Oracle Workspaces (Web Client) Troubleshooting and FAQs
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How To
How do I set up Oracle Connector for Outlook for viewing Workspace inboxes? How do I set up Thunderbird for viewing Workspace inboxes? Can I invite non-workspace members to a workspace meeting? Do workspace tasks appear in a user's personal Oracle Calendar tasks?
Troubleshooting
Why don't I see the updated content when I click on a file? I sent a message to a workspace using the Oracle WebMail client. Why doesn't the message appear in the Discussions section of the workspace when I log into the Oracle Workspaces Web client? Why is the mail message I sent to three specific recipients displayed in the workspace Inbox? Why is my 9:30 to 10:30 AM meeting displayed from 9:00 to 10:00 AM in the workspace calendar?

Components

·	Home
·	Oracle Calendar
	· Oracle Calendar Desktop Client
	· Oracle Calendar Sync
	· Oracle Calendar Web Client
·	Oracle Connector for Outlook
·	Oracle Content Services
	· FTP Access
	· Oracle Drive
	· User Interface
	· WebDAV Access
·	Oracle Discussions (Web Client)
·	Oracle Mail
·	Oracle Mobile Collaboration
	· Oracle Mobile Access
	· Oracle Mobile Push Mail
·	Oracle Mobile Data Sync
·	Oracle Real-Time Collaboration
	· Oracle Messenger
	· Oracle RTC Add-in for Microsoft Office
	· Oracle Web Conferencing
·	Oracle Voicemail & Fax
·	Oracle Web Access Client

FAQ ID: 010006
Updated: 2005-09-26
Version: 10.1.1
Browser: ALL

How do I set up Oracle Connector for Outlook for viewing Workspace inboxes?

To configure Oracle Connector for Outlook to show only subscribed folders of Oracle Workspaces inboxes:

Select Shared Folders.

NOTE: If you are using Microsoft Outlook 2000, expand Public Folders to show Shared Folders.
From the Tools menu, select IMAP4 Folders and then Subscribe/Unsubscribe.
Select the folders you want to show/hide and click OK.

To configure Oracle Connector for Outlook to show all folders of Oracle Workspaces inboxes:

Select Shared Folders.
From the Tools menu, select IMAP4 Folders and then Show All Folders.

FAQ ID: 010005
Updated: 2005-09-26
Version: 10.1.1
Browser: ALL

How do I set up Thunderbird for viewing Workspace inboxes?

To configure Thunderbird to show only subscribed folders of Oracle Workspaces inboxes:

From the Tools menu, select Account Settings.
Under your e-mail account, select Server Settings.
Click Advanced.
Select Show Only Subscribed Folders.
Right-click your e-mail account and select Subscribe.
Navigate folder hierarchy and select the inboxes to subscribe to.
These inboxes will appear under Shared.

To configure Thunderbird to show all folders of Oracle Workspaces inboxes:

From the Tools menu, select Account Settings.
Under your e-mail account, select Server Settings.
Click Advanced.
Select Show All Folders.
Right-click your e-mail account and select Subscribe. All inboxes will appear under Shared.

FAQ ID: 010000
Updated: 2005-07-15
Version: 10.1.1
Browser: ALL

Can I invite non-workspace members to a workspace meeting?

Currently, users in a workspace can only invite other workspace members to a workspace meeting. As a workaround, you can use the Notify button and e-mail meeting details to any Collaboration Suite user. Alternatively, you can create a second meeting in your personal Oracle Calendar account and invite any Calendar user to that meeting.

FAQ ID: 010001
Updated: 2005-07-15
Version: 10.1.1
Browser: ALL

Do workspace tasks appear in a user's personal Oracle Calendar tasks?

Tasks in a workspace are considered workspace tasks and are owned by the workspace. They are meant to be managed within the context of a workspace, and as such, they do not appear in a user’s personal Oracle Calendar tasks.

FAQ ID: 010007
Updated: 2005-11-28
Version: 10.1.1
Browser: ALL

Why don't I see the updated content when I click on a file?

If you are browsing the Library and you see stale file content when clicking on a file link, right-click the link, and select Open in New Window to see the latest content.

You can also change your Internet Explorer browser settings to prevent this from happening.

From the Tools menu in Internet Explorer, select Internet Options.
On the General tab, click Settings.
Under Check for newer versions of stored pages, select Every visit to the page.

FAQ ID: 010002
Updated: 2005-07-15
Version: 10.1.1
Browser: ALL

I sent a message to a workspace using the Oracle WebMail client. Why doesn't the message appear in the Discussions section of the workspace when I log into the Oracle Workspaces Web client?

Updates made to workspace discussions using Oracle WebMail are displayed in the Oracle Workspaces Web client after a 30-minute interval.

FAQ ID: 010003
Updated: 2005-07-15
Version: 10.1.1
Browser: ALL

Why is the mail message I sent to three specific recipients displayed in the workspace Inbox?

All messages sent from the workspace Inbox are automatically displayed in the workspace Inbox and are accessible by all workspace members. The purpose of the Recipients field is to allow users to send mail to non-workspace members.

FAQ ID: 010004
Updated: 2005-07-15
Version: 10.1.1
Browser: ALL

Why is my 9:30 to 10:30 AM meeting displayed from 9:00 to 10:00 AM in the workspace calendar?

The Daily and Weekly Planner views do not correctly display meetings starting at half past the hour. To avoid confusion, use the Daily or Weekly List views.