Oracle Content Services - User Interface
Troubleshooting and FAQs

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FAQ ID: 014000
Updated: 2005-12-05
Version: 10.1.2
Browser: ALL


How do I enable the Oracle Content Services or Oracle Records Management accessible Web user interfaces?

To enable the accessible Web user interface in either Oracle Content Services or Oracle Records Management:

  1. From the main window click Preferences.
  2. Select the Advanced tab.
  3. Select I use a screen reader and click OK.
  4. Sign out of Oracle Content Services or Oracle Records Management, and then sign in again to use the accessible user interface.

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FAQ ID: 014001
Updated: 2005-12-05
Version: 10.1.2
Browser: ALL


Why can’t I access the properties dialog boxes or other dialog boxes in the Oracle Content Services or Oracle Records Management Web user interfaces?

Pop-up blockers are blocking these application dialog boxes. You must disable pop-up blockers in order to access some features of the Oracle Content Services and Oracle Records Management Web UIs. Hold down the Ctrl key while clicking Launch to bypass most pop-up blockers. Refer to your browser's online help for more information on pop-up settings.

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FAQ ID: 014002
Updated: 2005-12-05
Version: 10.1.2
Browser: ALL


Why am I unable to perform some functions in the Oracle Content Services or Oracle Records Management Web user interface?

You must enable JavaScript before signing in to the Oracle Content Services Web user interface.

To enable Java Script:

Microsoft Internet Explorer

  1. From the Tools menu, select Internet Options.
  2. Select the Security tab.
  3. Use the slider to set the security level to Medium or lower.
  4. Click OK, then refresh the page.

Mozilla Firefox

  1. From the Tools menu, select Options.
  2. On the left, click Web Features.
  3. Make sure that Enable JavaScript is selected.
  4. Click OK, then refresh the page.

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FAQ ID: 014003
Updated: 2005-12-05
Version: 10.1.2
Browser: ALL


Why do icons in the navigation pane take a long time to display?

This can occur when your browser’s cache is full. Empty your browser’s cache by clearing the cache or deleting all temporary Internet files. Then refresh the page.

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