FAQ ID: 007068 |
You must register a Mobile Push Mail-capable mobile device using the Mobile Preferences page. You must have also installed the Mobile Push Mail client over the air onto your mobile device.
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FAQ ID: 007069 |
Once you have registered and configured your Mobile Push Mail-capable mobile device, you will receive an SMS message containing the URL link to download the Mobile Push Mail client program onto your mobile device. Then, follow these steps:
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FAQ ID: 007070 |
Messages are filtered and downloaded to the mobile device based upon the selected option. The available options are:
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FAQ ID: 007071 |
The Mobile Inbox options can be accessed in the Push Mail Settings Control Panel:
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FAQ ID: 007072 |
You can control the size of attachments to be downloaded to the Pocket PC, through the Push Mail Settings Control Panel:
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FAQ ID: 007073 |
The Mobile Push Mail client for Pocket PC operates in two modes: Sync mode and Push mode. The Sync mode is the traditional Pocket Outlook disconnected model in which end users manually initiate the synchonization process to upload and download both client and server changes. In contrast, in the Push mode, messages are automatically downloaded to the device and the end user actions are automatically sent to the server. You can switch between these two modes. This Stop Push feature allows you to switch from the Push mode to the Sync mode.
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FAQ ID: 007074 |
The Connect button on Pocket Outlook's main screen indicates which mode the Mobile Push Mail client is in. When the Connect button is up, it is in Sync mode. When the Connect button is down, it is in Push mode. The Mobile Push Mail client for Pocket PC (after Over-the-Air installation) is by default in the Push mode; the Connect button is shown as pressed.
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FAQ ID: 007075 |
You can stop the push, or switch from the Push mode to the Sync mode by clicking the pressed Connect button. If you want to stop push, the device will go into Sync mode in which it will stop receiving messages and any changes. Changes done by the user are not automatically uploaded to the server. It is the user’s responsibility to perform the synchronization process by pressing the Send/Receive Mail button.
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FAQ ID: 007084 |
Mobile Push Mail is not currently integrated with the Global Address List (GAL); this feature is being scoped for a future release.
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FAQ ID: 007085 |
There was an issue with the latest client upgrade where a name change to the Mobile Push Mail client was causing it not to be recognized by the Mobile Collaboration Server, which resulted in a failure. Follow these instructions:
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FAQ ID: 007086 |
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FAQ ID: 007081 |
Mobile Push Mail provides two-way reconciliation of changes to message status (delete and read-unread). When you delete the message from Pocket Outlook, the message is "soft" deleted; it is marked as deleted but is not expunged from the Inbox. There are two ways to solve this: When you access your desktop e-mail client, you will see the message marked deleted but you must purge or expunge the message to "hard" delete it. For example, in Outlook, the message will appear as striked through, but you must click Purge Deleted Messages to delete the message completely. A more convenient option is to set up a server-side rule in your desktop mail client that removes deleted items from the deleted items folder. This saves the time of having to perform the manual step. To set up server-side rules in your mail client, see the client’s Help menu.
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FAQ ID: 007076 |
This problem arises when there are multiple WiFi access points within range of your Pocket PC and your device will always try to use the best/fastest connection available. Sometimes, the Pocket PC will drop an existing slower GPRS connection and try to use a faster WiFi connection if one comes in range. However, if you do not have the correct WiFi access key the connection will fail, while your device will keep trying and failing until you’re out of range. Consequently, it is recommended that you turn off the WiFi radio when you do not have the required configuration, in order to avoid this issue. Conversely, we also recommend turning off GPRS if you would prefer to use WiFi.
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FAQ ID: 007077 |
Log in to your Collaboration Suite Email account using your desktop PC, clean up some messages, and compact your folders in order to start receiving Push Mail again.
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FAQ ID: 007078 |
Some devices may turn on when an SMS (text) message is received. This is device manufacturer specific.
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FAQ ID: 007079 |
Smartphone support is slated for an upcoming release of Mobile Push Mail.
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FAQ ID: 007080 |
The Mobile Preferences page is designed differently for first-time and returning users to simplify the configuration process for first-time user. All required information (such as mobile phone number, make and model, SSO password) is asked to create a mobile account. When you return to the Mobile Preferences page, you are NOT prompted again for the 'Mobile Phone Number' and instead you see the 'Account ID'.
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FAQ ID: 007082 |
This is a known issue; a fix is currently in development.
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FAQ ID: 007083 |
Mobile Push Mail is not currently integrated with the Global Address List (GAL); this feature is being scoped for a future release.
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FAQ ID: 007087 |
This is because formatting is lost for HTML messages on your device, and as a result, the e-mail is smaller.
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