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Oracle Mobile Data Sync Troubleshooting and FAQs |
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| Troubleshooting |
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FAQ ID: 002600 |
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OMA-DS (formerly known as SyncML) is the standard protocol for synchronizing devices and applications over the Internet. It enables users to synchronize calendar information between OMA-DS-enabled mobile devices and the Calendar server, using Oracle Mobile Data Sync. Users connect their devices to Oracle Mobile Data Sync using any standard Hypertext Transfer Protocol (HTTP) connection. This can be done with a device cradle or by using wireless technologies such as GPRS, EDGE, Bluetooth and WiFi, depending on the device. The first data types supported for remote synchronization were calendar, task and contact data, but SyncML will soon support the synchronization of files, e-mail and other enterprise data.
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FAQ ID: 002618 |
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SyncML is now known as OMA-DS. OMA-DS is simply the new name for the synchronization standard used by all mobile devices.
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FAQ ID: 002601 |
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Oracle Mobile Data Sync is the industry's leading implementation of OMA-DS for enterprises. It accepts connections from OMA-DS-compliant devices and communicates with the Oracle Calendar server to synchronize appointments, tasks and contact data. Oracle Mobile Data Sync is included as part of a standard Oracle Collaboration Suite installation.
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FAQ ID: 002602 |
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User benefits: Users simply connect to the Internet to synchronize with corporate networks, enabling greater efficiency with anywhere, anytime access to information that is always up-to-date. Users no longer require conduits from PDAs to PCs, and maintain the flexibility to choose the OMA-DS-compliant device that best suits their needs, with the assurance that they will not lose any synchronization functionality. For calendar users, Oracle Mobile Data Sync is a complete solution, offering full two-way synchronization of events, tasks and contacts, including meeting recurrence rules and respect of meeting ownership. Administrator benefits: With Oracle Mobile Data Sync, there are no more desktop dependencies for synchronization. Corporations need no longer worry about device-specific or platform-specific software installations on devices or PCs. Dependencies on connections to the data server over a Local Area Network (LAN) or Virtual Private Network (VPN) are also no longer necessary.
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FAQ ID: 002603 |
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Although they both use the same synchronization engine, Oracle Mobile Data Sync and Oracle Calendar Sync differ in their transportability. Oracle Calendar Sync requires a physical connection from the cradle to your corporate network, while Oracle Mobile Data Sync has no dependency on wired connections or corporate networks. Oracle Calendar Sync desktop PDA software replaces your device's sync conduits, allowing you to synchronize your PDA with the Calendar server through a physical connection to a LAN or VPN network. Oracle Mobile Data Sync synchronizes over any HTTP connection, removing dependency on physical connections and allowing full synchronization wherever an HTTP connection is available — whether physical or wireless. If you are a very mobile worker and would benefit from anywhere, anytime synchronization, Oracle Mobile Data Sync may be your preferred option.
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FAQ ID: 002604 |
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You must have an OMA-DS-enabled device running a standard OMA-DS client. For a list of devices supported by Oracle, consult the Oracle Mobile Data Sync - Getting Started page. You will also need to subscribe to data services from your wireless service provider.
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FAQ ID: 002605 |
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No. Synchronizing with Oracle Mobile Data Sync can be achieved through any connection to the Internet — whether wireless or physical. This means non-wireless PDA users can connect to Oracle Mobile Data Sync using a device cradle and an established Internet connection, as long as they are running an OMA-DS client on the device.
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FAQ ID: 002606 |
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Oracle has a list of certified OMA-DS devices that it supports, as described on the Oracle Mobile Data Sync - Getting Started page. Many of these devices have supported OMA-DS software built in, but in the case of legacy PDAs like Palm and PocketPC, you must install the appropriate Synthesis SyncML client.
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FAQ ID: 002607 |
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Yes. Users of legacy PDAs can take advantage of Oracle Mobile Data Sync by installing the appropriate Synthesis SyncML client on their Palm or Pocket PC devices. With this third-party OMA-DS client, Palm and Pocket PC users can now use Oracle Mobile Data Sync synchronization alongside the newer crop of OMA-DS-enabled devices. Even non-wireless Palm and Pocket PC devices can be used, as long as they can connect to the Internet through a device cradle. In the case of Palm devices, you will need software to establish a PPP connection through your USB cable, as Palm does not support this capability "out of the box."
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FAQ ID: 002608 |
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Once you have a OMA-DS-enabled device running a standard OMA-DS client, or have installed OMA-DS client software from a third-party vendor (in the case of Palm and Pocket PC users), you must then ensure that you are subscribed to data services from your wireless service provider. In the case of legacy PDAs that allow you to connect to the Internet through a cradle, wireless data services are not required.
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FAQ ID: 002609 |
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To set up your device and configure it to work with Oracle Mobile Data Sync, read the Oracle Mobile Data Sync - Getting Started page. As an emerging technology, OMA-DS today can sometimes lead to a variety of minor frustrations that can take away from its benefits. These limitations are generally caused by inconsistent and problematic implementations of OMA-DS clients by device manufacturers, or by limitations in data representation. Reviewing the Getting Started page will help you avoid these issues and get the most out of Oracle Mobile Data Sync.
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FAQ ID: 002610 |
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Today, Oracle Mobile Data Sync supports synchronization of Calendar events, tasks and contacts.
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FAQ ID: 002613 |
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Yes, you can use HotSync to locally back up your Palm device. See the Oracle Mobile Data Sync - Getting Started page for instructions. We do not recommend attempting to back up your Pocket PC using ActiveSync if you use Oracle Connector for Outlook. Doing so may result in unexpected behavior, including loss of data.
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FAQ ID: 002618 |
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Occasionally, you may experience unexpected behavior when synchronizing your Pocket PC device using the Synthesis SyncML client. To resolve this, try using the Pocket PC Reload Device feature, as described on the Oracle Mobile Data Sync Configuration Page.
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FAQ ID: 002614 |
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In order to synchronize with Oracle Mobile Data Sync, you must have a OMA-DS-enabled device running a standard OMA-DS client. If you are using a Palm or Pocket PC device, make sure you install the appropriate Synthesis SyncML client. The OMA-DS-compliant devices that have been tested and certified to work with Oracle Mobile Data Sync are listed on the Oracle Mobile Data Sync - Getting Started page. Other OMA-DS-compliant devices that adhere faithfully to the OMA-DS standard may work with Oracle Mobile Data Sync, but Oracle does not guarantee this, nor can Oracle provide support for these devices at this time.
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FAQ ID: 002615 |
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Wireless synchronization: Your device should already be data-enabled. If you think this is not the case for your device, contact your service provider. To verify that you have Internet access from your device, try accessing a Web page. In most cases, the setup required to access the Internet is already configured. If this is not the case, contact your wireless provider. Your provider can give you the information required to do the necessary configuration. For example, user name, password, server address and setup instructions. Non-wireless synchronization: Most devices (Pocket PC, Sony Ericsson P900) sold with a cradle connect to the Internet through the cradle and your desktop’s Internet connection. If you are a Palm user, you must install connection software that establishes a PPP connection before being able to connect to the Internet.Verify that you are able to connect to a Web page when your device is in the cradle and connected to your desktop. If you cannot access a Web page, contact your service provider.
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FAQ ID: 002616 |
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Wireless synchronization: If you use multiple connection profiles, verify that the profile used by your OMA-DS client is the same connection profile used for your Web access. Note that this issue only applies to certain devices. For more information, refer to your device manufacturer’s documentation.
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FAQ ID: 002617 |
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Enter the OMA-DS server’s URL in the device, along with your Calendar user name and password. The administrator of the OMA-DS server can provide you with this information. NOTE: If your device does not support SSL (HTTPS) connections, remove the s from https in this URL. Be aware that data transmitted over non-SSL connections can be intercepted. For more instructions on setting up OMA-DS on your device, see the Oracle Mobile Data Sync - Getting Started page, or consult your device manufacturer’s documentation.
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