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Oracle Advanced Outbound Telephony Implementation Guide
Contents
Title and Copyright Information
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Preface
Introduction to Oracle Advanced Outbound Telephony
- Overview of Oracle Advanced Outbound Telephony
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- Features
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- New in This Release
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Dependencies and Integration Points
- Architecture
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- Oracle Advanced Outbound Telephony Physical Architecture
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- Oracle Advanced Outbound Telephony Servers
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- Oracle Marketing Integration
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- Responsibilities
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- Concepts
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Before You Begin
- Related Documentation
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- Installing Oracle Advanced Outbound Telephony
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- Accessing Oracle Advanced Outbound Telephony
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- User Accounts
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- Responsibilities
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- Dependencies
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- Requirements
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- Minimum Software Requirements
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- Minimum Hardware Requirements
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- Sizing Guidelines
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- Sizing Parameters for the Oracle Advanced Outbound Telephony Servers
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- Factors That Determine the Hardware Size
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Implementation Overview
- Implementation Planning
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- Collecting Information
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- Setup Planning
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- Implementation Prerequisites
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- Process Description
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Implementation Tasks
- Creating and Configuring Oracle Advanced Outbound Telephony Users
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- Installing and Configuring the CTI Middleware
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- Configuring TableSpaces in Your Database
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- Implementing the Oracle Advanced Outbound Telephony Servers
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- Setting up Oracle Customer Interaction History
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- Setting up Oracle Marketing
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- Configuring Oracle Sales
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- Configuring Oracle Advanced Outbound Telephony
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- Configuring Oracle Universal Work Queue
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Administration Tasks
- Campaigns and Campaign Activities
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- Campaign Activity Management
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- Recycling Algorithms
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- Record Filters
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- Validation Rules
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- Country Calendars
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- Region Calendars
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- User Defined Calendars
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- Performance
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- Administration
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Diagnostics and Troubleshooting
- Failover and Load Balancing Behavior
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- Diagnostic Tools
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- Troubleshooting Oracle Advanced Outbound Telephony
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- Oracle Advanced Outbound Telephony Central Server Troubleshooting
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- Oracle Advanced Outbound Telephony Dial Server Troubleshooting
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Seed Data
- Adding Do Not Use Reason Codes
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- Adding Priority Values
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- Adding Campaign and Campaign Activity Priority Values
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- Adding Subset Priority Values
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- Setting the Positive Flag for Outcome and Result Codes
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