Skip Headers
Oracle Email Center Implementation Guide
Contents
Title and Copyright Information
Send Us Your Comments
Preface
Introduction
- Oracle Email Center Overview
-
- Features
-
- Architecture
-
- Email Center Architecture
-
- Oracle Email Center Components
-
- Email Processing
-
- Responsibilities
-
- Concepts
-
- Auto-Create Service Request
-
- Auto-Delete
-
- Auto-Redirect
-
- Auto-Reply
-
- Auto-Route to Agent
-
- Auto-Update Service Requests
-
- Queue Access
-
- Default Customer
-
- Default Resource
-
- Document Retrieval
-
- Download Processor
-
- Email Classifications
-
- Email Threading
-
- Execute Custom Procedure
-
- IMAP Server
-
- Intent Processing
-
- Knowledge Base Repositories
-
- Local Message Store
-
- Merge Fields
-
- Notes
-
- Oracle Text
-
- Oracle Text Processing
-
- Service Requests
-
- SMTP Server
-
- Spell Checker
-
- Tags
-
- Using Email Center Editors
-
- Wrap-Up Reason
-
Dependencies and Integration Points
- Dependencies
-
- Internet Message Access Protocol (IMAP) Server
-
- Simple Mail Transfer Protocol (SMTP) Server
-
- Oracle Text
-
- Customer Interaction History (IH)
-
- Knowledge Base Systems (KB)
-
- Concurrent Manager
-
- Resource Manager
-
- System Requirements
-
- Service Requests
-
- Email Center Enabling Business Applications
-
- Installing Oracle Email Center
-
- Accessing Oracle Email Center
-
- Related Documentation
-
Implementation Overview
- Process Description
-
- Implementation Task Sequence
-
- Oracle Email Center Administration Overview
-
- Email Accounts
-
- Email Processing Rule Types
-
- Intents
-
- Email Parser
-
- Email Tags
-
- Knowledge Bases
-
- Resource Manager
-
Implementation Tasks
- Configuring the Download Processor
-
- Configuring the Outbox Processor
-
- Starting Concurrent Programs
-
- Defining an Administrator for Oracle Email Center Administration
-
- Creating a Default Customer
-
- Creating a Default Resource
-
- Setting Profile Options
-
- Creating Email Accounts
-
- Creating Oracle Email Center Agents and Administrators
-
- Configuration Checkpoint: Verification
-
- Configuring Processing Rules
-
- Rules Checkpoint: Verification
-
- Configuring Business Data
-
- Business Checkpoint: Verification
-
- Setting Up Auto-Creation and Auto-Update of Service Requests
-
Administration Tasks
- Email Center Site Profile Options
-
- Email Accounts
-
- Rules Library
-
- Intents
-
- Email Parser
-
- Tags
-
- Purge
-
- Documents
-
- Queries
-
- Custom Dictionary
-
- Resource Groups
-
- Download Processor
-
- Outbox Processor
-
- Concurrent Programs
-
- Migration
-
Diagnostics and Troubleshooting
- Diagnostics
-
- Troubleshooting
-
- Frequently Asked Questions
-
Download Processor FAQs
- Download Processor
-
Copyright © 2000, 2010, Oracle and/or its affiliates. All rights reserved.
