This chapter describes issues associated with Oracle Universal Content Management (Oracle UCM). It includes the following topics:
This section describes general issues and workarounds. It includes the following topics:
Section 51.1.1, "Standalone Oracle Inbound Refinery Application Executables on Windows 7"
Section 51.1.4, "Site Studio Publisher Does Not Support Multibyte Characters"
Section 51.1.7, "New Folio Page Does Not Work in French and Italian Languages"
Section 51.1.10, "Content Categorizer Trace Log Settings Discontinued"
Section 51.1.11, "Using Oracle UCM with OAM Server Under Single Sign-on"
Section 51.1.12, "Extra Lines Displayed Viewing Contribution Folders in Internet Explorer 8"
Section 51.1.13, "WebDAV Connection Fails After Logout or Restart"
Section 51.1.14, "LDAP Users Not Receiving Some Administrator Privileges"
Section 51.1.15, "WinNativeConverter Requires .NET Framework"
Section 51.1.16, "Detailed Oracle OpenOffice Configuration Settings"
Section 51.1.17, "Clarification When Setting Classpath to OpenOffice Class Files"
On Windows 7, the standalone Oracle Inbound Refinery application executables are not automatically copied to the bin directory (Domain_Dir/ucm/ibr/bin). If you need to use standalone applications, you can copy and rename them from Idc_Home/bin. For example, to use System Properties, you should copy Idc_Home/bin/Installer.exe to Domain_Dir/ucm/ibr/bin/SystemProperties.exe.
Please note that Oracle Inbound Refinery is supported on Windows 7 in development environments only.
If you use the Safari web browser to download content into a simple folio where one or more content IDs include multibyte characters, then these multibyte content IDs are displayed as '------'. To avoid this, you can either use Internet Explorer or Firefox, or avoid using multibyte characters in content IDs.
Oracle Site Studio does not support multibyte characters in any value that will be used in URLs, including site IDs, directory names, and page names.
Oracle Site Studio Publisher does not support multibyte characters.
If you transfer folder archives between two Oracle Content Server instances using the Archiver utility, then this will fail if these servers have different system locales. No folder will be created on the target server, and no items under that folder will be imported. To avoid this, make sure that the system locales of both content servers match.
If you export a folder archive from the Folder Configuration page in Oracle Content Server and the user locale during export does not match the server system locale, then you will not be able to import that folder archive to the same or a different content server, even if the user and system locales on that server do match. To avoid this, make sure that the user and system locales match during the folder archive export.
If both the Folios and AppAdapterCore features are enabled, and the user language is set to either French or Italian, the New Folio page does not allow you to select a template and create a new folio.
UCM servers are supported on IPv4/IPv6 dual-stack hosts, but not on"IPv6-only" hosts. The following topologies are supported:
Oracle Database on IPv4 hosts
Oracle UCM, Oracle URM, Oracle IBR on IPv4/IPv6 dual-stack hosts
Client (browser) on either IPv4 or IPv6 hosts
Large file check-ins often time out due to the amount of I/O that occurs. Database locks are held while the large file is written and this blocks subsequent check-ins. The IdcServerThreadQueryTimeout configuration setting can be used to lengthen the checkout time. The setting is expressed in seconds; to make the timeout 5 minutes, set IdcServerThreadQueryTimeout=300.
The Content Categorizer-specific execution trace log settings are discontinued. Use the Content Server System Audit Information facility instead. To enable Content Categorizer execution trace, enter contentcategorizer in the Active Sections control of the Tracing Sections Information section of the Admin System Audit Information page.
When Oracle UCM is used with Oracle Access Manager in a single sign-on environment, an entry to the config.cfg file must have the following lines added:
LogoutServerUrl=http://OAMserveraddress:port/ngam/server/logout?end_url=<$HttpBrowserFullWebRoot$> RedirectHostsFilter=OAMserveraddress
When using Folders in Internet Explorer 8 with default settings, IE8 adds extra lines. This is solved by opening the Compatibility View Settings dialog and unselecting the Display intranet sites in Compatibility View checkbox.
In Windows 7 and Windows Vista clients, after logging out and logging back in or after restarting, the Network Place used to access UCM over WebDAV may no longer work. This is solved by deleting and recreating the connection.
UCM inspects for the group "Administrators" on each user's login to grant UCM roles. If a user should have access to the UCM admin server, the UCM server requires that the user be a member in a group named "Administrators."
The IBR component WinNativeConverter requires the vb.Net libraries included in the Microsoft .NET Framework 3.5 Service Pack 1 Redistributable Package for a Windows operating system. This package is available from the Microsoft Download Center at:
http://www.microsoft.com/downloads Search for "Microsoft .NET Framework 3.5 Service Pack 1" and download and install the dotnetfx35setup.exe on your Windows operating system.
When configuring Inbound Refinery to convert content using Oracle OpenOffice, additional configuration details can be found in the Oracle 10g release of the PDF Converter Installation and Administration Guide. The complete guide is available for download in either PDF or HTML format from Oracle Technology Network at the following URL:
http://download.oracle.com/docs/cd/E10316_01/ouc.htm
Oracle OpenOffice configuration is detailed in the "OpenOffice" section of "Installing Third-Party Applications" in Chapter 4, "Installing PDF Converter" and can be accessed directly at the following URL:
http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/pdfconverter/wwhelp/wwhimpl/common/html/wwhelp.htm?context=install_admin_pdfc_10en&file=page_04_19.htm
Oracle OpenOffice configuration is detailed in the "OpenOffice" section of "Installing Third-Party Applications" in Chapter 4, "Installing PDF Converter" and can be accessed directly at the following URL:
http://download.oracle.com/docs/cd/E10316_01/refinery/refinery_doc_10/pdfconverter/wwhelp/wwhimpl/common/html/wwhelp.htm?context=install_admin_pdfc_10en&file=page_04_19.htm
In the Oracle Digital Asset Manager and Conversion Administration guide, chapter 2 "Managing Conversions" under the section "Configuring Content Server and Refinery Communication," step 2 asks you to enter:
JAVA_CLASSPATH_openoffice_jars=<OfficePath>/Basis/program/classes/unoil.jar:<OfficePath>/URE/java/ridl.jar:<OfficePath>/URE/java/jurt.jar:<OfficePath>/URE/java/juh.jar
Note that the true value for <OfficePath> is likely to include spaces and care must be taken when setting this in a Microsoft Windows environment.
Ensure that the paths are not enclosed in quotes, that slashes (/) are used for path separators and not backslashes (\), and that any space in the path is escaped using a backslash (\). For example, a properly formed classpath in a Windows environment could look like this:
JAVA_CLASSPATH_openoffice_jars=C:/Program\Files/OpenOffice.org\3/Basis/program/classes/unoil.jar:C:/Program\Files/OpenOffice.org\3/URE/java/ridl.jar:C:/Program\ Files/OpenOffice.org\3/URE/java/jurt.jar:C:/Program\ Files/OpenOffice.org\ 3/URE/java/juh.jar
Oracle Inbound Refinery makes every effort to maintain the visual integrity and formatting of content being converted from its native format to PDF, but Oracle cannot guarantee that the resulting PDF will be an exact visual replication.
For the Oracle E-Business Suite and PeopleSoft managed attachment function in Oracle UCM, users are not granted access to managed attachment pages if their user locale does not match the server locale, which means they cannot view these pages.
Supported Windows operating systems may have difficulty connecting to a WebDAV server running over HTTP and using HTTP Basic authentication in some situations. To correct for this, you must edit the registry of the client computer to enable Basic authentication. For detailed information, see Microsoft Knowledge Base Article 841215 at http://support.microsoft.com/kb/841215.
This section describes configuration issues and their workarounds. It includes the following topics:
Section 51.2.1, "Minimum JDBC Driver Version Required for Oracle Text Search Component"
Section 51.2.2, "Manually Disabling 8.3 File Naming for Oracle Inbound Refinery on Windows 7"
The Oracle Text Search component that is part of Oracle UCM 11gR1 requires a JDBC driver version of 10.2.0.4 or higher. The component will not work with older JDBC driver versions.
When running Oracle Inbound Refinery on Windows platforms, you may see this alert:
"The weblayout directory is on a filesystem with 8dot3 semantics. Legacy 16-bit 8dot3 filenames conflict with revision labels and will cause file loss. Disable 8dot3 semantics by running Installer DisableNtfs8dot3 and then restarting Windows."
On Windows 7, running Installer DisableNtfs8dot3 does not resolve this. You must make the configuration change manually in the Windows registry.
To change the Windows registry, go to the following key:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/FileSystem
Then, set the value of the NtfsDisable8dot3NameCreation key to 1. You must restart Windows for the new setting to take effect.
Please note that Oracle Inbound Refinery is supported on Windows 7 in development environments only.
This section describes documentation errata. It includes the following topics:
Section 51.3.1, "Some Missing Information in Table 2-3 of the EDG for Oracle ECM"
Section 51.3.2, "HTTP Frontend Port Setting in EDG for Oracle ECM"
Section 51.3.3, "Incorrect Library Name in EDG for Oracle ECM"
Section 51.3.4, "Reversed Steps in Scale-out Procedure for Oracle I/PM in EDG for Oracle ECM"
Section 51.3.5, "Incorrect Step in Scale-out Procedure for Oracle UCM in EDG for Oracle ECM"
Section 51.3.6, ""Save As" Option Not Available in PowerPoint for Desktop Integration Suite"
Section 51.3.7, "EnableOptimizedLatestReleaseQuerying No Longer Valid in Idoc Script"
Section 51.3.8, "Kofax Version Certification for Oracle UCM"
These four rows should be added to table 2-3 ("Used Ports") in the EDG for Oracle ECM (below the second "Browser request / FW0" row):
Table 51-1 Ports Used in EDG for Oracle ECM (Additional Information)
| Type | Firewall | Port and Port Range | Protocol / Application | Inbound / Outbound | Other Considerations and Timeout Guidelines |
|---|---|---|---|---|---|
|
Browser request |
FW1 |
80 |
HTTP / Load Balancer |
Outbound (for intranet clients) |
Timeout depends on all HTML content and the type of process model used for SOA. |
|
Browser request |
FW1 |
443 |
HTTPS / Load Balancer |
Outbound (for intranet clients) |
Timeout depends on all HTML content and the type of process model used for SOA. |
|
Callbacks and outbound invocations |
FW1 |
80 |
HTTP / Load Balancer |
Outbound |
Timeout depends on all HTML content and the type of process model used for SOA. |
|
Callbacks and Outbound invocations |
FW1 |
443 |
HTTPS / Load Balancer |
Outbound |
Timeout depends on all HTML content and the type of process model used for SOA. |
In the EDG for Oracle ECM, sections 6.14 and 8.19 state that the HTTP frontend port should be set to 80 only if no SSL is used. This is not correct. It must always be set to 80, regardless of the SSL status.
In the EDG for Oracle ECM, a library referenced in step 17 of section 8.3 ("Extending the Domain to Include Oracle I/PM") is incorrect. The library name is not oracle.soa.workplace.wc, but oracle.soa.workflow.wc.
In the EDG for Oracle ECM, steps 13 and 14 in section 12.6.2.1 ("Scale-out Procedure for Oracle I/PM") should be reversed; in other words, Node Manager must be started before starting and testing the new managed server.
In the EDG for Oracle ECM, step 7 in section 12.6.2.2 ("Scale-out Procedure for Oracle UCM") is not entirely correct. It should read:
7. Assign the host name or IP of ECMHOSTn to use for the new managed server as the listen address of the managed server.
Sections A.10.1 and A.10.2 of the Oracle Fusion Middleware User's Guide for Desktop Integration Suite as well as the context-sensitive help pages for the Save dialog fail to mention that the Save As option is not available in Microsoft PowerPoint.
EnableOptimizedLatestReleaseQuerying is no longer a valid Idoc Script variable and should be disregarded.
Kofax versions 8.0 and 9.0 are both certified to work with UCM 11g.