FAQ ID: 007067 |
Users of the previous release will notice that the product has been renamed. In earlier releases, it was named Oracle Wireless and Voice.
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FAQ ID: 007064 |
If you are a first-time user of the mobile collaboration suite, you set up mobile access by registering a mobile device to the mobile portal (/ptg/rm). The number of the mobile device becomes your mobile access account ID. To set up mobile access, first log into the Oracle Collaboration Suite using your Single Sign-on account ID and PIN. Click Mobile Preferences and then do the following:
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FAQ ID: 007027 |
Yes, you can synchronize your regular Palm or Pocket PC device with a cradle without wireless connectivity. Oracle Mobile Data Sync synchronizes Oracle Calendar with PDAs based on either Palm OS (Windows or Mac), or Windows CE / Pocket PC (3.x or higher), enabling full two-way synchronization of meetings, appointments, contacts, notes and tasks. Oracle Mobile Data Sync takes Personal Digital Assistant functionality beyond Personal Information Management (PIM), by allowing users to access information such as meeting attendees/resources and attendee status. Oracle's sync preference menu allows users to customize the amount of information that is synchronized, as well as download attendee lists and meeting details. Find out more about Oracle Mobile Data Sync Clients on Oracle Technology Network.
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FAQ ID: 007028 |
If you have a Treo 600 or similar Palm smartphone, you can use the voice, browser, and in some cases text messaging/SMS to access Oracle Collaboration Suite. You can also use the Oracle Mobile Data Sync to synchronize your Palm over cradle.
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FAQ ID: 007029 |
If you have a Pocket PC PDA with wireless card or a Pocket PC phone (such as Siemens Sx56), you can use the voice, browser, and in some cases text messaging/SMS to access Oracle Collaboration Suite. You can also use the Oracle Mobile Data Sync to synchronize your Pocket PC over cradle. The next release of Oracle Collaboration Suite will support RIM-like, real-time e-mail push functionality for Pocket PC Phones and Smartphones. Find out more about Oracle Mobile Data Sync Clients on Oracle Technology Network.
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FAQ ID: 007030 |
Oracle's strategic partner, Consilient, provides RIM-like e-mail push functionality for Blackberry devices. This solution is called Consilient2, and supports RIM-like push functionality for e-mail, and adds support for Calendar through Synthesis AG SyncML client.
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FAQ ID: 007031 |
No. You must set up a new account on the Oracle Collaboration Suite instance. Log in to Oracle Collaboration Suite, and follow the instructions in the Getting Started section.
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FAQ ID: 007033 |
Yes, you may still access the Oracle Collaboration Suite through voice. Call toll-free 888.506.8889 within North America, toll-free 800.6722.5322 from outside North America, or the toll number +1.512.821.9500 from anywhere in the world, and enter your numeric account ID and PIN when prompted.
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FAQ ID: 007034 |
Yes. Go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner, and then click Advanced. Under My Communication Devices, choose the type of device from the drop-down list, click Add, and follow the prompts.
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FAQ ID: 007036 |
Mobile Text Access is a request-response based service, where you can send text messages/SMS or e-mail messages requesting Oracle Collaboration Suite information. For more information and a current list of services, see Oracle Technology Network.
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FAQ ID: 007040 |
Oracle uses a third-party SMS aggregator to send out text messages/SMS from Oracle Collaboration Suite. If you intend to receive SMS notifications for Calendar/Email, or wish to access Collaboration Suite through text messaging/SMS, you should first verify that your mobile phone carrier is supported by Oracle SMS provider. After logging in to Oracle, go to http://collabsuite.oracle.com/help/wireless/Mobileway%20Network%20Reach.doc to see the list of supported carriers in each country.
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FAQ ID: 007041 |
You can send text messages to +1.415.279.1821 from anywhere in the world. You can also send Ask commands from e-mail device (such as Blackberry) by sending e-mail to collabsuite_ww@oracle.com.
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FAQ ID: 007042 |
To set up your PIN for Voice Access, log in using your SSO, go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner. Now specify your numeric Account ID number and choose a PIN.
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FAQ ID: 007043 |
Oracle Collaboration Suite Voice Quick ReferenceAccess your Email, Calendar, Contacts, Files, and Corporate Directory via voice. Global Voice Commandsmain menu go to the main menu goodbye end the call help get hints and information cancel stop the current operation Main Menu Voice Commandsemail play/reply-to email calendar play appointments contacts look up contact, voice dial directory look up staff, voice dial files access shared files Email Voice Commandsrepeat play message again next/previous navigate forward/backward reply record a response message first/last navigate to start/end message folders play a list of folders read headers only read message headers only read full messages read full message text move message move message to folder fax message fax message body to phone # fax all fax message body & attachments fax attchmt <n> fax attachment number <n> Calendar Voice Commandsrepeat play appointment again next/previous navigate forward/backward next day play appointments on next day previous day play appointments on previous day Go to date play appointments on <date> Contacts Voice Commands<name> look up contact <name> call work call work for current contact call home call home for current contact call mobile call mobile for current contact send Email send e-mail to this contact call <name> call <name>'s primary phone email <name> send e-mail to <name> Directory Voice Commandssay the name of a co-worker find contact by their name Once the contact has been found call work call work for current contact email person send e-mail to this contact Files Voice CommandsGO TO <filename> select this file GO TO <foldername> go to this folder parent folder go up one folder level home folder go to the highest level folder fax fax the current document to phone number delete remove the current document
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FAQ ID: 007046 |
The voice access system supports text and audio file attachments. Attachments are read (in the case of text) or played (in the case of audio files) automatically, as if they were part of the message body. For a message with audio attachments, you may either listen to all of the attachments, or SKIP to the next message. There are currently no commands for navigating within the text (or attachments) of a single message.
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FAQ ID: 007047 |
No. Voice replies contain large audio files that will overwhelm your mail quota.
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FAQ ID: 007048 |
First, the system will read your new messages in the order of least recent to most recent. Next, old messages will play starting with the most recent to the least recent. You may interrupt the reading of a message at any time with various spoken commands, such as SKIP (go to the next message) or DELETE.
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FAQ ID: 007049 |
Ask your system administrator for the phone number to call to access your collaboration suite.
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FAQ ID: 007050 |
Ask your system administrator for the phone number to call to access your collaboration suite.
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FAQ ID: 007051 |
Go to the Collaboration Suite Portal and click Wireless and Voice in the upper right-hand corner. Now click Advanced. On the Advanced page, if you do not already have one, create a new contact rule, and specify which device you want to receive notification on. For example, if you would like your alerts to be delivered by text messaging/SMS, add a mobile phone and give it a name such as My SMS phone, choose SMS me at My SMS phone from the drop-down list. Specify in the Notification Details section the Notification Channel to be by SMS.
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FAQ ID: 007052 |
Go to www.oracle.com from the browser on your phone, and navigate to Oracle Collaboration Suite.
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FAQ ID: 007053 |
Collaboration Suite Mobile Portal allows access to Oracle Email, Calendar, Address Book, Fax, Corporate Directory, and Oracle Files.
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FAQ ID: 007054 |
You can access Oracle Collaboration Suite from any phone. Even if you have a simple cell phone, you still have multiple options to access Oracle Collaboration Suite:
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FAQ ID: 007026 |
You have many choices to access Oracle Collaboration Suite from a mobile device depending on the mobile device capabilities and user preferences. For example: Native Mobile Email Clients Use any native IMAP mail client (such as: MS Pocket Outlook) to access Oracle Email. Wireless Portal Use any mobile phone or PDA with browsing capabilities to access Oracle Collaboration Suite (Mail, Address Book, Corporate Directory, Files, Calendar, Contact Rules). Voice Use any phone (mobile, desk phone, rotary-dialed phone, etc.) to access Oracle Collaboration Suite (Mail, Address Book, Corporate Directory, Files, Calendar, Contact Rules) from voice (speech) interface.
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FAQ ID: 007016 |
Yes, you must set up your numeric account number (commonly referred as Voice Account Number) to get Wireless & Voice access. Numeric account numbers must be used because some phones only have a numeric keypad. Here are the steps to set up a numeric account number:
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FAQ ID: 007017 |
Here is the format in which you should enter your mobile or work phone number: +Country Code Area Code Phone Number For example: +1.650.555.1234 where 1 is the country code for the United States, 650 is area code, and 555.1234 is the phone number. In this example, your Voice Account Number will be 16505551234.
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FAQ ID: 007018 |
You can enter any unique phone number. Oracle recommends your Mobile Phone Number so that when you use voice access from your mobile phone, you will not have to enter the account number. This feature is based on the concept of trusted devices; if you use voice access from one of the phone listed as your mobile or work phone, the system does not prompt you for your Voice account number, and only prompts for your PIN.
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FAQ ID: 007019 |
Here are the steps:
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FAQ ID: 007023 |
You should enter your complete e-mail address. If you see #WP3 appended to your e-mail ID, remove it. This was a bug in an earlier release; it has been fixed.
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FAQ ID: 007024 |
You can use any phone to access your Mail, Calendar, Address Book, Directory, and Files from a voice interface. Dial your voice access number (typically a toll free 800 or 877 number), and say or enter the numeric voice account number and PIN when prompted.
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FAQ ID: 007001 |
Do not add the 00 or 011 prefix to an SMS or MMS message, even if you live in a country that requires these prefixes for international long distance calls. You need only to provide the country code and the cell phone number with an area code (if any). NOTE: You must provide these prefixes for voice notifications.
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FAQ ID: 007005 |
To invoke an ASK-enabled application through an asynchronous device, send a message to the ASK site-wide address with the subject line or message body containing the short name and the required parameter values. For example, to invoke a traffic service that provides traffic information about a particular segment of a highway, send a message with tr sfo 101n in either the subject line or message body. This service (tr) expects the first parameter to be the city (sfo) and the second parameter to be the highway (101n). Each of these parameters is separated by a blank space.
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FAQ ID: 007009 |
You can search by first name or last name; you can search on an e-mail ID, or on a partial e-mail ID, and you can search on a full or partial telephone number. To get help on the search function, text: help search.
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FAQ ID: 007012 |
You can forward an email message to a fax machine. To fax the message body to a fax machine, say: "fax message" followed by the fax telephone number. You can also send the message body and attachments by saying "fax all", or fax an attachment only by saying "fax attachment number" where number is the attachment number.
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FAQ ID: 007013 |
In Notification Settings, you choose (from a drop-down list) the disposition of notifications that are received outside of the days and times that you selected. You can choose to discard notifications, or delay their delivery until your selected Active Time and Days.
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FAQ ID: 007035 |
Please send an e-mail to mobilesupport_ww@oracle.com or log a Service Request through Helpdesk.
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FAQ ID: 007066 |
You should report lost or stolen devices immediately to the system administrator. As an added precaution, you can stop mail and calendar notifications by deleting the device. To do this:
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FAQ ID: 007055 |
The delay after saying your login prompts can be a long one when you access the system for the first time. If you hear an error message, write it down and call your system administrator.
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FAQ ID: 007056 |
Try saying the name a few more times. If the system still says that it does not understand, then you may have mispronounced the name or the name may not be in the directory. Because the system may have trouble understanding you if you call from a noisy environment, or may misinterpret background noises as voice commands, you must always speak loudly and clearly when prompted.
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FAQ ID: 007057 |
When using the phone's keypad to search for a user, always be sure to enter the name as
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FAQ ID: 007058 |
The new appointment feature is not available in Oracle Collaboration Suite 10g Release 1 (10.1.1.0.2).
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FAQ ID: 007059 |
For Oracle Collaboration Suite 10g Release 1 (10.1.1.0.2), the Address Book can only retrieve unique contact names. If there are several contact names in your address book that are identical, then you must modify either the first names or last names to differentiate them from one another.
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FAQ ID: 007060 |
You may have received this message because the fax server is not running. Call the system administrator if you get this error message.
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FAQ ID: 007061 |
Be sure that your phone is not set on mute. Because the system may not understand what you say when you call from a noisy environment, or can misinterpret background noise as a voice command, you must always speak loudly and clearly when prompted. If you hear the "busy working on your request" sound, then the system is not listening for a voice command. Wait for the sound to stop and then say a command when prompted.
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FAQ ID: 007062 |
You cannot always use the keypad in place of a voice command. Generally, only use the keypad when prompted by the system or when the system tells you to enter a number.
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FAQ ID: 007063 |
Verify that you entered your Account ID (that is, the number of your mobile phone) and PIN that you selected in the mobile portal and not your Oracle Collaboration Suite SSO (single sign-on) user name and password.
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FAQ ID: 007065 |
The time zone settings in Calendar are different from what you set in the mobile portal. To check the time zone in Calendar:
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FAQ ID: 007032 |
Currently, time zone setting for all wireless and voice interface is different from the time zone setting of Calendar server, so you must set up the same time zone for both Calendar and Wireless in order to display your meeting time correctly on the wireless interface. Here are the steps to configure the Time Zone setting for wireless and voice access:
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FAQ ID: 007038 |
It could be one of many reasons:
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FAQ ID: 007039 |
Sometimes it takes a long time to get a response. If you are experiencing delays in text messaging/SMS, it could be caused by Oracle's SMS provider or your mobile phone carrier. If you are experiencing a delay in e-mail response, it is generally caused by a heavily-loaded SMTP server.
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FAQ ID: 007044 |
You may be saying a command that is not recognized by the voice access system. The system only understands a defined set of commands. In addition, you may find out which commands are recognizable by saying HELP at any time. Please note the voice access system picks up background noise or voices, which could also affect what the system recognizes. If possible, use your voice access to e-mail in a quiet location where other voices cannot be heard.
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FAQ ID: 007045 |
At times, the e-mail server is slow which causes the voice e-mail system to take time in fetching the messages.
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FAQ ID: 007021 |
Wireless portal (/ptg/rm) is not SSO-enabled at this time; it will be in a future release. Also, some phones only have a numeric keypad, and it is much more convenient to enter numeric account numbers and/or PINs than alpha-numeric usernames or passwords.
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FAQ ID: 007002 |
Ensure that the user name and password are valid. If they are valid and this error occurs when accessing the messenger.oracle.com -hosted instance, contact mobilesupport_ww@oracle.com in order to determine the exact problem.
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FAQ ID: 007008 |
Some languages may not display properly if you use Netscape 4.7 or an earlier version. In some cases, characters may display as boxes. To fix this problem, configure the Netscape preferences as follows:
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FAQ ID: 007014 |
Check the User Preferences/Time Zone settings. Usually, the time zone is not set to your local time.
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FAQ ID: 007010 |
Only communication devices that have an instant messaging feature are listed for selection. If the device is not capable of receiving instant messages, then it is not included in the list of devices.
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FAQ ID: 007007 |
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