays the challenge questions and accepts the answers in a secure way for users. The questions can be presented in the QuestionPad, TextPad, and other pads, where the challenge question is embedded into the image of the authenticator, or simple HTML.
When a policy is called to run its rules. Examples of checkpoints are:
Pre-authentication - Rules are run before a user completes the authentication process.
Post-authentication - Rules are run after a user is successfully authenticated.
Configurable Actions allow a user to create new supplementary actions that occur after the running of rules.
Status of the user that has completed registration. To be registered a user may need to complete all of the following tasks: Personalization (image and phrase), registering challenge questions/answers and email/cell phone.
Conditions are configurable evaluation statements used in the evaluation of historical and runtime data.
A cookie (also browser cookie, computer cookie, tracking cookie, web cookie, internet cookie, and HTTP cookie) is a small string of text stored on a user's computer by a web browser. A cookie consists of one or more name-value pairs containing bits of information such as user preferences, shopping cart contents, the identifier for a server-based session, or other data used by Web sites. It is sent as an HTTP header by a web server to a web client (usually a browser) and then sent back unchanged by client each time it accesses that server. A cookie can be used for authenticating, session tracking (state maintenance), and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts.
Patterns are configured to create either one bucket or multiple buckets. Buckets are containers that are used to capture the frequency of behaviors. Rules evaluate the counters in these buckets for specific members to determine if a situation is anomalous.
For example, if you choose to create an authentication pattern for users (member type) with the country United States (attribute), exactly one bucket is created and populated with users. If a user logs in from the United States, he or she becomes a member of the bucket and the bucket counts are incremented; if he or she does not log in from the United States, the bucket count is not incremented.
You configure the data types and samples you want Oracle Adaptive Access Manager to generate buckets from, and then during pattern processing Oracle Adaptive Access Manager creates buckets as needed to capture behaviors.
Customer service representatives resolve low risk customer issues originating from customer calls. CSRs has limited access to OAAM Admin
View the reason why a login or transaction was blocked
View a severity flag with alert status to assist in escalation
Complete actions such as issuing temporary allow for a customer
A CSR Manager is in charge of overall management of CSR type cases. CSR Managers have all the access and responsibilities of a CSR plus access to more sensitive operations.
An entity is a set of attributes. Data elements are what we use to describe the attributes that make up an entity. For example, the credit card entity has attributes such as address line 1, address line 2, city, zip, and state. Data elements, such as description, length, type, and so on, are used to describe each attribute.
An attribute of data that represents the kind and structure of the data. For example, String.
A mechanism to recognize the device a customer typically uses to log in – whether it is a desktop computer, laptop computer, PDA, cell phone, kiosk, or other web enabled device. The fingerprinting process produces a fingerprint that is unique to the user and designed to protect against the "replay attacks" and the "cookie based registration bypass" process.
The Digest Identification Scheme creates a unique identifier by hashing the values of the selected elements of the entity. The resultant key is usually cryptic.
The display scheme consists of the elements you want to present and the order when you want to display the value of an entity in a user interface. For example, if you want to display an address, you would want to show address line 1 as the first item, address line 2 as the second item, city as the third item, state as the fourth item, and zipcode as the fifth item.
The disposition describes the way in which the issue was resolved in a case. Cases only have dispositions when they're closed. If a case has any status besides closed, the disposition is left blank.
Device registration is a feature that allows a user to flag the device (computer, mobile, PDA, and others) being used as a safe device. The customer can then configure the rules to challenge a user that is not coming from one of the registered devices.
Once the feature is enabled, information about the device is collected for that user. To make use of the information being collected, policies must be created and configured. For example, a policy could be created with rules to challenge a user who is not logging in from one of the registered devices.
A tool to edit entities, a user-defined structure that can be reused across different transactions. Only appropriate and related fields should be grouped into an Entity.
An entity is a user-defined data structure that can be re-used across different transactions.
Date when CSR case expires. By default, the length of time before a case expires is 24 hours. After 24 hours, the status changes from the current status to Expired. The case could be in pending, escalated statuses when it expires. After the case expires, the user will not be able to open the case anymore, but the CSR Manager can. The length of time before a case expires is configurable.
Two execution types for Configurable Actions are listed:
Synchronous - Synchronous actions are executed in the order of their priority in ascending order. For example, if the user wants to create a case and then send an email with the case ID, the user would choose synchronous actions. Synchronous actions will trigger/execute immediately.
If the actions are executing in sequential order and one of the actions in the sequence does not trigger, the other actions will still trigger.
Asynchronous actions are queued for execution but not in any particular sequence. For example, if you want to send an email or perform some action and do not care about executing it immediately and are not interested in any order of execution, you would choose asynchronous actions.
User-defined enums are a collection of properties that represent a list of items. Each element in the list may contain several different attributes.
The definition of a user-defined enum begins with a property ending in the keyword ".enum" and has a value describing the use of the user-defined enum. Each element definition then starts with the same property name as the enum, and adds on an element name and has a value of a unique integer as an ID. The attributes of the element follow the same pattern, beginning with the property name of the element, followed by the attribute name, with the appropriate value for that attribute.
The priority in which the collected data is evaluated:
Most of the resources are assigned for the data to be evaluated.
The resources assigned to data evaluation is half as much as the High priority.
This algorithm handles Answers with typos due to the proximity of keys on a standard keyboard.
A Fraud Investigator primarily looks into suspicious situations either escalated from customer service or directly from Oracle Adaptive Access Manager alerts. Agents have access to all of the customer care functionality as well as read only rights to security administration and BI Publisher reporting.
A Fraud Investigation Manager has all of the access and duties of an investigator plus the responsibility to manage all cases. An Investigation Manager must routinely search for expired cases to make sure none are pending.
A fraud scenario is a potential or actual deceptive situation involving malicious activity directed at a company's online application.
For example, you have just arrived at the office on Monday and logged into OAAM Admin. You notice that there are a high number of logins with the status "Wrong Password" and "Invalid User" coming in from a few users. Some appear to be coming in from different countries, and some appear to be local. You receive a call from the fraud team notifying you that some accounts have been compromised. You must come up with a set of rules that can identify and block these transactions.
The multiple security checkpoints a user must pass through to gain access to sensitive data or transactions.
Anyone not in the black list and white list. Grey list members are subject to various levels of challenges.
Collection of like items. Groups are found in the following situations
Groups are used in rule conditions
Groups that link policy to user groups
Action and alert groups
An ID scheme consists of the data elements that can uniquely identify an entity, in other words, we are defining the unique combination that identifies the entity. For example, the credit card entity has many attributes, but the way to uniquely identify a credit card is by using the 16-digit credit card number. In that case, the ID scheme is just the credit card number.
Another example, the address entity has address line 1, address line 2, city, state, and zipcode as attributes. Address line 1, address line 2, and zipcode, without the state and city attributes, can still be used to identify the address uniquely.
Users can be authenticated over the phone using their registered challenge questions. This option is not available for unregistered users or in deployments not using KBA.
Virtual keyboard for entry of passwords, credit card number, and on. The KeyPad protects against Trojan or keylogging.
Software that captures a user's keystrokes. Keylogging software can be used to gather sensitive data entered on a user's computer.
The Key Identification Scheme creates a unique identifier by simply concatenating the selected elements of the entity.
OAAM knowledge based authentication (KBA) is a user challenge infrastructure based on registered challenge questions. It handles Registration Logic, challenge logic, and Answer Logic.
The last action that occurred for this user in all CSR cases. Escalated cases are not taken into account.
The last action that user executed, for example - Answered challenge question would show "Challenge Question" or if user is blocked, "Block."
"Locked" is the status that Oracle Adaptive Access Manager sets if the user fails a KBA or OTP challenge. The "Locked" status is only used if the KBA or One Time-Password (OTP) facility is in use.
OTP: OTP sends a one-time PIN or password to the user through a configured delivery method, and if the user exceeds the number of retries when attempting to provide the OTP code, the account becomes "Locked."
KBA: For online challenges, a customer is locked out of the session when the Online Counter reaches the maximum number of failures. For phone challenges, a customer is locked out when the maximum number of failures is reached and no challenge questions are left.
After the lock out, a Customer Service Representative must reset the status to "Unlocked" before the account can be used to enter the system.
Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. Malware may contain key loggers or other types of malicious code.
An attack in which a fraudster is able to read, insert and modify at will, messages between two parties without either party knowing that the link between them has been compromised
Multifactor authentication (MFA) is a security system in which more than one form of authentication is implemented to verify the legitimacy of a transaction. In contrast, single factor authentication (SFA) involves only a user ID and password.
Apache httpd ships with a selection of Multi-Processing Modules (MPMs) which are responsible for binding to network ports on the machine, accepting requests, and dispatching children to handle the requests.
Multitenancy refers to a principle in software architecture where a single instance of the software runs on a server, serving multiple client organizations (tenants).
With a multitenant architecture, a software application is designed to virtually partition its data and configuration so that each client organization works with a customized virtual application instance.
The distinction between the customers is achieved during application design, so that customers do not share or see each other's data.
Mutual authentication or two-way authentication (sometimes written as 2WAY authentication) refers to two parties authenticating each other suitably. In technology terms, it refers to a client or user authenticating himself to a server and that server authenticating itself to the user in such a way that both parties are assured of the others' identity.
A nested policy is a secondary policy used to further quantify the risk score in instances where the original result output by the system is inconclusive. Nested Policies can be assigned to ensure a higher degree of accuracy for the risk score. A nested policy is run only when a specific sequence of answers is returned from the primary policy. Nested policies therefore reduce false positives and negatives.
Administration Web application for all environment and Adaptive Risk Manager and Adaptive Strong Authenticator features.
Adaptive Risk Manager and Adaptive Strong Authenticator features, Web services, LDAP integration and user Web application used in all deployment types except native integration
One Time Password (OTP) is a form of out of band authentication that is used as a secondary credential and generated at pre-configured checkpoints based on the policies configured.
A product to protect the enterprise and its customers online.
Oracle Adaptive Access Manager
provides multifactor authentication security
evaluates multiple data types to determine risk in real-time
aids in research and development of fraud policies in offline environment
integrates with access management applications
Oracle Adaptive Access Manager is composed of two primary components: OAAM Server and OAAM Admin.
The order determines how the data is concatenated while forming the data that identifies the entity.
The use of two separate networks working simultaneously to authenticate a user. For example: email, SMS, phone, and so on.
Patterns are configured by an administrator and record the behavior of the users, device and locations accessing the system by creating a digest of the access data. The digest or profile information is then stored in a historical data table. Rules evaluate the patterns to dynamically assess risk levels.
Patterns are features characteristic of an individual or a group. Usually these patterns represent behavior considered to be high risk based on industry expertise.
Status is the current state of a Pattern. There are 4 states in pattern creation.
If data must be collected, the pattern must be in the active state.
If the pattern is complete, but you do not want to collect data, select Inactive.
If pattern creation has started, but you need to save it for completion later, select Incomplete. Data is not collected for this state.
The administrator may choose to mark the pattern as invalid if he or she does not want the pattern used. Data is not collected for this state.
Status of the user who has an image, a phrase and questions active. Personalization consists of a personal background image and phrase. The timestamp is generated by the server and embedded in the single-use image to prevent reuse. Each Authenticator interface is a single image served up to the user for a single use.
Pharming (pronounced farming) is an attack aiming to redirect a Web site's traffic to another, bogus Web site.
A criminal activity utilizing social engineering techniques to trick users into visiting their counterfeit Web application. Phishers attempt to fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity. Often a phishing exercise starts with an email aimed to lure in gullible users.
This algorithm handles Answers that "sound like" the registered answer, regional spelling differences, and common misspellings
A plug-in consists of a computer program that interacts with a host application (a web browser or an email client, for example) to provide a certain, usually very specific, function "on demand".
Policies contain security rules and configurations used to evaluate the level of risk at each checkpoint.
A policy set is the collection of all the currently configured policies used to evaluate traffic to identify possible risks. The policy set contains the scoring engine and action/score overrides.
Status of the user who has completed registration and questions exists by which he can be challenged.
The total number of questions a customer can choose from when registering challenge questions.
Device that presents challenge questions for users to answer before they can perform sensitive tasks. This method of data entry helps to defend against session hijacking.
A customer's registered questions are the questions that he selected and answered during registration or reset. Only one question from each question menu can be registered.
In element definition, row and column is the location where data is stored in the database. The row and column are automatically assigned. It is optional for the administrator to change these.
Score refers to the numeric scoring used to evaluate the risk level associated with a specific situation. A policy results in a score.
Scoring engines are used at the policy and policy set levels. The Policy Scoring Engine is used to calculate the score produced by the different rules in a policy. The Policy Set Scoring Engine is used to calculate the final score based on the scores of policies.
Where there are numerous inputs, scoring is a able to summarize all these various points into a score that decisions can be based on.
Security tokens (or sometimes a hardware token, hard token, authentication token, USB token, cryptographic token) are used to prove one's identity electronically (as in the case of a customer trying to access their bank account). The token is used in addition to or in place of a password to prove that the customer is who they claim to be. The token acts like an electronic key to access something.
A marker to communicate to case personnel how severe this case is. The severity level is set by whomever creates the case. The available severity levels are High, Medium, and Low. If a customer suspects fraud, then the severity level assigned is "High." For example, if the customer wants a different image, then the severity level assigned is "Low." Severity levels of a case can be escalated or deescalated as necessary.
The term Session Hijacking refers to the exploitation of a valid computer session - sometimes also called a session key - to gain unauthorized access to information or services in a computer system
SOAP, originally defined as Simple Object Access Protocol, is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks. It relies on Extensible Markup Language (XML) as its message format, and usually relies on other Application Layer protocols (most notably Remote Procedure Call (RPC) and HTTP) for message negotiation and transmission. SOAP can form the foundation layer of a web services protocol stack, providing a basic messaging framework upon which web services can be built.
Social engineering is a collection of techniques used to manipulate people into performing actions or divulging confidential information to a fraudulent entity.
In the context of network security, a spoofing attack is a situation in which one person or program successfully masquerades as another by falsifying data and thereby gaining an illegitimate advantage.
All parameters (data fields) for the transaction from the external application (client's end) that will be sent to the Oracle Adaptive Access Manager Server.
Spyware is computer software that is installed surreptitiously on a personal computer to intercept or take partial control over the user's interaction with the computer, without the user's informed consent.
An authentication factor is a piece of information and process used to authenticate or verify the identity of a person or other entity requesting access under security constraints. Two-factor authentication (T-FA) is a system wherein two different factors are used in conjunction to authenticate. Using two factors as opposed to one factor generally delivers a higher level of authentication assurance.
Using more than one factor is sometimes called strong authentication.
Temporary account access that is granted to a customer who is being blocked from logging in or performing a transaction.
Personalized device for entering a password or PIN using a regular keyboard. This method of data entry helps to defend against phishing.
A transaction defines the data structure and mapping to support application event/transaction analytics.
Data that is an abstract item or that does not have any attributes by itself, does not fit into any entity, which exists or is unique by itself is defined as transaction data.
Items that cannot fall into an entity are classified as standalone data.
A classic example is amount or code.
Application data is mapped using the transaction definition before transaction monitoring and profiling can begin. Each type of transaction Oracle Adaptive Access Manager deals with should have a separate transaction definition.
This key value is used to map the client/external transaction data to transactions in the Oracle Adaptive Access Manager Server.
The Transaction Definitions that have been configured in this specific installation such as authentication, bill pay, wire transfer, and others.
Additional results and/or policy evaluation based on rule outcome combinations. You can specify a score, action group and alert group based on different rule outcome combinations or you can point to a nested policies to further evaluate the risk.
A program that installs malicious software while under the guise of doing something else.
A computer program that can copy itself and infect multiple computers without permission or knowledge of the users.