FAQ ID: 004000
Updated: 2004-11-17
Version: 9.0.4.x
Operating System: N/A
Protocol: N/A

In Oracle FileSync, when I set up a mapping to local folders, why are some of the Select buttons grayed out?

These are shell folders. They contain only pointers to other folders, and cannot be mapped.

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FAQ ID: 004001
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

How can I find out if a client software program is certified for use with Oracle-supported protocol servers?

Contact your Subscriber Administrator.

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FAQ ID: 004002
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: FTP, AFP

Security Advisory: FTP and AFP are not secure protocols.

Users are advised that FTP is not a secure protocol for transmitting information to or from Oracle Files. WebDAV, SMB/NTFS, and NFS are more secure protocols that may be enabled for your Oracle Files system. Consult your Site Administrator.

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FAQ ID: 004003
Updated: 2004-11-17
Version: 9.0.4.x
Operating System: N/A
Protocol: N/A

What file types can be previewed in Oracle Files?

Any document type supported by Oracle Text can be previewed. This includes a wide range of file types, including MS Office (DOC, XLS, PPT), plain text (TXT), PDF, HTML, XHTML, XML, SGML, and many others.

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FAQ ID: 004004
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

When I save an HTML file from the Oracle Files Web interface, using Internet Explorer, the software downloads graphic and other files with the HTML file, and changes the links in the file. How can I save just the HTML file itself?

If you open an HTML file from the Oracle Files Web UI using Internet Explorer, and then choose File > Save As to download the content, Internet Explorer's default behavior will save the file as type "Web Page, complete." With this file type, any relative links in the HTML file will be rewritten as absolute links, and graphic and other files embedded in the HTML file may be downloaded and saved along with the HTML file. To download and save only the HTML file:

• When saving HTML files from Internet Explorer, in the Save As dialog, make sure the file type is "Web Page, HTML only" or equivalent.

or
• You can also right-click the file from the Oracle Files Browse Files page and choose Save Target As to download and save the file without changes or additions.

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FAQ ID: 004005
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

How can I assign a Category that is not currently listed among the available Categories?

To request a new category, contact your Subscriber Administrator.

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FAQ ID: 004006
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

Why do my file and folder names display with the characters "%20" instead of spaces?

If you include spaces in a file or folder name, the server will replace each space with the characters "%20", which will make file names, as displayed in your Browser and in e-mail links to the file, longer and harder to read. It is recommended that you use an underscore in file names instead of a space.

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FAQ ID: 004007
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: FTP, AFP

Subscriber Administrator: FTP and AFP are not secure protocols, especially for use by Subscriber Administrators.

Users are advised that FTP and AFP are not secure protocols for transmitting information to or from Oracle Files, especially for administrative use. If a Subscriber Administrator must use FTP or AFP, it should be used only for a short time — for instance, for specific file transfers or migrations. WebDAV, SMB/NTFS, and NFS are more secure protocols that can be enabled for your Oracle Files system. For more information, see your Oracle Files Planning Guide and Oracle Files Administrator's Guide.

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FAQ ID: 004008
Updated: 2004-11-17
Version: 9.0.4.1
Operating System: N/A
Protocol: N/A

Site Administrator: In the online help Welcome page, and in the Quick Tour available from the Welcome page, the link to download Oracle FileSync is broken. How do I download and install Oracle FileSync?

This broken link occurs only when the user is logged in as a Site Administrator. To download and install Oracle FileSync:

1. Go to the Oracle Technology Network home page.
2. Navigate to the Oracle Collaboration Suite Download page, and download Oracle FileSync, saving the installer to your Desktop.
3. Launch the installer and install Oracle FileSync. After you install Oracle FileSync, you can delete the installer.

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FAQ ID: 004016
Updated: 2005-07-27
Version: 9.0.4.2
Operating System: N/A
Protocol: N/A

I received error messages when using WebFolders to copy files between Oracle Files and my local Windows computer.

For this problem, the system may display either of the following two messages:

Error Copying File or Folder
Not enough storage is available to process this command.

Warning
An error occurred copying some or all of the selected files.
Local computer OS: Windows XP Professional, Service Pack 1

Perform the following to fix the issue:

1. Clean up the C:\temp directory.
2. Clean up the C:\Documents and Settings\user_name\Local Settings\Temporary Internet Files folder.

NOTE: If you are using Adobe Reader version 6.0 on Windows XP it may open 64,000 files in the Internet Explorer temporary directory, which can cause temporary space issues.

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FAQ ID: 004017
Updated: 2005-07-27
Version: 9.0.4.2
Operating System: N/A
Protocol: N/A

When I use the question mark (?) in a wildcard search, I get inconsistent results.

Use the asterisk (*) and avoid using the question mark (?).

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FAQ ID: 004009
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

When I click on the Quick Tour link on the Welcome page of the online help, the Quick Tour doesn't display, or displays incorrectly.

For the Quick Tour to display correctly, you must have Macromedia Flash Player version 6 or later installed on your system. The Flash Player is a free program: you can download the current version from the Macromedia download site.

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FAQ ID: 004010
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: N/A

I uploaded a file to a particular folder, but Oracle Files saved the file in my Private folder instead.

When your Oracle Files window is inactive for a while, the session may time out. If you upload a file after the session has timed out, Oracle Files uploads the file to your Private folder, regardless of the folder from which you uploaded the file. If this happens, you can move the file to the desired location.

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FAQ ID: 004011
Updated: 2004-11-17
Version: 9.0.3.x
Operating System: N/A
Protocol: N/A

I accessed a file through Search. Later, when I tried to return to the file using the browser's Back button, I got the message "Warning: page has expired."

There is an Oracle Collaboration Suite update patch that corrects this problem. Contact your System Administrator.

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FAQ ID: 004012
Updated: 2004-11-17
Version: 9.0.3.x
Operating System: N/A
Protocol: N/A

I signed in to Oracle Files through Single Sign-On (SSO) and opened a file. When I attempted to open a second file, I got an error message.

For this problem, the system may display either of the following two messages:

• "Internet Explorer cannot download [doc2name] from [hostname.domain]."
• "Internet Explorer was not able to open this internet site. The requested site is either unavailable or cannot be found. Please try again later."

There is an Oracle Collaboration Suite update patch that corrects this problem. Contact your System Administrator.

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FAQ ID: 004013
Updated: 2004-11-17
Version: 9.0.3.x, 9.0.4.x
Operating System: N/A
Protocol: HTTP, WebDAV

Why am I having trouble accessing Oracle Files with HTTP, Web Folders (WebDAV), or Oracle FileSync?

You should use the following URL to access Oracle Files with HTTP, WebDAV, and Oracle FileSync:
http://server_name:portnumber/files/content
The port number is typically 7778, but check with your Site Administrator to make sure you have the correct value for the port number.

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FAQ ID: 004014
Updated: 2004-11-17
Version: 9.0.3.0, 9.0.3.1
Operating System: N/A
Protocol: AFP, NFS, NTFS/SMB

Why are some of my files corrupted when I edit or save over AFP, NFS or NTFS/SMB?

This is a known bug in releases 9.0.3.0 and 9.0.3.1 of Oracle Files. The problem is corrected in software updates available from Oracle. Contact your Site Administrator, or try these workarounds:

• Avoid the problem by copying the file from the mapped drive to a local drive, editing it on the local drive, and then copying it back to the mapped drive.
• Instead of the SMB/NTFS, AFP or NFS protocols, use the WebDAV (Web Folders) protocol, which is not affected by the bug.

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FAQ ID: 004015
Updated: 2004-11-17
Version: 9.0.3.1
Operating System: Solaris
Protocol: N/A

Why does an Access Denied error occur when I attempt to create a Workspace?

This problem may be accompanied by the error message: "Unexpected Error while attempting to create Workspace." The problem is corrected in software updates available from Oracle. Contact your Subscriber Administrator.

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