Release 12.1
Part Number E13395-04
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| Oracle Advanced Inbound Telephony Implementation Guide Release 12.1 Part Number E13395-04 | Contents | Previous | Next |
This appendix covers the following topics:
| 11.5.5, FP-K | 11.5.6/11.5.7, FP-M | 11.5.8, FP-O and FP-P | 11.5.9, FP-Q | 11.5.10, FP-R | 12.0 |
|---|---|---|---|---|---|
| Connectors for Intel CT Connect | Connectors for Intel CT Connect | Adapter for Intel CT Connect | Adapter for Intel CT Connect and Adapter for Intel NetMerge Call Processing Software | Adapter for Intel NetMerge Call Processing Software | Adapter for Intel NetMerge Call Processing Software |
| IP Address | IP Address | Obsolete | Obsolete | Obsolete | Obsolete |
| Port Number | Port Number | Obsolete | Obsolete | Obsolete | Obsolete |
| CTI Enabler IP Address | CTI Enabler IP Address | Intel CT Connect IP Address | Intel CT Connect IP Address/CPS Server IP Address 1 | CPS Server IP Address 1 | CPS Server IP Address 1 |
| PBX Name | PBX Name | Intel CT Connect Link Logical Identifier | Intel CT Connect Link Logical Identifier/CPS Link Logical Identifier 1 | CPS Link Logical Identifier 1 | CPS Link Logical Identifier 1 |
| Not applicable | Not applicable | Not applicable | (Intel NetMerge Call Processing Software only) CPS Server IP Address 2 | CPS Server IP Address 2 | CPS Server IP Address 2 |
| Not applicable | Not applicable | Not applicable | (Intel NetMerge Call Processing Software only) CPS Link Logical Identifier 2 | CPS Link Logical Identifier 2 | CPS Link Logical Identifier 2 |
| PBX Type | PBX Type | PBX Type | PBX Type | PBX Type | PBX Type |
| Middleware Server Info 1 | Obsolete | Obsolete | Obsolete | Obsolete | Obsolete |
| Route Point Set 1 through 5 | Moved to Route Point page | Moved to Route Point page | Moved to Route Point page | Moved to Route Point Page | Moved to Route Point Page |
| Not applicable | Passive Mode | Passive Mode | Passive Mode | Passive Mode | Obsolete |
| Outgoing Prefix | Outgoing Prefix | Outgoing Prefix | Local Number Access Code | Local Number Access Code | Local Number Access Code |
| Not applicable | Domestic Dialing Prefix | Domestic Dialing Prefix | Long Distance Access Code | Long Distance Access Code | Long Distance Access Code |
| International Dialing Prefix | International Dialing Prefix | International Dialing Prefix | International Access Code | International Access Code | International Access Code |
| Not applicable | Not applicable | Not applicable | Local Area Codes | Dialing Suffix | Dialing Suffix |
| Not applicable | Not applicable | Not applicable | Non-Local Exchanges | Local Area Codes | Local Area Codes |
| Site Area Code | Site Area Code | Site Area Code | Site Area Code | Non-Local Exchanges | Non-Local Exchanges |
| Site Country Code | Site Country Code | Site Country Code | Site Country Code | Site Area Code | Site Area Code |
| Not applicable | Site Internal Number Length | Site Internal Number Length | Site Internal Number Length | Site Country Code | Site Country Code |
| Not applicable | Site Local Number Maximum Length | Site Local Number Maximum Length | Site Local Number Maximum Length | Site Internal Number Length | Site Internal Number Length |
| Not applicable | Site Overlay | Site Overlay | Site Overlay | Site Local Number Maximum Length | Site Local Number Maximum Length |
| Not applicable | Not applicable | Not applicable | Active Routing Target Type | Site Overlay | Site Overlay |
| Not applicable | Not applicable | Not applicable | Site Canonical Number Prefix | Site Canonical Number Prefix | Site Canonical Number Prefix |
| Not applicable | Not applicable | Not applicable | Default Inbound Phone Number Suffix Type | Default Inbound Phone Number Suffix Type | Default Inbound Phone Number Suffix Type |
| Not applicable | Not applicable | Not applicable | Default Outbound Phone Number Suffix Type | Default Outbound Phone Number Suffix Type | Default Outbound Phone Number Suffix Type |
| Not applicable | Not applicable | Not applicable | Default Enterprise Routing Route Point | Default Outbound Phone Number Suffix Type | Default Outbound Phone Number Suffix Type |
| IVR Server Name | IVR Host | IVR Host | IVR Host | Active Routing Target Type | Obsolete |
| Not applicable | IVR Port | IVR Port | IVR Port | IVR Host | IVR Host |
| Not applicable | IVR Info [1-3] | Obsolete | Obsolete | IVR Port | IVR Port |
| Not applicable | IVRI Mode | IVRI Mode | IVRI Mode | IVRI Mode | IVR Mode |
| Not applicable | IVRI Abandon Threshold | IVRI Abandon Threshold | IVRI Abandon Threshold | IVRI Abandon Threshold | IVRI Abandon Threshold |
| Not applicable | Use Advanced Outbound | Not applicable | Not applicable | Not applicable | Not applicable |
| Not applicable | Predictive Transfer Flag | Not applicable | Not applicable | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) |
| Not applicable | Disable Warm Transfer/Conference for all Applications | Disable Warm Transfer/Conference for all Applications | Disable Warm Transfer/Conference for all Applications | Disable Warm Transfer/Conference for all Applications | Not applicable |
| Not applicable | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) |
| Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Enable Softphone Reset Popup Menu |
| Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Disable Softphone |
| 11.5.5, FP-K | 11.5.6 and 11.5.7, FP-M | 11.5.8, FP-O and FP-P | 11.5.9, FP-Q | 11.5.10, FP-R | 12.0 |
|---|---|---|---|---|---|
| Connectors for Cisco ICM | Connectors for Cisco ICM | Adapter for Cisco ICM | Adapter for Cisco ICM | Adapter for Cisco ICM | Adapter for Cisco ICM |
| IP Address | IP Address | Obsolete | Obsolete | Obsolete | Obsolete |
| Port Number | Port Number | Obsolete | Obsolete | Obsolete | Obsolete |
| CTI Enabler IP Address | CTI Enabler IP Address | Site A Host IP Address | Site A Host IP Address | Site A Host IP Address | Site A Host IP Address |
| PBX Name | PBX Name | Peripheral Identifier | Peripheral Identifier | Peripheral Identifier | Peripheral Identifier |
| PBX Type | PBX Type | PBX Type | PBX Type | PBX Type | Obsolete |
| Middleware Server Info 1 | Middleware Server Info 1 | Site A Host IP Port | Site A Host IP Port | Site A Host IP Port | Site A Host IP Port |
| Middleware Server Info 2 | Middleware Server Info 2 | Site B Host IP Address | Site B Host IP Address | Site B Host IP Address | Site B Host IP Address |
| Middleware Server Info 3 | Middleware Server Info 3 | Site B Host IP Port | Site B Host IP Port | Site B Host IP Port | Site B Host IP Port |
| Not applicable | Middleware Server Info 4 | Obsolete | Obsolete | Obsolete | Obsolete |
| Not applicable | Middleware Server Info 5 | Media Item Call Variable | Media Item Call Variable | Media Item Call Variable | Media Item Call Variable |
| Route Point Set [1-5] | Moved to Route Point page | Moved to Route Point page | Moved to Route Point page | Moved to Route Point page | Moved to Route Point page |
| Not applicable | Passive Mode | Passive Mode | Passive Mode | Not applicable | Not applicable |
| Outgoing Prefix | Outgoing Prefix | Outgoing Prefix | Local Number Access Code | Local Number Access Code | Local Number Access Code |
| Not applicable | Domestic Dialing Prefix | Domestic Dialing Prefix | Long Distance Access Code | Long Distance Access Code | Long Distance Access Code |
| International Dialing Prefix | International Dialing Prefix | International Dialing Prefix | International Access Code | International Access Code | International Access Code |
| Not applicable | Not applicable | Not applicable | Not applicable | Dialing Suffix | Dialing Suffix |
| Not applicable | Not applicable | Not applicable | Local Area Codes | Local Area Codes | Local Area Codes |
| Not applicable | Not applicable | Not applicable | Non-Local Exchanges | Non-Local Exchanges | Non-Local Exchanges |
| Site Area Code | Site Area Code | Site Area Code | Site Area Code | Site Area Code | Site Area Code |
| Site Country Code | Site Country Code | Site Country Code | Site Country Code | Site Country Code | Site Country Code |
| Not applicable | Site Internal Number Length | Site Internal Number Length | Site Internal Number Length | Site Internal Number Length | Site Internal Number Length |
| Not applicable | Site Local Number Maximum Length | Site Local Number Maximum Length | Site Local Number Maximum Length | Site Local Number Maximum Length | Site Local Number Maximum Length |
| Not applicable | Site Overlay | Site Overlay | Site Overlay | Site Overlay | Site Overlay |
| Not applicable | Not applicable | Not applicable | Active Routing Target Type | Active Routing Target Type | Obsolete |
| Not applicable | Not applicable | Not applicable | Site Canonical Number Prefix | Site Canonical Number Prefix | Site Canonical Number Prefix |
| Not applicable | Not applicable | Not applicable | Default Inbound Phone Number Suffix Type | Default Inbound Phone Number Suffix Type | Default Inbound Phone Number Suffix Type |
| Not applicable | Not applicable | Not applicable | Default Outbound Phone Number Suffix Type | Default Outbound Phone Number Suffix Type | Default Outbound Phone Number Suffix Type |
| Not applicable | Not applicable | Not applicable | Default Enterprise Routing Route Point | Default Enterprise Routing Route Point | Obsolete |
| Not applicable | Disable Warm Transfer or Conference for all Applications | Disable Warm Transfer or Conference for all Applications | Disable Warm Transfer or Conference for all Applications | Disable Warm Transfer/Conference for all Applications | Obsolete |
| Not applicable | Warm Transfer or Conference Initiation Wait Time in seconds | Warm Transfer or Conference Initiation Wait Time in seconds | Warm Transfer or Conference Initiation Wait Time in seconds | Warm Transfer/Conference Initiation Wait Time (seconds) | Warm Transfer/Conference Initiation Wait Time (seconds) |
| Not applicable | Not applicable | Not applicable | Not applicable | Enable Softphone Reset Popup Menu | Enable Softphone Reset Popup Menu |
| Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Disable Softphone |
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