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FAQ ID: 006023 |
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How do I send a voicemail to a contact or personal distribution list?
When you send a voicemail message, you can address the message to a contact or distribution list by entering the two-digit speed dial number. (For example, you must enter the leading 0 in 01.) You will need to remember the speed dial number associated with the contact or distribution list. Alternatively, you can create a voice tag which is a name you record for your contact or distribution list. If you create a voice tag, you will hear the recorded name instead of the assigned speed dial number. When you send a message, you will hear, "Press 1 to send your voicemail message to Cathy" rather than "Press 1 to send your voicemail message to contact 05." To create a voice tag, log in to the voicemail system through the telephone, press 5 on your telephone keypad (Set Greetings or Change Personal Options), and follow the prompts.
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FAQ ID: 006002 |
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If you are dialing in from your desk, the message or voicemail button on your phone transfers you to the Oracle Voicemail & Fax system. If you are calling from outside the office, dial the number provided by your system administrator.
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FAQ ID: 006014 |
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From the Telephone:
From your PC:
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FAQ ID: 006012 |
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The device you are notifying must be addressable with an e-mail address. The following are examples of internet-addressable devices:
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FAQ ID: 006018 |
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Faxes can be sent to your direct phone number. If you answer a call and hear a fax tone, hang up and do not answer the next call, or follow the instructions to transfer a call directly to voicemail. Most fax machines will automatically re-dial the phone number if they do not connect the first time. Once a fax call is answered by the Oracle Voicemail & Fax system, the fax is stored in your e-mail Inbox along with your other messages and can be viewed using any viewer that supports TIF files.
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FAQ ID: 006000 |
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You can forward the e-mail containing the voicemail attachment to any e-mail user. In order for the recipient to hear the voicemail attachment, they will need to have a media player that can play WAVE files, such as Real Player or Microsoft Windows Media Player.
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FAQ ID: 006001 |
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The voicemail application does not allow you to reply to forwarded messages from users who are not on the Oracle Voicemail & Fax system. Voicemail messages can be forwarded to the sender using your normal e-mail client.
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FAQ ID: 006010 |
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Text-to-speech functionality is not currently implemented using the Oracle Voicemail & Fax interface. This is planned for a future release. You can use Oracle Collaboration Suite Speech Access, if implemented, to listen to your e-mail messages.
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FAQ ID: 006013 |
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FAQ ID: 006017 |
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Follow these steps to transfer an incoming call directly to another user's voicemail:
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FAQ ID: 006015 |
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FAQ ID: 006016 |
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FAQ ID: 006008 |
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Default System Greeting: The system plays a voice greeting indicating that you are unavailable, or if you have recorded your name, it will play your recorded name in the system greeting. Personal Greeting: You record a personalized greeting for your mailbox. For example: Alternate Greeting: You record an alternative personalized greeting for your mailbox which can be used, for example, when you are away from the office or on vacation. For example: "This is John Doe of Oracle Corporation. I am away from the office on business until Friday, September 17. I will be checking my messages periodically. Please leave a detailed message after the tone." Extended Absence Greeting: You record a personalized greeting for your mailbox when you are away for a period of time and will not be checking voicemail messages. This greeting does not allow callers to leave a message. For example:
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FAQ ID: 006004 |
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The message waiting light turns off after you have listened to all of your voicemail messages, either over the telephone or through a mail client.
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FAQ ID: 006020 |
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In Oracle Voicemail & Fax, all voice messages are stored in your e-mail account as e-mails with voice attachments. You can access these messages either through e-mail or the telephone. When you access a message over the telephone, Oracle Voicemail & Fax logs into your e-mail account and plays the voice messages in your Inbox. Please note the following:
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FAQ ID: 006021 |
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You may have a preference or filter that sends voice messages to the wastebasket or possibly to another folder. Check your e-mail server preferences, filters, or rules for your e-mail, and verify that your e-mail is not being deleted or automatically moved.
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FAQ ID: 006011 |
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It is likely that you do not have the proper plug in assigned to WAVE files in your preferences. Go to the RealOne Player Web site to download RealOne Player, or download another media player that supports WAVE files. If the WAVE files still will not play, follow these steps to assign the correct application to the WAVE files: For Windows:
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FAQ ID: 006009 |
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You have not activated the greeting you would like your mailbox to play. You can activate a greeting through the telephone or through the Web client. From the Telephone:
From the PC:
NOTE: You must first record your personal and vacation greetings before they will appear as an option in the list.
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FAQ ID: 006007 |
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No. When you double-click on a message in e-mail, it is marked as "Read." In the telephone interface, this message is moved to your saved message queue. This occurs even if you do not actually listen to the WAVE file attachment containing the voicemail message. If this should occur, you can listen to the message from the telephone interface by pressing 3 on the Main Menu.
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FAQ ID: 006022 |
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You have probably already deleted this voicemail message through the telephone interface. The IMAP server gives you this error because you are trying to delete a message that it cannot find. Remember that you no longer have two separate accounts for voicemail and e-mail. They are one account accessible through multiple interfaces. To avoid this error, if you delete your voicemail from your phone, do not try to delete the related e-mail message from your e-mail Inbox. The next time your e-mail client refreshes, this message header will disappear.
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FAQ ID: 006003 |
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This occurs when the IMAP client running on your PC is set to poll for new messages, and you use the telephone to delete a message. The IMAP client on your PC has cached the message header information on the PC. Therefore, the deleted message remains in your Inbox until you restart your IMAP client or re-synchronize with the e-mail server.
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FAQ ID: 006006 |
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There are two possible explanations:
If there is a backlog in the delivery of mail (including e-mail, voicemail, and faxes), then delivery of your voice messages will also be delayed.
The second and the more likely explanation is that you may be close to your e-mail quota. Your voice and e-mail messages are both stored in your e-mail account and, therefore, count towards your quota. If you are close to or are over quota, your voice messages are queued for delivery until you clean out your e-mail account and increase the space in your account.
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FAQ ID: 006019 |
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There is no way to systematically keep a fax sender from sending a fax to your phone number (think of it as telemarketer).
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