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Oracle Email Center User Guide
Contents
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Preface
Understanding Oracle Email Center
- Oracle Email Center Concepts
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- Agent Console
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- Auto Acknowledgement and Auto-Reply
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- Queue Access
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- Classifications
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- Customer Matching/Searching
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- Default Customer
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- Download Processor
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- Email Tagging
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- Email Threading
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- Intents
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- Interaction Threading
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- Knowledge Base Repositories
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- Message Component
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- My Inbox
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- Notes
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- Spell Checker
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- Suggested Response Documents and Templates
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- Text Editors
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- Work Activity
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Using Oracle Email Center
- Email Center Home
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- Email Center Messages Inbox
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- Email Center Messages Search
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- Email Center Messages
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- Knowledge Base Repositories
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- Knowledge Base Search
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- Email Center Customer Search
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- Managing Accounts
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- Managing Agents
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- Managing Documents
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- Managing Queries
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- Setting Email Center Agent Console Profiles
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Index
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