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Index
A
ACD link
ACD/PBX
configurations in active mode link
in scope analysis link
integration link
routing in enhanced passive mode link
routing in passive mode link
telephony platform APIs link
Adapter
C link
Java link
Server link
adapter
errors link
layer link
addAnalogExtensionEventListener link
addVduDeviceListener link
Advanced Integration link
Advanced Outbound Extension link
deploying link link
devices link
DLL link
Java and C implementations link
testing link
analog extension link
AnalogExtensionDevice link link
AnalogExtensionEventListener link
ANI
call data link
API
C link
events tracing link
methods link
objects link
Oracle Telephony Adapter link link link
Oracle Telephony Adapter Server link
traces link
APIOracle Telephony AdapterOracle Telephony Adapter Server
concepts link
B
Basic implementation, testing link
Basic implementation, testingtesting Basic implementation link
Basic Integration architecture link
Basic Integration Softphone link
Basic Panel link link
Basic SDK client plug-in
and media item life cycle link
implementing callouts link
in Basic Integration architecture link
in Basic Integration design link
Basic SDK client plug-inin Basic Integration architectureBasic Integration architectureOracle Universal Work Queue
client link
Basic Web Callback link link link
BASIC_SDK link
bin directory link
blind transfer link
C
C
compiler link
libraries link
SDK link
C Adapter link
C API link
c directory link
C header files link
call control commands link link
call data link
call identifier link
callEstablishedEvent
AnalogExtensionEventListener link
implementing link
in Basic SDK link
in user actions link
callOutcomeEvent link
callouts
HTTP link
implementing link
in sample code link
Register and Login link
calloutsRegister and Loginuser profile values link
callReleasedEvent
in AnalogExtensionEventListener link
in Basic SDK link link
callTransferredEvent link
canonical number format link
canonical number formatdialCanonical methodBasic Web Callback link
case sensitive link
Cisco ICM link
client-based development link
close link
closing softphone link
conference link
consult call creation command link
consultation call link
CPU link
createAnalogExtensionDevice link
createVduDevice link
CT Connect link
CTI integration link
D
database layer link
deploying
Advanced Outbound Extension link link
destroyVduDevice link
device module link
diagnostics link
dialCanonical method link
DialerDevice link link
directory
bin link
c link
doc link
java link
java/class link
lib link
disk space link
DLL
compilation link
in Advanced Outbound Extension link
Windows link
DLLWindowsTAPICisco ICMAPICWindows
platforms link
DNIS link
docs directory link
dropCall link
E
E-Business Suite link
error
messages link
unable to compile sample code link
event
traces link
Event History link
events
HTTP link
implementing link
plug-in link
types of link
viewing link
XML link
eventsXMLXMLeventseventsHTTPHTTPeventsTest Utilityand plug-inplug-inand Test UtilitySDK Integrated Test Utility link
exception traces link
extension objects link
F
FIFO link link
FunctionName parameter link
G
GET requests link
Get Work link
Get Work mode link link
H
hardware requirements link
Hashtable link
hashtable keys link
HTTP
and developing Basic Telephony SDK link
callouts link
events link
GET requests link
listener link link
messages in Basic Integration link
POST request link
HTTPeventsTest Utility
and plug-in link
HTTPlistenercalloutsRegister and Loginuser profile valuesuser actions and basic integration link
I
icWork Controller link link
Inbound Telephony Server link link
include files link
init link
Intel CT Connect link
Interaction History link link link
Interaction Queuing and Distribution link
in Advanced Integration link
interfaces
Java link
IVR link
J
JAR
Java implementation link
SDK for Java link
JARSDK for JavaAPI
Java link
Java
class files link
implementations link
interface link
libraries link
SDK link
source files link
Java Adapter link
Java API link
Java Development Kit link
java directory link
Javadoc
APIs link
package contents link
JTAPI link
JTAPIIntel CT ConnectCT ConnectJARSDK for JavaAPIJavaJava
SDK link
L
LAN link
launching softphone link
lib directory link
libraries
C link
runtime link
third-party CTI Java link
life cycle
segment link
Linux link
log
levels link link
modules link
Logout link
M
make call creation command link
make utility link
makeCall link
MakeCall callout link
media item ID link link
media item life cycle segment link link
methods
invoking link
Microsoft Visual Studio link
middleware configuration link
N
NotReady
callout link
O
offHook link
open link
OpenTel Bean API link link
OpenTel events link
OpenTelEventListener link
OpenTelExtensionBean link
operating system link
Oracle Advanced Inbound
and non-core telephony platforms link
and Oracle Interaction Center link
in Advanced Integration link
Oracle Advanced Outbound link link
Oracle E-Business Suite
callouts from link
integration scenario link
integration with third-party products link
Oracle Interaction Center
and Media Item ID link
and Oracle Advanced Inbound link
and teleset model link
Oracle iStore link link
Oracle iSupport link link
Oracle JDeveloper link
Oracle Routing Server link
in Advanced Integration link
Oracle Telephony Adapter SDK link
Oracle Telephony Adapter Server
APIs link
in Advanced Integration link
in Oracle Advanced Inbound link
log file link
Runtime link
starting and stopping link
startup sequence link
using link
Oracle Telephony Manager
and dialing data link
events link
in Advanced Integration link
in Oracle Advanced Inbound link
Oracle Universal Work Queue link
and implementing screen pop events link
and user actions link
diagnostics form link
form link link
in Advanced Integration link link link
in Basic Integration link link
in Oracle Advanced Inbound link
in Standard Integration link
in test cases link
ready/not ready state link
Oracle Universal Work Queuediagnostics formOracle Universal Work Queue
media action HTML page link
oracle.apps.cct.openTel.bean link link
oracle.apps.cct.openTel.beanOpenTel Bean APIswitch simulator link
P
package link
patch level link
patch levelrequirements, softwaresoftware requirements link
PBX link
playMessage link
plug-in
and events link
and Test Utility link
in Basic Integration link link
in Oracle Telephony Adapter Server link
POST request link
ppatchnumber_11i_WINNT.zip link
predictive dialing link
Q
queue link
Queue Details Pane link
queuing link
R
RAM link
Ready callout link
Register Callout link
removeVduEventListener link
requirements, software link
responsibilities link
route point
model link
switch simulator support for link
route pointmodelroute point
object link
RoutePointDevice
methods invoked by link
Routing Server (RS) link
runtime libraries link
Runtime, Oracle Telephony Adapter Server link
S
sample adapter link
sample code
C link
Java link
sample code compiling error link
Sample Traces link
SampleAdapter.dll link
SampleBasicSDKManager link
screen pops
and call data link
in Basic Web Callback link
in Oracle Interaction Center link
setting the form mode link
ScreenPop event link link link
scripts link
SDK
C link
Java link
SDK API Traces link
SDK Exception Traces link
sdkenv.cmd link
sdkrun.cmd link
server logs link link
server-based development link
setConfiguration link
socket layer link link
softphone
and Oracle Advanced Inbound link
and Oracle Telephony Adapter Server link link link
and TeleDevice Test Utility link link
and TelesetDevice link
closing link
in Oracle Interaction Center link
launching link
test case link
softphoneand TelesetDeviceteleset modelteleset object link
software requirements link
source files, Java link
source files, JavaJavasource filessample code link
switch simulator link link link link
switch-specific call IDs link
T
TAPI link
TeleDevice
disconnecting link
TeleDevice object link
TeleDevice Test Utility link
TeleDeviceFactory link
TeleDeviceFactory object link
Telephony Adapter Server link link link
telephony adaptor
deploying link
telephony system, third party link
teleset model link
TelesetDevice
and Analog Extension link
invoking API methods for link
telesets link link
Test Tools link
Test Utility
common issues link
starting and stopping link
testing Advanced Outbound Extension link
third-party CTI Java libraries link
third-party CTI software link
third-party telephony system link
Trace Level server parameter link
tracing API events link
transfer link
U
UNIX link
Unregister link
V
VDU link
VduDevice link link link
VduDeviceFactory link
VduEventListener link
Verification Tool
agent information link
configuring link
functions link
in troubleshooting link
starting and stopping link
viewing events link
virtual work queue link
Visual C++ link
W
Windows
platforms link link
Windows NT link
withdrawCall link
workspace file link
X
XML
and developing Basic Telephony SDK link
and error reporting link
and switch simulator link
conventions link
events link
XMLand error reportingerror
reporting link
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