FAQ ID: 005501
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I tell which version of Web Conferencing I'm using?

The version number for Oracle Web Conferencing is displayed in the bottom left corner of every Web Conferencing page.

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FAQ ID: 005500
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Microsoft Virtual Machine (VM) or Sun Java Runtime Environment (JRE) installed and enabled.

What software do I need in order to use Web Conferencing?

Each Web Conferencing user's system must meet the following requirements:

• Windows 98 or later
• Internet Explorer 5.5 or later*
• 1024 x 768 screen resolution
• Microsoft Virtual Machine (VM) or Sun Java Runtime Environment (JRE) installed and enabled, as follows:
  • For Internet Explorer 5.5 or later: Microsoft VM 1.1.4 build 3740 or later, Sun JRE 1.3.1_08 or later, or Sun JRE 1.4.2_05 or later
  • For Netscape 4.75 and later Netscape 4.x versions: Sun JRE 1.3.1_08 or later
  • For Mozilla 1.0 or later, Netscape 7.0, and later Netscape 7.x versions: Sun JRE 1.4.2_05 or later
  • For Firefox 1.0.2 or later versions: Sun JRE 1.4.1_03 or later
• Pop-up blocking must be disabled in your browser (Oracle Collaboration Suite 9.0.4.1 and 9.0.4.2 only)

*Oracle Web Conferencing requires Internet Explorer 5.5 or later to support all features. Using Oracle Collaboration Suite release 9.0.4.2, a limited set of features are supported for other browsers. Using Oracle Collaboration Suite release 10.1.1, Netscape 7.0 or later, Mozilla 1.0 or later, and Firefox 1.0.2 or later can use all conference features. If Internet Explorer 5.5 or later is properly configured on your computer, all features will be supported regardless of the browser used to join a Web conference.

To check whether you have the required Java software installed on your machine, do the following:

1. From the Windows Start menu, choose Settings, and then choose Control Panel.
2. Double-click the Internet Options control panel to open it, and then click the Advanced tab.
3. Scroll down until you find a reference to Microsoft VM or Sun Java, and verify that the Java software version meets the requirements for Oracle Web Conferencing as listed above. If it does not, you need to download and install updated Java software.
4. Click OK.

Please contact your system administrator for information about the Java software your company uses and supports. After you've installed the Java software, verify that it is enabled by following the steps below.

To check whether you have Java software enabled, do the following:

• Internet Explorer 5.5 or later:
1. Open Internet Explorer.
2. Select Tools, and then choose Internet Options.
3. Click the Advanced tab.
4. Scroll down to Microsoft VM or Java (Sun) and make sure all boxes under the heading you find are checked.
5. Click OK.


• Netscape 4.75 or later:
1. Open the Netscape browser.
2. Select Edit, and then choose Preferences.
3. Click Advanced.
4. Make sure the Enable Java box is checked.

In addition to the software requirements noted here, if you are using Oracle Collaboration Suite 9.0.4.1 or 9.0.4.2, you must turn off any pop-up blockers while using Oracle Web Conferencing. Pop-up dialogs appear as you enter a web conference or play back a recording. If you have pop-up blockers turned on, you will not be able to use the dialogs to enter the conference or play the recording.

Windows XP Service Pack 2 and recent versions of Internet Explorer include a pop-up blocking feature. To disable pop-up blocking for any pages served by your Web Conferencing server, do the following:

1. In Internet Explorer, choose Tools, then Pop-up Blocker, and then Pop-up Blocker Settings.
2. Add the domain name for your Web Conferencing server (for example, mycompany.com) to the list of Allowed sites.
3. Click Close.

In Netscape 7.01 or later, to disable pop-up blocking for any pages served by your Web Conferencing server, do the following:

1. In the Netscape browser, choose Edit, and then Preferences.
2. Double-click the Privacy&Security category, and choose Popup Windows.
3. Click Allow Sites and add the domain name for your Web Conferencing server (for example, mycompany.com) to the list.
4. Click OK.

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FAQ ID: 005514
Updated: 2005-07-06
Version: 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How can I use the computer microphone to broadcast my voice to attendees?

With the computer microphone voice streaming feature, you can broadcast your voice to attendees for conferences you host, and the attendees can listen to your voice through their PC speakers. This is especially useful in a Web seminar or other large conference where the host is the only presenter and there are many attendees. If you record the voice along with the conference, the voice stream is recorded together with the data stream to provide synchronized voice and data recording and playback.

If you are the conference host, you can enable voice streaming through your computer microphone as follows:

1. Click the Voice Streaming button in the Oracle Web Conferencing console.
2. For Select Input, choose Computer Microphone.
3. (Optional) Click Setup to verify that your speakers and microphone are working properly. If you have already verified the setup for this computer, you can skip this step.
4. Click Connect. An alert message informs you that you can begin speaking into the computer microphone.
5. Click Speak when the alert message appears, or click the microphone in the Web Conferencing console, and begin speaking.
6. To disable voice streaming (for example, at the end of the conference), click the Voice Streaming button again.

If you are a conference attendee, you will receive an alert notifying you that listen-only voice streaming is enabled.

To hear the presentation being broadcast by the host, do one of the following:

• Click Listen when the alert message appears and adjust the volume on your PC as needed.
• Click the Sound button in the Web Conferencing console and adjust the volume on your PC as needed.

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FAQ ID: 005531
Updated: 2005-07-06
Version: 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I schedule a conference that requires enrollment (pre-registration)?

When you schedule a conference you can require attendees to enroll (pre-register) before they can join the conference. Enrollment lets you gather contact information about attendees, and keep a record of who attended your conference.

To schedule an enrollable web conference:

1. Log in to Oracle Real-Time Collaboration.
2. Click the Schedule tab.
3. Enter a conference title and a conference key. A conference key is required for enrollable conferences.
4. Select a date, start time, duration, time zone, audience, and visibility.
5. For Enrollment, select required.
6. To pre-enroll some attendees, click the Attendees link on the left side of the page, and enter their e-mail addresses. Pre-enrolled attendees will not be required to complete the enrollment form before entering the conference.
7. When you are done scheduling the conference, click the Schedule button.

Enrollment will start as soon as you schedule the conference, and end when the conference ends. After the conference ends, you can review the list of attendees and view details on each attendee by going to the Archive tab.

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FAQ ID: 005550
Updated: 2005-07-06
Version: 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I require that someone enroll before they can view a conference's archive?

If a conference required enrollment to attend, by default users who did not previously enroll will be asked to enroll before they can view the conference archive. See How do I schedule a conference that requires enrollment (pre-registration)? for the steps to schedule an enrollable conference.

For any conference you've hosted, you can require enrollment to view a conference archive, even if enrollment was not required to attend the conference.

To require enrollment to view a conference archive:

1. Log in to Oracle Real-Time Collaboration.
2. Click the Archive tab, then click My Archived Conferences.
3. Choose Hosted or Abandoned.
4. Click the Update icon next to the conference you want to update.
5. Under Enrollment, choose whether or not you want to require enrollment to view the conference archive. If Require enrollment to view archive is checked, all users must enroll to view the conference archive, even if enrollment was not required to attend the conference. If enrollment was required to attend the conference, then only users who did not already enroll for the conference will be required to enroll to view the conference archive. If enrollment was not required to attend the conference, then all users will be required to enroll to view the conference archive. If this option is not checked, users are not required to enroll to view the conference archive.
6. Click Apply to save your changes.

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FAQ ID: 005551
Updated: 2005-07-22
Version: 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How can I schedule a conference but allow someone else to host it?

To schedule a conference that allows someone else to join as an acting host, create an acting host key when you schedule the conference. To create an acting host key:

1. Log in to Oracle Real-Time Collaboration.
2. Click the Schedule tab.
3. Enter a conference key. A conference key is required if an acting host key is specified.
4. Enter an acting host key. The acting host key must be different from the conference key.
5. Provide other details as necessary to schedule the conference.

To have another attendee join the conference as the acting host, you must first provide them with the acting host key. They must enter the acting host key instead of the conference key to join or start the conference as acting host. If the conference has already started, the attendee joins as a presenter. If the conference has not yet started, the conference begins with the attendee assigned as host.

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FAQ ID: 005504
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I find my conference ID?

The conference ID is assigned to your conference automatically as you schedule it. Attendees can use the ID number to join the conference by typing it into the Join Conference area. You can find the conference ID as follows:

• If you schedule a conference in advance, the conference ID appears in a confirmation message after you complete scheduling.

  

• Your scheduled conferences appear on the Home page under My Upcoming Conferences (or My Conferences, if you are using Oracle Web Conferencing 10.1.1). Click a conference title to see details about the conference, including the conference ID.
  
  
• After you join any conference, including after you start an Instant Conference, the ID appears in the corner of the Web Conferencing console, under the Oracle logo.

  

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FAQ ID: 005505
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I share my whole desktop and hide the console bar?

To share your full screen and hide the Web Conferencing console bar, you can "unpin" the console. Click on the pin icon in the console tool bar:

The toolbar will disappear. To make the toolbar visible again, move your mouse to the top of your screen and the toolbar will reappear, then click on the pin icon again.

To set your system so that the toolbar is always hidden by default in your future conferences, do the following:

1. Log in to Web Conferencing.
2. Click Preferences.
3. Choose Oracle Web Conferencing Console in the tab list.
4. Under the Toolbar options, check Autohide ON.
5. Click Apply.

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FAQ ID: 005506
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later, Netscape 4.75 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I share applications on my desktop during a conference?

Oracle Web Conferencing 9.0.4.1, 9.0.4.2:

1. Start sharing by clicking the sharing icon in the Web Conferencing console:
2. Do any of the following:
   • To share your whole desktop and all open applications, click the desktop icon:
   • To share an area on your desktop, click the area share icon:
     Then click and drag your mouse to draw a box around the area to share.
   • To share a single application, click the application share icon:
     Then click the Click to Share button in the application window.
   • To stop desktop sharing, click the stop icon:

Oracle Web Conferencing 10.1.1:

1. Start sharing by clicking the sharing icon in the Web Conferencing console:
2. Choose one of the following options from the Share menu:
   • To share your whole desktop and all open applications, choose Entire Desktop
   • To share an area on your desktop, choose An Area. Then click and drag your mouse to draw a box around the area to share.
   • To share an open application, choose An Application, and then choose the name of the open application from the submenu. Then click the Click to Share button in the application window.
   • To share a new browser window, choose New Browser Window from the submenu, and then choose a browser from the list of installed browsers.

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FAQ ID: 005507
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I record a conference?

To record both the streaming voice data and the screen data from a web conference you are hosting, follow these steps:

1. Start your Web conference.
2. Click the voice streaming icon:
3. Do one of the following:
   • Oracle Web Conferencing 9.0.4.x: Select and modify a pre-set dialin, or select New Dialin and enter your number as outlined in "How do I enter a dialing sequence?".
   • Oracle Web Conferencing 10.1.1: Choose the voice streaming input method you wish to use.
     
4. Click Connect.
5. Do one of the following:
   • Oracle Web Conferencing 9.0.4.x: When the call has gone through, click Enable so meeting attendees can hear it.
   • Oracle Web Conferencing 10.1.1: If you chose Telephone or Teleconference for voice streaming, click Enable. If you chose Computer Microphone for voice streaming, click the microphone:
6. Click the record icon to start the recording:
   Everything you share in the window of the conference and all streaming voice data will be recorded.

To play back the recording, see "How do I play back a recorded conference?"

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FAQ ID: 005508
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I play back a recorded conference?

To play back a conference that you or your conference host recorded:

1. Log in to Web Conferencing.
2. Click the Archive tab.
3. Find the conference you want to play back. If you know the conference ID, type it into the Filter By field and click Go.
4. For the conference you want to play back, click the Play Recording icon:

If you have any difficulties playing back the conference, see "I can't play back recorded conferences."

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FAQ ID: 005509
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I enter a dialing sequence and enable voice streaming?

For dialing in the US, dialing sequences follow these rules:

• To dial numbers inside the US, the dialing sequence includes 1 plus the area code and phone number.


• To dial numbers outside the US from the US, the dialing sequence includes 011, the country code, area code (if applicable), and the number.


• To dial a conference service such as MeetingPlace or Raindance, you need to include commas for pauses (each comma is a pause of one second), and the ID numbers and acknowledgement codes required by that vendor. For example:
  • To dial a Raindance number:
    If the "attendee join" announcement is off: 19995551212,,,,ID-number#
    If "attendee join" is on: 19995551212,,,,ID-number#,,,,,,,,,,,,,,,,,,,,#
  
  
  • To dial a MeetingPlace number:
    19995551212,,,,,,,,,,Profile-number,,,,,#,,,,,,,,,,Meeting Password,,,,,#,,,,,,,,,,,,,,,#,,,5
  
  
• Make sure the wave volume on your computer is turned all the way up. With the volume up, you should hear the dial-in sounds through your computer speakers as Oracle Web Conferencing connects. You can set the wave volume using the Sounds and Audio Devices dialog from the Control Panel.
  

The steps to dial are as follows:

1. Start your conference.
2. Click the voice streaming icon:
3. Do one of the following:
   • Oracle Web Conferencing 9.0.4.x: Select and modify a pre-set dialin, or select New Dialin and enter your dialing sequence as outlined above.
   • Oracle Web Conferencing 10.1.1: Choose Telephone or Teleconference for the voice streaming input. Then select and modify a pre-set dialin, or select New Dialin and enter your dialing sequence as outlined above.
4. Click Connect.
5. When the call has gone through, click Enable.

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FAQ ID: 005510
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I publish conference details?

To publish information about a conference you hosted, or make a conference recording available for playback:

1. Click Archive, then choose My Archived Conferences.
2. Choose Hosted.
3. Click the Update icon next to the conference you want to update.
   You can update what information is published, including the conference recording, or choose to publish the conference externally so persons other than the conference attendees can see it.
4. Click Help on the Update Conference page to see more details about each of the options.

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FAQ ID: 005511
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: Office 98 or later
Additional Hardware: N/A
Additional Software: N/A

How do I share a document during a conference?

You can share documents that you previously published in your materials repository, or you can share a document while sharing an application.

• To share a document from your materials repository, you must first upload the document into the repository before the conference.
  
  
  1. Log in to Web Conferencing. (You must be logged in to add to your materials repository.)
  2. Click the Materials tab from the Web Conferencing home page.
  3. Click Upload Documents and choose the document to upload.
  4. Click Apply to load the document.
     You can share Microsoft Office documents (Excel, Word, Powerpoint) as well as .jpg, .txt., and .gif files. Office documents will be converted to .html for presentation.
  5. During the conference, click the Document Presentation icon:
  6. Choose the document title from the drop-down list that appears.
  
  
• To share a document in an application that is running during your conference, choose the application share icon. See "How do I share applications on my desktop during a conference?"
  

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FAQ ID: 005512
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

How do I let an attendee present his desktop, or share control of my desktop with an attendee?

You can give control of the conference to another attendee, so he or she can share their own desktop or applications, or you can share control of your own desktop with an attendee.

1. In the Web Conferencing console, click the Attendee List drop-down

   

2. Do one of the following:
   
   
   • To let another attendee share their own desktop or applications, click:
     
     
   • To share control of your desktop with another attendee, click:
     
     
   • Oracle Web Conferencing 10.1.1 only: To grant the speaker role to another attendee, click:
     
     
3. To revoke the privilege, click the button again.

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FAQ ID: 005513
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

If I stop a recording during a conference and restart, what happens to the recording?

If you begin recording a conference, stop the recording, then restart it, the result will be a single recording that merges the two sections you recorded. You might want to use this technique to record the public portions of a conference but omit any confidential portions. For example, you can start recording a conference, then pause recording while discussing confidential information, then restart the recording after the confidential discussion has ended.

For an overview of recording, see "How do I record a conference?"

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FAQ ID: 005541
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

A message says "Unable to download Oracle Web Conferencing console"

If you see this message when you try to join or start a web conference, you need to update the Java software installed on your computer. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install updated Java software.

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FAQ ID: 005542
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

My computer crashed while using Oracle Web Conferencing

If you experience crashes while using Oracle Web Conferencing, follow these instructions to save crash dump files for further analysis:

• Windows NT 4.0:
1. Choose Settings > Control Panel.
2. Double-click the System control panel to open it.
3. Select the Startup/Shutdown tab.
4. Set Write Debugging Information to on.


• Windows 2000/XP:
1. Choose Settings > Control Panel.
2. Double-click the System control panel to open it.
3. Under Startup and Recovery, click Settings.
4. Set Automatically Restart to off.
5. Under Write Debugging Information select Kernel memory dump.

If the computer crashes again, crash dump information will be saved in a file called MEMORY.DMP. After restarting your computer, find the MEMORY.DMP file in the C:\WINNT or C:\WINDOWS directory, and e-mail this file to your system administrator with a description of events leading up to the crash. If necessary, your system administrator can send this file to Oracle support for further analysis.

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FAQ ID: 005540
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't join or start web conferences because a message says "Digital signature verification failed"

If you see this message when you try to join or start a web conference, there may be a problem with the digital certificates or security files installed on your PC. These files may have been damaged or removed, possibly by a worm or virus. The following steps may help you resolve the problem.

Step 1: Run a full virus scan on your PC.

Make sure your antivirus files are up-to-date, and then run a full virus scan on your PC. Make sure you scan all files and your entire system. If a worm or virus has infected your PC, check with your antivirus manufacturer for specific instructions or removal tools, and follow all instructions carefully.

Once you’ve removed any infections, shut down your system, wait 30 seconds, and then restart. Rescan your entire system to make sure it is virus-free. If necessary, shut down, restart, and rescan until your PC is virus-free.

If you still get the message "Digital signature verification failed" when you try to join or start a web conference, certain security files on your PC may be corrupted. Proceed with Step 2.

Step 2: Contact your IT department or system administrator for help with re-registering corrupted security files.

The following security files may be corrupted on your system and must be re-registered:

softpub.dll

wintrust.dll

initpki.dll

dssenh.dll

rsaenh.dll

gpkcsp.dll

sccbase.dll (not present on Windows 2000 systems, so can be skipped)

slbcsp.dll

cryptdlg.dll

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FAQ ID: 005538
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

What login and password should I use if I access Web Conferencing through my company's proxy server?

Use the login and password assigned to you for Internet and network access.

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FAQ ID: 005537
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine

My window won't return to its original size after ending a web conference

You need to install and/or enable updated Java software on your computer. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install updated Java software and enable it.

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FAQ ID: 005535
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine

I receive an error about Java Applet not being loaded

If you see the error message Java Applet is not loaded on this machine, you need to install and enable Java software. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install and enable Java software.

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FAQ ID: 005534
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't see everything the presenter displays

For best results during a web conference, each of the participants should have their screens set to the same resolution. If the presenter's screen, for example, is set to 1280 x 1024 pixels, but an attendee's screen is set to 1024 x 768, then when the presenter shares his desktop, some of the detail will not be visible on the attendee's screen. You have two choices:

• Each attendee can reset his desktop to the same screen resolution. To do so:
  1. Right-click on the desktop.
  2. Choose Properties.
  3. Choose Settings.
  4. Choose the screen resolution from the slider.
  5. Click OK.
     
• Attendees who cannot view the entire desktop can use the pan and scroll icons in the web conferencing console to move around in the shared desktop view. The pan icon (on the left) automatically scrolls to the position of the presenter's mouse. The scroll icon (on the right) lets the attendee scroll the shared data on his screen.
  
  

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FAQ ID: 005515
Updated: 2005-01-13
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: Intel 82815 video driver or nVidia video card
Additional Software: N/A

Loading the Web Conferencing console resulted in a crash or a blue screen

If you install the Web Conferencing console by clicking the New User link on the Web Conferencing Home page, and your machine restarts or you see a blue screen, then you likely have an out-of-date video driver, Intel 82815 (Compaq, Dell, or HP PC) or an nVidia video card (Toshiba). Do the following:

1. Download an appropriate driver from one of the following websites:
   • Compaq, Dell, or HP with Intel driver: ftp://aiedownload.intel.com/df-support/8007/a08/win2k_xp149.exe
   • Toshiba: http://www.nvidia.com/object/winxp_2k_66.93
   • Latest drivers for Dell machines: http://support.dell.com/support/downloads/index.aspx
   • Latest drivers for any machine: http://www.video-drivers.com
2. Run imtfix.exe from the host machine where you installed Web Conferencing. For example, if your Web Conferencing host is conference.mycompany.com, you would enter: http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
3. Restart your computer.

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FAQ ID: 005516
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't log in to Web Conferencing

If you have difficulty logging in to Web Conferencing, you may see the following error messages:

• OID connection misconfigured or other error detected. Please notify the system administrator.
• System error User id can not be null(9)
• Unable to find username in LDAP

If these messages appear, it is likely there is a synchronization problem between Oracle Internet Directory (OID) and Oracle Web Conferencing. For performance reasons, Oracle Web Conferencing maintains a local copy of some of your user information that also appears in OID. If the information in OID has changed, for example you were assigned a new user name or changed your e-mail address, but OID information has not been synchronized with Oracle Web Conferencing, then you cannot log in with the new or changed information.

Contact your system administrator and advise him or her of the problem.

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FAQ ID: 005517
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't find a registered user to invite to a conference

Oracle Web Conferencing keeps a local repository of user information for users from Oracle Internet Directory (OID). By default, users are loaded into the database as they sign in to Web Conferencing. If you try to invite an attendee who has not yet logged into the system, then the attendee will not be listed as a registered user. Enter the attendee as a guest, or ask the attendee to log into Oracle Web Conferencing once.

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FAQ ID: 005518
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

The console initialization bar stops at 90%

As you enter a conference, the Web Conferencing system checks to see whether you have the latest Web Conferencing client. If your client is older, the system will try to download a new version to your machine.

If this download times out, do one of the following:

• Oracle Web Conferencing 9.0.4.x: Click New User on the Oracle Web Conferencing home page, then click the Download button to manually download the client.
• Oracle Web Conferencing 10.1.1: Click New User on Oracle Real-Time Collaboration home page, then click Troubleshoot, then click Download for the Oracle Web Conferencing console.

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FAQ ID: 005519
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

A message says "Digital ID is expired"

If you see this message as you enter a conference, you must download a new version of the Web Conferencing client, as follows:

• Oracle Web Conferencing 9.0.4.x: Click New User on the Web Conferencing home page, then click the Download button to manually download the client.
• Oracle Web Conferencing 10.1.1: Click New User on Oracle Real-Time Collaboration home page, then click Troubleshoot, then click Download for the Oracle Web Conferencing console.

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FAQ ID: 005520
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

A message says "Your session is expired"

If you schedule a conference or start an instant conference and see a message similar to "Your session has expired. Please login," most likely your machine's time clock is incorrect and the meeting start time is more than 10 hours different than the time shown on your computer. To solve this problem:

1. Right-click the time shown in the lower right corner of your screen.
2. Choose Adjust Date/Time.
3. Choose the correct date and time, and click OK.

Now you can schedule and enter Web conferences.

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FAQ ID: 005521
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later, Windows XP Service Pack 2
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

Dialogs to enter the Web Conference don't appear

If you try to enter a conference, but do not receive the appropriate dialogs to let you enter, then one of two things may be occurring:

• You have pop-up blocking turned on in your browser.

  Some Oracle Web Conferencing tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up blocking turned on, the pop-up window is suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during a Web conference. To turn off pop-up blocking in Internet Explorer, do the following:

  1. In Internet Explorer, choose Tools, then Pop-up Blocker, and then Pop-up Blocker Settings.
  2. Add the domain name for your Web Conferencing server (for example, mycompany.com) to the list of Allowed sites.
  3. Click OK.

• Your browser security settings are too strict.

  Browser security settings should be set to Medium or lower. Do the following to reset them:

1. Open an Internet Explorer window.
2. Select Tools, then Internet Options.
3. Click the Security tab.
4. Set Security to Medium or lower.
5. Click the Custom button.
6. Set the following:
   • Download signed ActiveX controls: Prompt
   • Run ActiveX controls and plug-ins: Enable
   • Script ActiveX controls marked safe for scripting: Enable
7. Close the browser window.

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FAQ ID: 005522
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

The meeting host does not have host privileges

If you schedule a meeting as host, then enter the meeting and find that you do not have host privileges, it is likely that you did not log in to Web Conferencing before joining the meeting through the Join Conference area. You must be logged in to Web Conferencing (9.0.4.x) or Oracle Real-Time Collaboration (10.1.1) to host the meeting.

If you have other problems with meeting privileges or Web Conferencing features that you cannot access, ask your system administrator whether any Web Conferencing system properties have been set to prevent access to features.

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FAQ ID: 005523
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine

I can't cobrowse or present documents

You must have Java software installed and enabled in order to cobrowse or share documents using document presentation mode. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install or update your Java software.

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FAQ ID: 005524
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I see multiple console toolbars

If you accidentally enter the same conference twice, you will see multiple or replicating Web Conferencing console toolbars. Click to exit from the second conference (the second console toolbar on your screen).

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FAQ ID: 005525
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

During a conference, the shift key "stuck"

If, during a conference, it appears that the Shift Caps Lock key has been pressed, making everything uppercase, your keyboard and your attendee's keyboard are out-of-synch.

To synchronize the keyboards, press the Shift or Control key a few times together with your attendee.

If this does not fix the issue, you may have Microsoft's sticky-key feature turned on. To turn off the sticky-key feature, press the Shift key five times to display the settings pop-up window. (If this does not display the settings pop-up window, press and hold down the Shift key until the pop-up window appears.) Then turn the sticky-key feature off.

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FAQ ID: 005526
Updated: 2004-11-16
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 2000
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: DirectX 8.1 and Sun Java Virtual Machine 1.2+

Attendees cannot view Java or Oracle Forms applications

If attendees cannot view your Oracle Forms applications, your system is likely running Windows 2000, DirectX 8.1, and Sun Java Virtual Machine 1.2+. This configuration could cause DirectX applications to be shared incorrectly in Desktop Sharing mode. You can do either of the following:

• Upgrade DirectX version 8 to version 9. Please contact your system administrator for assistance.

• If you do not want to upgrade your version of DirectX, follow the next steps to download a patch to disable DirectX hardware acceleration to allow sharing of DirectX applications.

  1. Run imtfix.exe from the Web Conferencing host machine. For example, if your Web Conferencing host is conference.mycompany.com, you would enter:
     http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
  2. Click the Enable button.
  3. Restart your computer.

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FAQ ID: 005527
Updated: 2005-01-5
Version: 9.0.4.1, 9.0.4.2
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: Intel 82815 video driver, nVidia video card
Additional Software: N/A

Screens take a long time to render

If screen rendering/refreshing is slow, you may have an out-of-date video driver, Intel 82815 (Compaq, Dell, or HP PC) or an nVidia video card (Toshiba). Do the following:

1. Download an appropriate driver from one of the following websites:
   • Compaq, Dell, or HP with Intel driver: ftp://aiedownload.intel.com/df-support/8007/a08/win2k_xp149.exe
   • Toshiba: http://www.nvidia.com/object/winxp_2k_66.93
   • Latest drivers for Dell machines: http://support.dell.com/support/downloads/index.aspx
   • Latest drivers for any machine: http://www.video-drivers.com
2. Run imtfix.exe from the host machine where you installed Web Conferencing. For example, if your Web Conferencing host is conference.mycompany.com, you would enter: http://conference.mycompany.com/imtapp/res/jar/imtfix.exe
3. Restart your computer.

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FAQ ID: 005528
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't dial out for voice streaming

If you cannot dial out to a phone number, your system administrator may need to set up the dial-in prefix for calls made to numbers outside your company site. For example, many company phone systems require users to dial 9 before dialing an outside line. Ask your system administrator to check the current value for the VoiceDialInPrefix property.

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FAQ ID: 005529
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine (JVM)

Voice streaming does not work

You must have Java software installed and enabled in order to stream voice data. See "What software do I need in order to use Web Conferencing?" and follow the instructions to install and enable Java software.

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FAQ ID: 005530
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later, Windows XP Service Pack 2
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: Java Virtual Machine (JVM)

I can't play back recorded conferences

If you cannot play back a recorded conference when you click on the playback button from the archive pages, there are two possibilities:

• You must have Java software installed and enabled in order to play back conferences. To install and enable Java software, see "What software do I need in order to use Web Conferencing?".
  
• Some tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up blocking enabled in your browser, the pop-up windows are suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during Web conferences. To turn off pop-up blockers in Internet Explorer for any pages served by your Web Conferencing server, do the following:
  1. In Internet Explorer, choose Tools, then Pop-up Blocker, and then Pop-up Blocker Settings.
  2. Add the domain name for your Web Conferencing server (for example, mycompany.com) to the list of Allowed sites.
  3. Click OK.

If you have Windows XP Service Pack 2 and you cannot play back a recorded conference that you've downloaded to your computer, do the following:

1. In Internet Explorer, choose Tools, then Internet Options.
2. Click the Advanced tab.
3. Under the Security section, select the option labeled "Allow active content to run in files on My Computer."
4. Click OK.

If the playback button does not appear next to a conference that was recorded, the host has not enabled playback from the archives. Please contact the conference host. See "How do I publish conference details?"

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FAQ ID: 005532
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

The icons on my desktop are rearranged

Whenever you enter a web conference, the Web Conferencing console bar appears at the top of your desktop. Any icons on your desktop will be rearranged to allow them all to be visible even when the console bar is visible.

There are two possible solutions:

• To allow icons to move back to their previous positions, you can set your desktop to automatically arrange icons as appropriate:
  1. Right-click on your desktop to pop up a menu.
  2. Choose Arrange Icons By.
  3. Choose Auto Arrange so it has a check to the left.
     Now when you enter a web conference the icons will move down, but they will move back up into their previous position after the web conference has ended.
• To leave icons in their current position and hide the Web Conferencing console, unpin the console from the top of your window. See "How do I share my whole screen and hide the console bar?" for details. If the console is hidden (unpinned), it will appear only when you roll your mouse over the top of the window.

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FAQ ID: 005533
Updated: 2005-07-06
Version: 9.0.4.1, 9.0.4.2, 10.1.1
Operating System: Windows 98 or later
Browser: Internet Explorer 5.5 or later
Microsoft Office: N/A
Additional Hardware: N/A
Additional Software: N/A

I can't see the Schedule tab

You typically schedule conferences by clicking the Schedule tab on the Web Conferencing Web pages. If no Schedule tab appears, it is likely your company uses both Web Conferencing and Oracle Calendar, and your system administrator has suppressed display of the tab so that you will schedule Web conferences through the Oracle Calendar interface. Refer to the Oracle Calender online Help for information about how to schedule a Web conference.

If your company does not use Oracle Calendar, or you believe the Schedule tab has been suppressed in error, please contact your system administrator.

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