FAQ ID: 005000
Updated: 2005-09-28
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

What operating systems does Oracle Messenger run on?

Oracle Messenger runs on Windows NT, Windows 2000, or Windows XP. You can also set up other instant messenging clients to work with Oracle Messenger. See How do I set up Gaim to work with Oracle Messenger? and How do I set up Trillian Pro to work with Oracle Messenger? If you use Mac OS X Tiger, see How do I set up iChat to work with Oracle Messenger?

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FAQ ID: 005001
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I install Oracle Messenger?

You install Oracle Messenger so you can exchange instant messages and hold chat conferences with your colleagues. Oracle Messenger is available from the Oracle Real-Time Collaboration Web site. This is the same Web site you use to schedule Real-Time Collaboration Web conferences.

To install Oracle Messenger:

1. Log in to Oracle Real-Time Collaboration.
2. When the Real-Time Collaboration Home page appears, click New User.
3. Next to Oracle Messenger, click Download.
4. Click Open, then Yes to start installation. When installation is complete, the Oracle Messenger icon appears on your desktop.

To sign in to Oracle Messenger:

1. If the Oracle Messenger sign-in window is not already open, start Oracle Messenger by double-clicking the Oracle Messenger icon on your desktop. 
2. When the Oracle Messenger window opens, click the Sign In link.
3. Enter your Oracle e-mail address and password. Your e-mail address will be remembered, but you must enter your password each time you want to sign in.
4. Click OK. You can now add contacts to your Contacts list and start sending instant messages to other Oracle Messenger users.

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FAQ ID: 005002
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I know what version of Oracle Messenger I'm using?

1. Sign in to Oracle Messenger.
2. From the Help menu, choose About Oracle Messenger.

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FAQ ID: 005018
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

What protocols does Oracle Messenger use?

Oracle Messenger uses the Extensible Messaging and Presence Protocol (XMPP), an open, industry-standard protocol for instant messaging. Oracle Messenger's Voice over IP (VoIP) capability for full-duplex voice chat uses the industry-standard Session Initiation Protocol, or SIP.

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FAQ ID: 005019
Updated: 2005-09-28
Version: 10.1.1
Operating System: Mac OS X Tiger

How do I set up iChat to work with Oracle Messenger?

If you'd like to use iChat to chat with Oracle Messenger users, make sure you have Mac OS X Tiger installed on your computer.

To set up iChat to connect to the Oracle Messenger service:

1. Open iChat.
2. From the iChat menu, select Preferences.
3. Click Accounts at the top of the dialog box.
4. Click the + button to add a new account.
5. Select Jabber Account from the Account Type menu.
6. Enter the following information in the appropriate fields:
   • Jabber ID: Your Oracle Messenger user name in the form username@IM-domain (for example, john.smith@mycompany.com).
   • Password: Your single sign-on password for Oracle Real-Time Collaboration.
   • Server: The host name of the machine serving Oracle Messenger. If you don't know the Oracle Messenger server's host name, ask your system administrator.
7. Click Add.

Once you connect to the Oracle Messenger service using iChat, you will see your Oracle Messenger contact list. If you do not have a contact list set up, you can add contacts in iChat.

NOTE: The contact must accept being added to your list before their name will appear in your iChat contact list.

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FAQ ID: 005021
Updated: 2006-02-06
Version: 10.1.1
Operating System: Windows 98, Windows 2000, Windows ME, Windows XP

How do I set up Trillian Pro to work with Oracle Messenger?

Make sure you are using Trillian Pro, which you must purchase. The standard version of Trillian isn't compatible with Oracle Messenger.

To set up Trillian Pro to connect to the Oracle Messenger service:

1. Open Trillian Pro.
2. From the Trillian menu, choose Connections, and then choose Manage my Connections...
3. Select Identities and Connections on the left, and then select JABBER.
4. Click Add a new connection.
5. For your Jabber ID, enter your Oracle Messenger user name in the form username@IM-domain (for example, john.smith@mycompany.com).
6. For password, enter your single sign-on password for Oracle Real-Time Collaboration.
7. Click Change.
8. Enter the following information in the appropriate fields:
   • Server Host: The host name of the machine serving Oracle Messenger. If you don't know the Oracle Messenger server's host name, ask your system administrator.
   • Server Port: Enter 5222. Check with your system administrator to find out if this value has changed.
9. Leave the box next to Use legacy SSL for connection unchecked. Ask your system administrator if non-SSL connections have been disabled. You can only connect to the Oracle Messenger service in non-SSL mode.
10. Check the box next to Attempt to reconnect when connection is lost.
11. Make sure the field Authenticate As is blank.
12. Click Save Settings.

Once you connect to the Oracle Messenger service using Trillian Pro, you will see your Oracle Messenger contact list. If you do not have a contact list set up, you can add contacts in Trillian Pro.

NOTE: The contact must accept being added to your list before their name will appear in your Trillian Pro contact list.

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FAQ ID: 005020
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I publish my presence in my e-mail messages?

Use the Embeddable Presence page in Oracle Real-Time Collaboration to publish your Oracle Messenger presence (availability) to others. This page provides files that you can use for your e-mail signature, and HTML code that you can add to Web pages to allow others to see your Oracle Messenger presence and to send you instant messages. This feature may not be available if the system administrator has disabled it.

To display this page:

1. Log in to Oracle Real-Time Collaboration.
2. Click Preferences and then choose Embeddable Presence.
3. For instructions on adding your Oracle Messenger presence to your e-mail signature, click Help on this page.

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FAQ ID: 005003
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I hold a voice chat?

You can hold a two-way voice chat with another Oracle Messenger user, using your computer's built-in microphone and speaker. To hold a voice chat, do the following:

1. Right-click a contact name and select Start Voice Chat.
2. In the Voice Chat dialog box, click Connect to send a voice chat invitation to the selected contact. Your contact can click to Accept the voice chat and start the session.
3. To end the session and close the Voice Chat dialog box, click Close.

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FAQ ID: 005004
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I send a file?

To send a file:

1. In the Oracle Messenger window, right-click the name of the person to whom you want to send the file.
2. Click Send a File.
3. In the Send a File window, browse to the location of the file you want to send.
4. Double-click the file to select it.
5. Type a description for the file if you want.
6. Click the Send button. The contact must accept the file for the transfer to complete.

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FAQ ID: 005017
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

When I receive a file, where does it get saved?

By default, the file is saved in the C:\ folder. To change the default location where files are saved:

1. In the Oracle Messenger window, choose Tools, then Options.
2. Click File Transfer in the left pane.
3. Enter or browse to the default directory you want to use for saving files.
4. Click OK.

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FAQ ID: 005005
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Can I export my list of contacts?

You cannot export your list of contacts as an ASCII file. However, you can send a list of contacts to one of your contacts, by choosing Actions, and then Send Contact List.

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FAQ ID: 005006
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Why do I see "Pending" next to a contact?

By default, any contact whom you add to your contact list must approve being added to your list. That contact's availability doesn't appear next to their name until that contact gives approval. Until the contact gives approval, only the word "Pending" appears next to his name. Ask your contact to look for the approval pop-up and respond to it. If they have ignored or deleted the pop-up, you can attempt to add them to your list again.

The same is true for any person who adds you to their contact list – you must give them approval to do so. To change how you accept requests from others, choose Tools, then Options, and click Contacts Tab.

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FAQ ID: 005007
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Why does the same contact appear as "Pending" in my contact list, but not in my community group list?

As described in Why do I see "Pending" next to a contact?, every contact must approve being added to your contact list. However, a contact may have the word "Pending" next to his name in your contact list, but appear in a Community Group without a "Pending" label.

The contacts listed in the Community Groups area are set up by your administrator and created based on groups identified in your Oracle Internet Directory. Users do not approve these groupings. Such group memberships are approved at a higher level within your company and your administrator is carrying out your company's wishes by including these members in a group.

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FAQ ID: 005008
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Where does the Community Groups list come from?

The contacts in the Community Groups list are set up by your administrator and created based on groups identified in Oracle Internet Directory.

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FAQ ID: 005009
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Why doesn't Oracle Messenger remember my password?

For security reasons and to prevent unauthorized access, you must enter your password each time you sign in to Oracle Messenger.

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FAQ ID: 005013
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Can I view only the contacts who are online?

To set the Oracle Messenger window to show only the contacts who are online, choose View, and then Show Online Contacts Only. Only those users currently signed in to Oracle Messenger will appear in your contact list. Note that users may be online but still unavailable for chat.

The numbers next to the title for each group of contacts (or next to the Unfiled title, if you have not grouped contacts) show how many users are online versus those you have included in your chat group. So, for example, if you see the numbers (5,7) next to your "Project A" group, it means that you have seven contacts total in the Project A group, but only five are currently online.

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FAQ ID: 005014
Updated: 2005-09-28
Version: 10.1.1
Operating System: Windows 98 or ME, UNIX, Linux

How do I set up Gaim to work with Oracle Messenger?

If you use Windows 98/ME, UNIX, or Linux, you can use Gaim 1.1.1 or later to connect to Oracle Messenger.

To set up Gaim to work with Oracle Messenger:

1. Download and install a copy of Gaim from a site such as http://gaim.sourceforge.net/.
2. Create a new account with the following parameters:
   • Protocol: Choose Jabber.
   • Screenname: Your login name, for example Firstname.Lastname.
   • Server: The domain name of the machine serving Oracle Messenger, for example, oracle.com. This is appended to the screenname you enter above. If you don't know your server's domain name, ask your system administrator.
   • Resource: Gaim.
   • Password: Your single sign-on password for Oracle Real-Time Collaboration.
   • Alias: An alias for your identity on Gaim.
   • Remember password: Set ON if you want Gaim to remember this information the next time you use this account.
   • Auto login: Set ON if you want Gaim to automatically log in to this account.
   • Use TLS if available: Set ON.
   • Force old SSL: If using Secure Socket-Layer (SSL) connections, set ON; if not using SSL, set OFF. If you are not certain whether you are using secure connections, ask your system administrator.
   • Allow plaintext auth over unencrypted streams: If using Secure Socket-Layer (SSL) connections set OFF; if not using SSL, set ON (to allow plain text authentication).
   • Port: 5222 for non-SSL connections, 5223 for SSL connections.
   • Connect server: The name of the machine serving Oracle Messenger. If you don't know, ask your system administrator.
   • Proxy type: Choose No Proxy if you do not use a proxy server; if you use a proxy server, enter the server information here. If you don't know, ask your system administrator.
3. After you have created the account, you can log in to it using your Single Sign-On account name and password. Your Oracle Messenger contact list will be imported into Gaim.
4. If you do not have a previous Oracle Messenger setup, you can add contacts by choosing Add a Buddy and entering the contact's Oracle Single Sign-On account ID for the "Screen Name."

NOTE: The contact must accept being added to your list before their name will appear in your Gaim list.

Contacts running Oracle Messenger will see any messages you send from Gaim in an Oracle Messenger chat window. If other contacts are also using Gaim and do not have Oracle Messenger installed, they will receive the message in a Gaim chat window.

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FAQ ID: 005015
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I completely exit Oracle Messenger?

To completely exit Oracle Messenger:

1. Right-click the Oracle Messenger icon in your system tray.
2. Select Exit.

By default, when you close the Oracle Messenger window, the application remains active in your system tray. If you want Oracle Messenger to exit when you close the window:

1. Choose Tools, then Options in the main menu. General options are displayed in the right pane of the Options window.
2. In the right pane under Settings, clear the checkbox beside "When closing, run in the system tray."
3. Click OK.

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FAQ ID: 005016
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

How do I increase the size of my message history?

To increase the amount of disk space used to store your message history (archives):

1. From the Oracle Messenger main menu, choose Tools, then Options.
2. Under the Contacts Tab in the left pane, select Instant Messages.
3. Under Message History in the right pane, increase the disk space for storing messages.

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FAQ ID: 005010
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Why can't I sign in to Oracle Messenger?

Perhaps your account in Oracle Internet Directory is new or changed, and has not been synchronized with the data in the Real-Time Collaboration database. Please alert your system administrator.

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FAQ ID: 005011
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Oracle Messenger seems slow when I try to connect via DSL and VPN

You may be using an older version of Oracle Messenger. Reinstall Oracle Messenger as described in How do I install Oracle Messenger?

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FAQ ID: 005012
Updated: 2005-07-07
Version: 10.1.1
Operating System: Windows NT, Windows 2000, Windows XP

Why does the name of one of my contacts appear as "unique identifier"?

There are two possible causes:

• You mistyped the contact's user ID while trying to enter it using Add Contact by ID. Delete the contact and add it again.
• The user's information has been updated in the Oracle Internet Directory, but the Oracle Internet Directory is not synched with your Oracle Real-Time Collaboration installation. Notify your system administrator.

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